Information Technology Service Management Framework

In the world of business, information technology strategy has been overlooked by owners for they are so focused on marketing strategies. Keeping up with the use of information technology is in just about all types of industrial process and just as important. It has been a proven fact that it contributes to the development of strategies and tactics when developing a product or service. During the twentieth century the accelerated progress in information technology has developed a large variety of technologies for the collecting and storage of information such as the Internet, software companies, and personal computers.

Company can customise service for different segment. For example, company can use Management Information System software to identify and analyse customers’ database.

Service management combines the required services with organizational solutions and thus new generation user service becomes simplified. These forthcoming services are necessitated to be interrelated and combined in order to meet the demand of socio- economic factors such as environment analysis, safety measurement, climate management, agriculture modernization

As recognized by leading research and consulting firms with knowledgeable, skilled management, advanced state-of-the-art IT affords extraordinary opportunities for greater efficiencies, cost reduction, higher productivity, customer satisfaction, and profitability. Sophisticated IT applications realize their full potential with highly specialized technical knowledge and management skills readily available only in smaller firms focused primarily or exclusively on such applications.

The major goal is to integrate Information Systems/Information Technology with the corporate strategy to use information for better governance and management. This has improved with the connectivity and networking and also the shrinking cost- performance ratios in technology. IT governance thus is a result of the complete merger of computer and communications technologies, like data processing and high advancement in networks, and integrated systems. (Bloomfield; et al, 2000) To this extent the software of the stand alone systems have to be converted to a single functional system for all requirements and the system involves the creation of a network with the following functionality:

Financial management for IT services (ITSM) is an IT service management process area for control of expenses. Also, many financial managers strive to save money by scrutinizing the cost of IT. For instance, ITIL offers a suite of efficiency driving tools which can help businesses identify where they can offer huge cost management. With ITIL management can be configured to implement cost reduction strategies to reduce cost. Therefore the aim of a financial manager is to promote IT services is to give accurate and cost effective stewardship of IT assets and stewardship of all IT assets and resources used in providing IT services. The IT depart is used to planning, controlling, and recovering plan, control and recover costs expended in providing that the IT service negotiates and agrees on the service-level agreement (SLA) (Conger, Dattero, Galup, & Quan, 2009).

The increased number of IT investment is applied in organization. It is clear that information technology has become the competitive fact in world business. Collaboration is the new trend in business world. No one can deny the importance of information technology application. Besides the profits outcome, the impacts of information technology deployment also create commitment, trust and value. Advanced information system can improve each steps of business process. It enables people to share information, performance task simultaneously and making decision efficiently. IT companies designed different products to satisfy each step of business operation in terms of manufacturing and human resources. Seminole should apply this new IT infrastructure to business operation. Firstly, company can use the transaction processing systems (IPS) to keep track of all business activities and transaction of the organization such as payroll and employee record keeping. IPS also shows all information from internal and external operation. Secondly, Business intelligence systems are designed for decision-making support. Management information system (MIS) is a system that helps managers to keep track of company performance status, which purposed for decision-making and evaluation. Decision-support system (DSS) is purposed for future business decision-making. Thirdly, Enterprise application systems are designed for integrating business process from different functions, such as supply chain

Small medium sized enterprise can play vital role in the global economy. In every SME, they need information system to enhance their business activities. There are some associates with business advantages, Information system planning, acquiring IS knowledge and describing its requirements, software and hardware sourcing, develop the application and tools and finally maintain the relationship between IS and suppliers. There are various new frameworks which can help RTD to develop their operational activities. Macro-competence

IT (Information Technology) management entails all the routine issues faced by any type of business manager in addition to the issues of software development, technology purchasing (not necessarily physical items), systems integration, the limits of technology and the related budgetary issues. General information literacy is important for any level of IT manager, as he or she needs to communicate successfully using many different modes, media, and technology with all types of IT workers, upper management, and technology product vendors. IT management also entails leadership of projects or departments. Information

The same principles are followed in other types of organizations that is focusing only on core competencies and offloading other tasks for suppliers. IT organizations can help their parent company by emphasizing only on core competencies. Since, technology has become highly complex and broad therefore it needs number of specialties. Advancements are made to the technology every day and the one who comes up with the consumers' demands rules the market. Therefore, in such scenario, the IT Company must identify its core competencies and polish them as smoothly that it outperforms competitors.

Thus the process of a service company in delivering its product is of utmost importance. It is also a critical component in the service blueprint, wherein before establishing the service, the company defines exactly what should be the process of the service product reaching the end customer

Information Technology (IT) is a foundation for conducting business today. It plays a critical role in increasing productivity of firms and entire nation. It is proven that firms who invested in IT have experienced continued growth in productivity and efficiency. Many companies' survival and even existence without use of IT is unimaginable. IT has become the largest component of capital investment for companies in the United States and many other countries.

An information system is a base in today’s business world. Everything is electronic. In various businesses, the survival and ability to succeed strategic business goals is challenging without extensive use of information system. Businesses improve the efficiency of their operations in order to accomplish higher profitablity. Besides that, information systems are important tools available to managers for achieving higher levels of efficiency and productiviy in business operations. For an example, Zara uses the PDA technology to gather customer feedback and input.

This portfolio focus on what I have learned during the whole IT Strategy and Control paper, a critical reflection of this paper would be provided. This reflection includes the key points, support reference and the demonstration of my own understanding about the paper itself and all of my personal understandings are based on the learning outcome of this paper. In the first part of this portfolio, I would discuss all the key IT Operations Management framework which have been introduced in the paper, the analysis of the processes based on my own understanding would be given. In the second part, analyze processes required for aligning IT infrastructure and operations with the business goals of an organization would be talked about, and I would focus a business organization which has been mentioned in the caselets as a sample. In the third part, some critical evaluate operational IT organizations and their processes against the studied models would be listed and analyzed. In the last part, the recommendations and analysis of my own would be given against those organizations (caselets) which have some problems and current issues arising from the implementation of the IT framework.

Another concept from class is the application of key information technology systems a company will employ that helps them manage these daily operations effortlessly. This can be done with the use of service technology applications, in process technologies applications, and information technology (IT) applications. All three will have a direct bearing on productivity, costs, and effectiveness. While, product and service technologies help the company develop new products, services, and processes. Process technology represents the methods, procedures, and equipment the company will use in order to produce the goods and