Informative Speech : Speech Outline

Purpose: The purpose of this speech is to inform others about the production, utilizations and impacts of nuclear energy.

Unfortunately I started out working in retail, which I didn’t exactly love to do. I worked in retail for

Ehrenreich chooses Minnesota at whim. After some internet-based research, she is convinced that there will be a comfortable correspondence between rent and wages. She decides she wants to work for retail, and applies to Wal-Mart. After the process of applying which includes a survey and a drug test, she is later hired for $7 per hour. Working at Wal-Mart makes Ehrenreich realizes there isn’t much human interaction in retail. “I could be a deaf-mute as far as most of this goes” (Ehrenreich157). There are also the people in the store who tend to make work a living hell and can turn regular chipper people into angry, cranky pushovers. “Once I stand and watch helplessly while some rug rat pulls everything he can reach off the racks, and the thought that abortion is wasted on the unborn must show on my face, because his mother finally tells him to stop” (165). In many cases the “smiley” greeters who welcome people into the store, are very unhappy and think unkind thoughts about everyone who comes to visit the store, “I even start hating the customers for extraneous reasons…” (165). This sudden change in character can be strenuous on a worker, regardless of their personality. Resenting the people who workers work for isn’t a healthy trait. “ ‘Aggressive hospitality’ gives way to aggressive hostility” (165).

Tesla is taking a different approach while designing their self-driving cars. Tesla has introduced the computer vision-based vehicle detection system instead of using the traditional radar. The new Tesla cars contain eight surround cameras which are capable to see 360 degrees around the car. The main forward camera covers 150m of distance. These autonomous cars can see any object within 250 meters of it’s range. Tesla autonomous cars have the ultrasonic sensors and a forward-facing radar which are very advanced technology and they help the car to see through heavy rain and fog. This technology will help prevent road accidents during extreme weathers. Another impressive addition of the new Tesla cars is the neural net for visibility.

You can de-escalate a tense situation with ease and grace—working through a tough issue or bug with an upset customer not only doesn’t scare you, it’s a challenge you’re eager to take

Question 5How did you go above and beyond the call of duty when dealing with a customer?

Working in retail, entails patience and knowledge of the products in the store. Customers should

When we got some problems, such as customer complains. For example, one customer ordered one fish & chips. The special order from that customer was no chill, but one front staff didn’t mention it to us. So we served it normally than the customer complained it. We told the staff who got that order to apology to the customer. We offered one soup to the customer during waiting new fish & chips. As result of that the customer accepted our prompted acts.

Businesses only have a limited amount of funds to their disposal. They must never waste any on customers who complain and are never satisfied. Jayson DeMers states, You only have so much time, money, and energy to dedicate to customer service, or to your business, and an unreasonable customer or client can quickly eat away at the majority of it.” Franchises only have so much to give before their well is empty. When it goes empty, companies depend upon satisfying customers to replenish what's been lost. Furthermore, it's essential that companies direct their attention towards consumers that make purchases. Dissatisfied customers will do the opposite. They'll go thru the hassle of bickering to the employees about the product they bought. Criticize

3. How do you handle negative feedback from very angry clients? How do you respond to him/her?

Boost Human Resource Team as well works very sustainably, as retail jobs are very challenging and changing environment, because retail jobs relates to customers service and customers demands are always changing, so we are pretty much focused on that and our HR Team works on it on daily basis with such a fast changing environment. They also keep employees aware about the same. (Wren, Dee Hospitality, Sept 1, 2005)

It wasn’t until the end of the day that Susan pulled me aside and gave me some good advice. In her words, “People in the store are going to drive you mad. They are the pickiest, finickiest folks I’ve ever seen. But if you keep a smile on your face, keep calm and do a good job, you’ll survive the day, and we’ll get along just fine.” Even though it wasn’t exactly the greatest advice ever, it was what helped me keep my sanity the whole season I was there. I made some good friends, good money and I realized that working isn’t as easy as it seems. But all in all, it was a good job, and a good

In an average retail store, the higher management, which includes the store manager and the assistant manager(s), need to,

ii. However, for many of us, face-to-face communication seems to be a dying art – replaced by text messaging, e-mails, and social media. Human communication and interactions are shaped by available technologies

Finally, the clock says 8:55. Only five more minutes until your eight hour shift, which honestly felt more like twelve, is over. The store looks perfect and all of the housekeeping chores are taken care of. As you are walking to lock the front door, a large family comes rushing in asking if the store is closed. With a fake smile plastered on your face, you tell them the store closes in less than five minutes, so they promise to be quick. Now their kids are running around and the parents are ripping apart the T-shirts you just folded. Being polite and helpful in these situations is hard, and all you want to do is tell them to get out. Customer service is important, but it can sometimes be a challenge. Still, there are a few key steps to giving good customer service that can ensure that the customers will have a positive experience while shopping with the company.