Information Technology And Its Impact On The Workplace

1206 Words May 10th, 2016 5 Pages
44 percent of employees do not effectively share information learned in the workplace resulting in redundant work activity and ultimately profit loss. Most large organizations collect information treasure-troves from the many inputs and experiences created by frontline employees and consumers using online portals. Firms can harness the information generated from these sources by instituting knowledge management platforms. To leverage this technology, firms have to make sure that their employees fully adopt a knowledge sharing culture. When instituting these systems, information technology officers follow a general deployment structure customized to their firm’s needs.

The Knowledge Management Solution

Without knowledge management, firm staff members exhaust their energy solving the same problems for different clients. What if there was a way to save these cases so other staff members can look up the solution when the problem arises again?

For the last 20 years, firms have amassed massive information stores containing their organizations’ knowledge sums. Information technology (IT) directors that run knowledge management platforms must collect and organize company information from many sources, such as:

• Databases
• Documents
• Policy Outlines
• Company Procedure Manuals
• Company Personnel

Firms utilize knowledge management systems so that once a problem solution exits, other staff members can exploit the same solution. By keeping these records, companies eliminate…
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