Information And Communication Technologies : Developing And Implementing New Means Of Communication

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

All businesses understand that they must use effective communication in order to do well as a business, without communication the business will be a mess and would not run successfully. Using communication allows the employees and offices to stay up to date with the businesses progress and what is currently happening. To use effective means of communication all employees would be in a way trained in order to understand communication and use the most effective means for it. This is done in advance to checking that communication is understood by the recipient.

Communication plays a key role in organizations as it allows organizations to be able to work effectively. Employees in an organization also benefits by communicating with other members and feeling being a part of the organization. It is not possible for an organization to operate without any communication between various levels, departments and employees.

Without organizational communication, it would be extremely difficult to know what an organization stands for, why it exists, who its customers are, how work is completed, who has authority over others and so on. “Organizational communication serves as the glue that holds everything together while, at the same time, acting as a magnifying glass by making this clearer” (Hartzell, Sherri;, 2003-2015) What this means to me is that, be clear, and have everyone on the same

In conclusion, managing communication in the organisation is important so as to perform basic functions. Managers should be effective communicators with high levels of fluency and professionalism and must be aware of the communication cycle to achieve team goals. Effective communication within the workplace like in the company’s technical office keeps the team involved in the delivery of customer focus which increases commitment to the organisation and make for a better relationship and understanding within the team. An effective communicator understands the communication process using the appropriate communication channel such as verbal, non-verbal or written communication. The correct use of the process helps to uncover barriers and determine effective preventive steps to avoid those barriers. Furthermore, within the communication cycle, it is essential to get regular feedback, which also helps evaluate and improve the communication process which in turn can be used as a basis to develop personal development plans, identify communication strength and weaknesses

Studies have revealed that organizational communication among other elements impact how a person understands and manages conflict (Alhassan, M. A., Zulkipli, G., & Nizam Isha, A. S., 2014). This has a significant impact on the effectiveness of an organization. Goswami & Goswami list the first element of organizational structure as effective communication, followed by effective coordination, speed responsiveness to the customer internally and externally as well as empowerment of the employees through the

Communication in marketing channels can serve as the process by which influential information is conveyed, shared decision making is encouraged, programs are created, power is put into effect and commitment and loyalty are built. Communication is the bond that holds together channels of distribution. Marketing communication builds awareness of a business, its products and the business’s position through customer interaction materials such as brochures, press releases, web sites and other forms of direct, indirect and interactive marketing. Marketing communication represents the “voice” of the brand and is one way to establish a dialogue and build relationships with consumers (Kotler & Keller, 2007, p. 279). Altadena Computer Company must have an in-depth understanding of the company’s target audience and the process of buying, selling, and communicating to customers.

Communicate with their employees by creating a tradition of open and honest communication within the various levels of the organization. This brings about a better understanding of the employees' behavior and well-being thus efficiently increasing job satisfaction (Gifford, Neathey, & Loukas, 2006).

Communication is an area that all companies must value. If a customer has a need or want they must be able to communicate that to the company. This will allow the company to achieve optimal satisfaction with their customers. This will be beneficial to the company because with optimal customer satisfaction

Corporate Communication ensures a communication strategy with an organization’s stakeholders, suppliers, customers and employees. It is a strategy framework that helps an organization build a better understanding and repute with people whose attitudes and actions hold influence the success of their business. This strategy identifies each of the aforementioned groups and describes the required approaches. In regards to the customers, one needs to project an image that the company will cater to the needs of the customers with quality products and subpar service. Excellent managerial services and good

Communication must be clear and concise among all employees of the organization to prevent potential miscommunications and confusion. Managers should send personalized communication regularly. Senior managers should take initiative, if the need arises, to direct appropriate methods for employees to implement and follow.

Business communication can be defined as the process of sharing information among business professionals, prospective customers, and affiliates who are associated with an organization. The essential skills of business communications are currently in demand and highly required for the workforce for the modern workforce. To be an effective communicator is to have the ability to respond with skill, confidence, and assertiveness and is pertinent to the quality and expertise business professionals considered for employment. Hence, knowing how to communicate properly in an organizational structure requires the skill of communication necessary to interact with different levels of management. In a world

Communication and strong Relationship based on trust is the key of the world. Knowing the customer or the individual you are dealing with on a daily basis, can give you a great background when you are trying to persuade or negotiate with him. Understanding customer relationships is a relevant factor in today’s business world, and it is definitely something organizations leader should educate their employees on.

Many customers associate their experience with the customer service they receive at any place of business. The ability to communicate both orally and in writing are essential job skills needed to perform a job task thoroughly and efficiently, while still maintaining the satisfaction of the clients as well as the organization. Oral communication is very important for an employee to possess because it allows the staff to interact more effectively, helps an individual give instructions and explanations clearly and accurately, and allows the individual to participate and engage in discussion among the staff and within the organization. Without good oral communication skills, the level of customer service may be hindered and the organization may be affected. Also, the ability to communicate in writing is just as important. Good writing skills allows an individual to communicate a message with clarity and ease to the intended audience. In today’s society, the use of emails and paperwork is substantial and without the ability to write clearly and in a manner to convey the intended message may cause confusion or lack of organization. Therefore, good oral communication skills and writing skills are instrumental in helping advance and individuals career while maintaining the professional image of the organization.

Information is a key factor that plays a large role in the day-to-day activities within the health care sector. It is generated and processed by health care providers, such as physicians, nurses and hospitals as they provide care to their patients. However, managing that information and using it productively poses an ongoing challenge. It is especially challenging in the complexity of the U.S. health care sector, with its many different types of providers, services and settings for care (Congressional Budget Office, 2008). Information and communication Technologies (ICT) has the potential to greatly increase the effectiveness and efficiency of the health sector by assisting healthcare providers with managing information. It also has the potential to lead to better cost-efficiency in the health sector.