Influencing Group Communications

One incident in where I notice supportive group communication climate was when Olivia, Amanda, Nick and Fin needed to find Vicki. Once they found her they realized she was being pimped and they collaborated in how they were going to get Tre, the pimp. The way that this affected the group during its communication decision-making was by being able to effectively communicate and effectively come up with solution to their problem. On the other hand, one incident where I notice defensive group communication climate was when Fin and the other detectives were trying to interrogate Tre and Vicki. Tre and Vicki were both not having a open communication and most definitely not trusting no one. The way that this affected the group during its communication

Leadership styles affect group communications. "The relationship between leadership style and effectiveness suggested that under condition a, style x would be appropriate, whereas style y was more suitable for condition b, and style z for condition c." (Robbins & Judge, 2011, p 382)

Choosing the most effective communication style will help when managing employees, but it will not be the same for all individuals. Therefore, a successful manager will want to examine which style will be best on a case by case basis. One thing that can affect your choice could be the employee’s attitude towards their superiors. Cultural attitudes can greatly differ towards authority. In more demographic cultures, respect must be earned first. Most low context cultures value expertise and performance, which could be used to earn respect, but high context cultures put more emphasis on valuing personal relationships and goodwill. A manager’s credibility has a huge impact on communication effectiveness. Five factors that will affect that credibility the most are rank, goodwill towards their audience, experience or knowledge, image, and the standards shared with their

1. Leadership and decision-making, involves knowing how to communicate with the all elements of an organization. This includes employees, managers, and customers. Communication is transmitting information and establishing common meanings (Denhardt, Denhardt, & Aristigueta 2013). Each element of management may require a different style of communication. Leaders must be able to adapt communication techniques based on the groups they are communicating with and decisions that affect them (Hatch & Cunliffe, 2013; Denhardt, Denhardt, & Aristigueta, 2013). Given these considerations, the purpose of this essay is to examine how communication impacts leadership and the decision-making process of management.

Starbucks today is widely recognized as the megabrand for coffee, and there clearly are no close competitors that have its international recognition and scope. Starbucks has grown to employ over “160,000 people and generates about 13.6 billion dollars annually” (Forbes). Much of Starbuck’s success is attributed to a man with a clear vision and drive: Howard Schultz. Howard Schultz’s passion for delivering quality coffee along with a positive café experience has given him the motivational determination to demonstrate exceptional leadership traits. This paper will give a brief overview of the history of Starbucks, and will then investigate the changes that were made after Schultz stepped in. Furthermore, problems that

An effective leader influences their employees in a desired manner to achieve goals and objectives. Different leadership styles can affect an organization’s effectiveness and performance. The objective of this paper is to analyze the review of literature on various leadership styles over the past years and how effective and ineffective different leadership styles are in the workplace.

From the original strategic vision of offering a welcoming experience for customers, being part of their community, and becoming a warm “third place” that is part of their lives everyday and that it can provide a superior cup of coffee, Howard Schultz –Starbucks’s CEO had evolved

Starbucks Corporation is an international coffee and coffeehouse chain based in Seattle, Washington, United States. Starbucks is the largest coffeehouse company in the world, with 16,120 stores in 49 countries, including around 11,000 in the United States, followed by nearly 1,000 in Canada and more than 800 in Japan. The company culture focuses on customers and what they have to say. And here Starbucks faced the challenge: how to shape conversations with customers, partners and employees from all over the world, and capture the best ideas. The company decided to take its customer oriented culture online - build an online community that would allow it to engage with customers in a

- being respectful of people and positive will result in people being more comfortable to communicate.

Starbucks is world’s leading coffee chain store with a strong vision and values. Today, they have more than 21000 stores in over 65 countries. Their product includes coffee, hot and cold beverages, pastries, sandwiches etc. Starbucks has been maintaining high quality product and customer services all over the world. They differentiated the company by introducing authentic Italian coffee culture to US market. However, in early 2008 they faced major challenges with the financial crisis in economic system which forced them to close many stores worldwide. Secondly, they faced challenges to deal with increased competition and cheaper rival hence, their earnings fell 28% to $109 million. In addition, the prices of the products are higher than their direct competitors. Also, they expanded their business at such level that they couldn’t focus on the brand image and quality of the products. They were losing core values of the company. At that time Howard Schultz, board chairman & founder of Starbucks had observed the urgency to transform the business immediately. He then returned as Chairman and Chief Executive Officer and announced to close more than 600 stores in 2008. To manage the challenges and to give their customers distinct ‘Starbucks Experience’ Schultz took different approaches. Schultz pointed out ‘Seven goals’ or ‘Big moves’ to transform the business and revamp the leadership team. The transformation agenda was created with a strong vision of the company as well as these

Starbucks organizational structure has been rearranged to better accommodate customer satisfaction. Schultz, CEO of Starbucks announced the expansion of their matrix organization structure. They will operate under four U.S. divisions: Western/Pacific, Southeast/Plains, Northeast/Atlantic and Northwest/Mountain (Schultz, 2008). There are some major advantages for this kind of organizational structure which include maximized communication channels. Once the appropriate adjustments are made, Schultz believes that Starbucks will be able to develop products specifically to market appeal. The continual support in the Starbucks organizational structure support functions operating being their own department and supporting shared visions and goals

As the world has turned the pages into the 21st century, Starbucks and its leadership team has developed and leveraged the technological advances of this time period to further drive growth and expansion, in addition to providing the ultimate Starbucks Digital Experience to people. The use of digital space and use of technology across the board is what has been a wise and effective tool by management as a method for the company to have and maintain an innovative marketplace advantage. Always cutting edge, some of the innovations that have given Starbucks a marketplace advantage are the company’s ability to connect with customers via social media, mobile order and pay, providing free premium content and access to Wi-Fi for in-store

To be successful in social media, Starbucks is following some principles strongly. The main principles are listening, be transparent, use authorities, be human, share timely information, offer personal attention, be humble in replies, don 't preach, give fans access, and don 't spam users (Poirier, 2014). Starbucks has a dedicated social media team, which focus on forming a cross-functional and centralized group. Along with that several additions such as the introduction of semi-automatic espresso machine so baristas can make eye-contact with customers, introduction of the loyalty program, reinventing completely brewed coffee in-store, launch of mystarbucks.com and, many more to improve the customer experience (Poirier, 2014).

Leadership style is a style for leader or senior management. This case does not provide much evident of leadership style for the project at ROLM Communication incorporation. In fact, senior management makes an open and free environment for communication in company, such as making frequent presentations to various audiences including training classes and meetings (P11). In addition, small group interactions also impact employees’ efforts for enterprise innovation (P11). Geng said “middle management does a lot of filtering that can only be remedied via more communication” (P12).

The CEO (Chief Executive Officer), Howard Schultz pointed that the main reason from the decline of “Starbucks Experience” was that the number of Starbucks shops increased sharply from only 1,000 to 13,000 within ten years. Other people considered their brand has been commercialized, and the customers hadn’t had enough enthusiasms to appreciate every moment of their coffee any longer. He suggested that Starbucks should re-find its origin. Nevertheless, his advice apparently was opposite to the