Information Systems for Freight Forwarders

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Information Systems “Information Systems of Freight Forwarders” Introduction Nowadays, Information systems are crucial for the core processes of freight forwarders. In this report we will address an issue of the use of a Port Community System. Freight forwarders tend to use their own information systems for communication, instead of a central platform. Freight forwarders use various information systems parallel to each other, since these in general are faster or they do not see the benefits of a system such as Portbase for example. The purpose of this study is to understand the way in which freight forwarders collect and manage information and how these information systems handle the information flows in its day to day…show more content…
According to them it is especially the pan-European transportation and the reliable/value added services offered having the greatest importance. Although it is clear the increasing level of digital information exchange through a common platform like a PCS is an important aspect for the future. Currently the forwarding agents only want to reap the benefits of a PCS but are unwilling to bear the investments necessary due to high switching barrier from the prior to the current system. (Fenex and Syntens 2010 and van Baalen et al 2008). Only 45% of the participating freight forwarders in the study by Fenex and Syntens (2010) consider the improvement and adaptation of a PCS as a top 3 priority for the years 2010 and 2011. While a considerable amount of 18% is not planning to improve or adapt their digital information exchange with other actors for the coming years, due to the fact they mainly consider a PCS at a similar level as a normal software provider (Leonard-Barton 1988 and Wigand et al 2005). In conclusion it can be said the main drivers for cooperating through a PCS are increased efficiency by saving time and costs and the decreasing number of mistakes made as described by Burckhardt et al(1998) and Fenex and Syntens (2010). While the main disadvantage can be described as the high switching barrier for freight forwarders to adapt its current operations (with it is own software solutions) towards
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