Infrastructure for Knowledge Management

INSTRUCTIONS: All questions apply to this case study. Your responses should be brief and to the point. When asked to provide several answers, list them in order of priority or significance. Do notassume information that is not provided. Please print or write clearly. If your response is not legible, it will be marked as is and you will need to rewrite it.

In the book written by Nonaka (2000), presented a summary of the ideas that underlie the notion of knowledge: (1) Knowledge is justified true believe; (2) Knowledge is something that is explicit (tacit knowledge); (3) knowledge creation effectively dependent on the context that allows the creation of occurrence; (4) knowledge creation involves five main steps are: a). Sharing knowledge explicitly (tacit knowledge), b) created the concept, c). Justifying concepts, d). Build a prototype, and e). Do the dissemination of knowledge.

The letter will be followed with a telephone call by the investigator or research assistant to determine level of interest and availability. The investigator has chosen to utilize Morgan’s (1997) “rules of thumb” to determine the numbers of participants and groups. The goal will be to have sufficient participants to create a minimum of three groups of six to ten individuals participating in a two-hour focus group. The maximum number of groups will be five.

Also, the data collection instruments used in this research project was focus group format because it create a means for the researcher to observe the participant closely and it was less fearful for research participant because of the group settings, which created a collaborative understanding between members.

Within the Army organizations of today knowledge management plays a huge role in the dissemination of information to the unit and it’s soldiers. This is no different for the aviation unit in which I operate. This information can be found in FM 6-01.1, Knowledge Management Operations. It defines knowledge management as the process of enabling knowledge flow to enhance shared understanding, learning, and decision-making. But when the unit was surveyed about their understanding of knowledge management the results were surprising.

The study consists of four chapters and an appendix. The first chapter consists of six sections: introduction, situation analysis, premise, definitions, limitations, and delimitations. The second chapter consists of two sections: applied research methodology and the differences and similarities of three case studies. The third chapter consists of only one section: analysis of the questionnaire and interviews. The fourth chapter consists of three sections: findings, conclusions, and

Knowledge is defined to be facts, information, and skills acquired through experience or education. There are two categories that fall under knowledge; personal knowledge and shared knowledge. Shared knowledge refers to what “we know because.” It can also be defined as communicated and constructed knowledge; within culture, social norms, and semiotics. Personal knowledge refers to “I know because.” An expanded definition of personal knowledge refers to personal experiences, values, and perceptions. Shared knowledge changes and evolves over time because of methods that are continuously shared. It is assembled by a group of people. Personal knowledge, on the other hand, depends crucially on the experiences of a particular individual. It is gained

Knowledge management is a concept that is widely known in many organizations but despite the concept being around for more than two decades, a universally accepted meaning of the term is yet to be outlined. Knowledge management is a concept that is concerned with the aspect of learning something before putting it into action. The concept is also involved with creating a platform which will allow exploration of new types of knowledge. The created knowledge may then be incepted in the minds of the employees to add value to the products or services they deliver. What is important to note is that as far as KM is concerned, it does not go beyond storing and manipulating data or information. Knowledge transfer to decision makers will need the development of a structured approach to ensure that it is available on demand. When considering the department of labor, you would appreciate the need for implementation of this strategy. Many departments hoard information thus making it tough to access

Monitor & Controlling: Progress status tracking, monitoring against the original plan and taking remedial actions wherever necessary to keep the project on track.

1. Evaluate the role played by the major types of systems in a business and their relationship to each other.

separate focus groups are held for each type of group. Second, identify the most suitable people in each group. One of the best

According to the Choo’s knowledge management model, meaning is usually constructed when information is filtered using the sense making behaviors. This implies that individuals in an organization create new knowledge concerning the external world by transforming the individual knowledge to become shareable knowledge and information. In regards to the Choo’s model, it is evident that HP Austria has reached a specific point where the organization as a whole is more prepared to behave in a rational manner and to choose an alternative based on the organizational goals, objectives as well as strategy.

• A carefully planned discussion conducted by a trained interviewer (moderator, facilitator) in a permissive, non-threatening environment . • Composed by a small group of ideally seven to ten people with common characteristics relating to discussion topic. • Used for generating data to enable the comprehension of a specific topic under study. • The open-ended interaction of focus groups stimulates thoughts and emotions which are not ordinarily forthcoming in an individual interview, or through the examination of how people behave.

So, from our group’s point of view we have summarised this case study into following points:

Regarding to the organisation which they implement PKM in a particular company, it is always crucial that the organisation is being supported by the top level management. The importance of the PKM which is to be implemented in the organisation should be better highlighted because it is vital for them, regardless whether it is for