Information Technology and Business Operations

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Learning Objectives:

* To understand the importance of information systems for business professionals * To identify five areas of information systems knowledge business professionals need. * To illustrate how the business applications of information systems can support firm’s business processes, managerial decision-making, and strategies for competitive advantage. * To provide examples of several types of information system from experiences with business organizations in the real world. * To identify several challenges that a business manager might face in managing the successful and ethical development and use of information technology in a business. * To understand the importance and application of informational
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There are several departments in business organizations such as HR and recruitment, finance and payroll, administration, and security. All these departments utilize IT to carry out their respective operations in a productive and efficient manner.

Applications of ICT – Introduction
IT is now part of everyday life for many, if not most, businesses. These revision notes set out the key IT applications that one needs to know about. Many of these applications will be familiar from own experiences, whereas others will not be.
The key uses of IT have been separated into the following convenient heading. * Customer Service * Workplace efficiency * Planning & controlling operations * Marketing * Finance and accounting * E-commerce * Collaboration & Outsourcing * Banking and payments * Data Protection Act 1998 * HRM

Types of Information Systems:

Information Systems perform important operational and managerial support roles in businesses and other organizations. Therefore, several types of information systems can be classified conceptually as either:
• Operations Support Systems
Management Support Systems

1. Operations Support Systems
Information systems are needed to process data generated by and used in business operations. Such operations support systems (OSS) produce a variety of information products for internal and
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