Information Services At & T

The generation of talking face-to-face is slowly fading away, and the technology era is going to keep on growing. One of the most widely used technology services known today is the cellular phone industry. According to the Pew Research Center’s website, 90% of American adults own a cell phone. Of that 90%, the smartphone ownership is at 64% (2013). Verizon Wireless, along with the other major carriers, T-Mobile, Sprint, and AT&T, have taken this data and comprised a growing industry where competition arises from all angles. These companies have battled one another on pricing, plans, and customer service for many years in order to stay on top. Unfortunately, these are major factors in whether or not a customer will choose the particular company over another.

The future of the telecommunication industry is an exciting future. No longer can these companies depend on telephone service plans to maintain profit. Each company needs to find other avenues, packages and services that can be sold to existing customers while attracting new customers. The companies

customers with them for a longer time. AT&T believes that by having properly trained employees and by providing the most advanced technology

It provides many of the same services as Verizon and provides telecommunications both in the United States and internationally. Some of the products and services that AT&T offers are local exchange services, long-distance services, equipment for telecommunications, managed networking, wireless communications, and local exchange services. Unlike Verizon, AT&T has been historically a major presence in providing landline services, something which it continues to provide. It also focuses on the same three demographics as Verizon, which are the general public, businesses, and government agencies. The mission statement of AT&T is, "AT&T is bringing it all together for our customers, from revolutionary smartphones to next-generation TV and broadband services and sophisticated solutions for multi-national businesses. For more than a century, we have consistently provided innovative, reliable, high-quality products and services and excellent customer care. Today, our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. We're fulfilling this vision by creating new solutions for consumers and businesses and by driving innovation in the communications and entertainment

AT&T has a reputation of providing a superior customer experience to its customers when compared to its competitors in the telecommunication industry. Because of its commitment to offer high quality services, AT&T consumer communication services received a quality honor in 2013. AT&T also employs a hybrid of differentiation and cost effective strategies in its market. Product differentiation has also contributed to its success for the past decade. The company also has a language line service which gives its customers access to effective and professional interpreters in over 250 dialects and languages instantly. When a customer needs an interpreter, the language line is usually on within a minute given that it request is set up. The AT&T Language Line scores high marks from customers as a user-friendly, customer focused and fast service. Its outstanding customer service gives it a competitive advantage in the telecommunication industry.

The primary business of AT&T Incorporation is telecommunication. This American leading company provides both fixed telephony and mobile telephony. Amongst other services that the company offers include broadband television subscription. Currently, AT&T Incorporation is a leading fixed telephony provider and the second largest mobile telephony provider in United States of America. AT&T Incorporation has steadily grown to become the third largest company in Texas, United States. In addition, it is the largest company in Dallas.

This organization encourages the development of a comprehensive work environment where all employees are respected and can achieve at their fullest potential. AT&T has a very strong culture and their values are not only shared with management, but by all employees. While mergers are known to affect an organization’s culture, AT & T has proven success with at least three mergers. In October of 2004 AT&T completed a merger with Cingular to become AT&T wireless. In November of 2005, SBC and AT&T finalized their union and with that AT&T Corporation became AT&T Incorporated. The organization became the largest phone company in the United States when they acquired SBC, serving 13 states in the western and southwestern part of the U.S. Their latest acquisition came in Mar of 2006 when Bellsouth was purchased ("AT&T Inc." Notable Corporate Chronologies Online Version, 2006). With the merger of Bellsouth, AT&T picked up another nine states in the Southeast to provide available service in a total of 22 states (Reardon, 2006). The merger of AT&T and BellSouth, along with the consolidation of Cingular Wireless, will continue advancement in the communications and entertainment industry, where they will continue to invent new resolutions for consumers and businesses. These accomplishments prove that AT&T has a successful organizational culture.

AT&T is a leader in telecommunication services, including cell phones, wireless, U-verse, digital TV, high speed internet, DSL, and home phone. AT&T currently employs over 280,000 people worldwide. AT&T is now ranked #7 on Fortune 500 list, where its main competitor, Verizon, is listed as #13. Headquartered in Dallas, Texas, AT&T Inc is the largest U.S. local and long distance phone service provider and second largest wireless service provider, with over 87.0 million wireless customers. AT&T was created in 2005 after SBC Communications acquired AT&T Corp.

The dominant economic traits of this industry start with having an enormous amount of capital required for staying competitive. One is also required to spend lots of money on research and development, as the telecommunications industry seems to be the vision of the future. More and more companies like AT&T are trying very hard to combine their network services of phone line, video and data transfer, high speed internet access, and television cable via one line in the consumers homes. With a successful combination of the above stated services AT&T is hoping to be the industry leader in the near future.

AT&T is an American telecommunications corporation created on July 9, 1877, founded by Alexander Graham with headquarters located at Whitacre Tower in Dallas, Texas. They provide a variety of telecommunications services worldwide, including wireless communication, local and long-distance services, the internet, and broadband, also directory advertising and publishing. The reason why I would invest my money into AT&T instead of the other service providers would be the very fact that AT&T’s stocks in the past years have been the most consistent stocks in NASDAQ.

Have you ever wondered how your phone company started out? Or the new innovations it has brought about? And maybe even how the business is run? Well, today I’m going to talk about AT&T’s history, the products it sells, the employee jobs and U-verse.

The marketplace has been dynamic and competition between companies in the same industry has been increasingly intense (Ranchhod, 2004). Having dynamic capabilities contributes to a company’s “long-term survival or competitive advantage” (Johnson et al., 2008: 84). This is especially essential

The telecommunications industry is one of the most profitable and rapidly growing industries since 2005. The four major companies are AT&T, Verizon, Sprint Nextel, and

AT&T Inc. is the largest provider of wireless telecommunication services in the united states of fixed telephone and the second largest of mobile telephones. This makes the company, a multinational telecommunication corporation in the USA.

AT&T was broken up into the Bell companies in “1974 by the U.S. Department of Justice antitrust suit against the monopoly” (From Wikipedia, the free encyclopedia). Today AT&T has become a competitor vying for control of the telecommunications industry. “In monopolistic competition, there are many firms vying for control of one market. Each firm offers a different type of product, as opposed to perfect competition in which all offer the same product. Each firm, then, has a monopoly in the market of their own product”(Oracle ThinkQuest Education Foundation) AT&T in 1988 began purchasing stock in Sun Microsystems to begin its diversity in product services. Throughout the 90s AT&T continued purchasing more computer companies and cell phone companies to gain market share in the growing telecommunication industry (CyberStreet). Good pricing structures align with costs. AT&T Wireless realized that the marginal cost of a cellular minute was small compared to the cost of acquiring and maintaining customers. Their switch to a flat fee “One-Rate” plan was a huge success, stealing heavy users away from the competition. Prices increased for light users and many became hooked on the cellular lifestyle (Lake Partners Strategy Consultants, Inc. [LPSCI], 2001-2004). AT&T has seen that the ability to change quickly in the ever-evolving telecommunications market will help in gain market share. Its ability to see the value in keeping customers rather