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Information Technology Implementation Issues: an Analysis

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Information Technology Implementation Issues: An Analysis

Suzanne Beaumaster

Dissertation submitted to the Faculty of the Virginia Polytechnic Institute and State University in partial fulfillment of the requirements for the degree of

Doctor of Philosophy in Public Administration and Public Policy

John W. Dickey, Chair Larkin Dudley Joseph Rees J. Michael Thomson Gary Wamsley

March 24, 1999 Blacksburg, Virginia

Copyright 1999, Suzanne Beaumaster

Information Technology Implementation Issues: An Analysis Suzanne Beaumaster

(ABSTRACT) This research project addresses the issues affecting information technology development and deployment. The issues represented in this study are addressed in the context of IT
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page(s) 16-51 Section I • General Background Literature Management Information Systems MIS in the Public Sector Information Technologies and Local Government Section II • Planning and Information Technology • Procurement and Information Technology • Information Technology Implementation

Chapter 3: Methodology ............................................................... page(s) 52-68 • Introduction • Approach to the Research • Research Methodology • Sample and Population • Statistical Analysis • Limitations and Assumptions

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Chapter 4: Results and Data Analysis.......................................... page(s) 69-91 • Introduction • Issues Categorization • IT Issues Database • Survey Respondents • Analysis of General IT Data • Analysis of Primary Data

Chapter 5: Conclusions and Recommendations ........................ page(s) 92-110 • Introduction • Conclusions Glossary...................................................................................... page(s) 111-113 Selected References .................................................................... page(s) 114-119 Appendix 1 (Description of Issues) ............................................. page(s) 120-128 Appendix 2 (SMLG’s Surveyed) .................................................. page(s) 129-131 Appendix 3 (Issues Database)..................................................... page(s) 132-148 Appendix 4 (Perceived Role of IT) .............................................
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