Information About Service And Performance Of The Task

When the survey questionnaires or comment cards have been read by a member for our staff, usually the customer service manager, they then analyse all of the comments to find areas of improvement in order to meet customer needs.

This is information that can be used when doing staff appraisals. It shows me areas of improvement that are needed for each individual so I can plan relevant courses for them which will all help the overall customer service offered in my salon. Staff reviews take place annually in the salon and allows us to look at the standard of work over the past year and set targets for the year ahead. It allows me to give feedback to each staff member individually and I find it strengthens the relationship between us. It also gives employees the chance to tell me what they think and what their aspirations are for the future.

Feedback is important as it sets up targets; the person knows what to improve. It motivates people and helps them to focus. It helps identifying the strengths and weaknesses. It expresses what is important to the organisation and the job and reduces uncertainties in people.

Human resources have surveyed all employees and asked them to provide feedback on areas where the business can improve.

To this end the main objective of this research is to know the general performance stands of this restaurant with keen concern on the numerous variables that revolves around the profitability of the restaurant. The most important purpose of the study is to explicitly understand the general perception of the performance of the Remington’s restaurant, to put to light the real gist of understanding the research methodology that has been used by Remington’s restaurant, and lastly to know the overall satisfaction that various customers derive from the experience they get from this restaurant. The research study therefore focuses on the four distinct sets of variables: the research selection criteria, the invaluable perception on the performance criteria, the demographic indicators on the host and lastly, the invariable satisfaction criteria.

By getting feedback, we can identify areas for improvement, eg, somebody says you need to learn to cook, we can then ask for help or training from our manager.

When utilizing feedback as a way of measuring effectiveness of the organizational change it can be by way of surveys from staff, meetings, questionnaires and so on. Feedback helps to communicate ideas better to management so that quality care can continue to improve and goals can continue to be reached. Feedback is used by managers as a tool to respond to and to anticipate changes (Spector, 2010).

As a continuation to improving its stores and satisfying its customers, there are surveys at the front counter of every store which people are encourage to take.

The recommendations made was based on the findings generated from random customer satisfaction survey, selection process for

Customer service employees will obtain information of all customers using the RATER survey which will focus on the following criteria;

The reason we decided to participate in a staff survey was because the company was expanding rapidly and we wanted to ensure that we continue to have a happy workforce. We realised the best way to do this is by encouraging feedback from our staff.

Feedback by customer- I think it’s essential to have a record of all the customers with their feedbacks and at the same time a log of happy and complaining customers depending upon it. A feedback message or a call should be included after the attending to their question is completed. This way we can increase our productivity.

EXECUTIVE SUMMARY This report provides an in-depth analysis of the conduct of a market research project exploring customer expectation, satisfaction and behaviour in relation fast food restaurants. Particular attention is paid to Subway restaurants outlining the key strategies needed in order to increase popularity and therefore visitor numbers.

To get customer feedback, Surveytastic Survey should also provide an option for the user to rate their services by conducting concept testing like collecting data, which can be accomplished through surveys conducted within the university for free of charge. To do this, Shah’s Surveytastic Survey should have analytics team focusing on getting user info, customer acquisition and engagement. They can also include a vote box option on their site for students, which allow students to vote/comment on features they like to see. This will enable the firm to examine and gain more insight

We would like to thank Professor Dr. S. Bharadhwaj (Chair Professor of Marketing) for his guidance at every step during questionnaire