Infosys Case Study Essay

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INFOSYS CASE STUDY Question1: Introduction to the organisation, knowledge management needs and focus at infosys 1- Introduction to the organisation Founded in 1981 in India, Infosys is an Indian software services company with their headquarters in Bangalore, Indian. The organisation now has current revenue of over $ 2.1 billion (case study, 2006) and has over 69,000 employees worldwide. Infosys is one of the leading information technology service companies in India that uses an extensive non-US based offshore infrastructure to provide managed software solution to clients worldwide (Sumita Raghuram, 2001) . Sumita further states, that the organisation has seventeen state-of-the-art software development facilities throughout India…show more content…
However, for KM to be effective the organisation needs to identify its KM needs. According to Kondal, 2006 , there are six factors that determine the KM needs of an organisation. These factors are:  Knowledge dispersion: intellectual assets management  Employee turnover:  Market environment: general business focus  Virtual working:  Innovation:  Value addition: general business focus A- Knowledge dispersion This factor plays a big role in all organisations that use KM because of their characteristics such as size, many business divisions, mergers, acquisitions, and global presence. Because of the size of Infosys, the organisation needs to be able to capture and use the knowledge detained by the knowledge workers spread around the world. Beside the Bangalore's headquarter, Infosys worldwide sales headquarters were in Fremont, California, and it had branch sales offices in Atlanta, Bangalore, Boston, Chennai, Chicago, Dallas, Detroit, Frankfurt, London, Los Angeles, Mumbai (formerly Bombay), New Delhi, New York, Seattle, Tokyo, and Toronto (Narayana Murthy, 1999) . Infosys need a tool that will enable access to its recourses by all its members. B- Market environment - Create a strategy that encompasses management of market knowledge include customers, partners, and competitors - Establish special interest groups
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