Information Of A Zie Energy Company Essay

From the above comparison between two solutions (Plan A and B), the cost effectiveness of both solutions is similar. Two solutions development difficulty all is same. In the future, the new system is a scalable, reliable and robust system more suitable. Security issue is very important on the system. The password authentication technology can provide accuracy verification. Web-base service order system can automatic response the customers’ general request. Database centralization can integrate the current and the new systems. The system would computerize and would reduce the handworks. For the reasons of system efficient, consistence and reliability, Plan A should be a better solution for developing the

Also an analog one-line back up phone should be placed on each desk for maintenance reasons or if for some reason the ACD (automatic all dialer) system goes off line agents can still accept calls. All call center agents will also use a laptop computer with dual monitors to all them to be flexible and have the ability to test wired and wireless issues a customer may have. Each agent will have a unique and secured user account. The only person who should be able to access an agent’s account is that agent. After the implementation of the call centers it is necessary to train the center managers on the systems that will be used in the call center. There will be a 3 day training class offered at a centralized location for the 3 call center managers and the assistant mangers.

We chose to interview Mr. John Doe, the National Retail Field Operations Manager of Nova Energy, for multiple reasons, one being that he works from home which gave us an interesting angle for our report, because at

The system improve its online ordering system in an efficient manner and also the customer data are stored in the system and updated it

It is common knowledge that every one of the successful companies today sought and found a precise understanding of how it could create an advantage in the operations system and delivery options of the business organization in order to address detailed customer specifications. Every business person is determined to know what kind of work they would and would not do for their customers and in

Zie Energy is an energy company headquartered in Melbourne. Its significant growth in the past 15 years are mainly based on acquisitions and their customer base has been grown strongly. Acquisitions of the Port Energy and William Energy retail company have enhanced Zie’s customer base up to 1.6 million customers in the past two years resulting in Zie Australia’s one of the largest energy company.

It’s important to set a customer’s expectations on a Service Desk, so being able to tell them what team is handling their concern is crucial. In doing so, this document certainly does well to help its audience solve a problem.

Harrah’s had initially used enterprise data warehouse from Teradata. They have now expanded their database system since their customer base has increased. They make use of Teradata Priority Scheduler and Teradata Dynamic Query Manager. In order to protect their system from external attackers and to ensure total safety, Harrah’s makes use of Teradata Dual Active Solutions. This system is useful to identify customers that come for the first time and it provides services and offers tailor made for them. The system can also alert the staff of a customer who has returned after a very long time and make a customized greeting for such return customers. This will make the customers feel special

A key enabler for an organisation to have direct communication with its customers is through its call centres. As many organisations make the decision to offshore its call centre operations to countries such as India and the Philippines, due to the reduced labour and operations costs (IBISWorld). It is vital for call centres domestically to operate efficiently, maximising the efforts of a highly labour intensive industry of skilled customer service agents.

According to the case study written by Jurek, Bras, Guldberg, D’Arcy, Oh, and Biller, energy costs were steadily rising and were predicted to continue this trend going into the future. At the same time, utility companies were beginning to implement Smart Grid technologies to increase the efficiency of energy distribution. One resulting program to emerge from

Zie Energy is one of the biggest retail businesses. It has acquired the Port Energy and William Energy retail business. It has shown significant growth in this business in last 15years. Due to growth in customers and increase in business processes It is facing different challenges but getting opportunities to grow further also.

Mission: Evaluate the electric utilities industry and its competitors effectively utilizing the necessary resources to obtain accurate and diverse information to produce a concise, in-depth report while meeting the submission deadline.

According to the customer contact approach proposed by Chase and Tansik [1,6,7], customer contact activities should be decoupled from non-contact activities to do justice to their different design requirements and maximize the efficiency of the service delivery system. Consequently, service organizations consist of a front stage and a back stage. In the back office customer contact is passive or nonexistent, service processes may be designed with manufacturing-like principles in mind [6]. The process may take advantage of standardization and automation to enhance the efficiency and effectiveness of operations. While in the front stage customer contact is high and active, it brings about unavoidable inefficiencies, and the human relation skills become a dominant factor in designing the process [6]. Study [8] adds that moving some of the back-stage functions from developed areas (or even countries) to underdeveloped regions may increase greatly efficiency because of the reduction in labor costs and taxation. 2.2.2 Decoupling for Speed, Quality and Sales Opportunities However, back-stage tasks need not only be viewed as tasks where

Bata uses sales management and customer support in the CRM system to gather data about their customer and used to facilitate customer service transactions by making the information needed to resolve the issue or concern readily available to those dealing with the customers. This results in more satisfied customers, a more profitable business and more resources available to the support staff. Furthermore, CRM systems are a great help to the management in deciding on the future course of the company. (Andrew, 2011). In order for Bata to increase their profit they are trying to maximize their customer

By taking the position as Raj Bhatt, Business Development manager of GE Canada, I am comfortable and confident that energy efficiency is an attractive industry and business opportunity. What makes Raj Bhatt believe that the Energy Efficiency projects will be successful in Canada is that the project helps not only the ESCo, which conducts the performance-based contracting, but also the customers, who are more aware of the benefits of Energy Efficiency project. The Energy Efficiency project will optimize the energy usage, including conservation, use of efficient equipment and off peak usage. Even though the project has required intensive initial capital investment and long payback period, it will