Innovation For Government Digital Services

E-governance or electronic governance is about the use of Information and Communication Technology (ICT) by government at all level to provide services to the public, communication and information exchange between all the organisation/agencies of government. It’s become an important part of government system to achieve the economic and the quality of life. Major goals of e-governance are to provide better service delivery to the citizens, transparency and accountability, improved efficiency within government, empowering the peoples through information, saving time through the provision of a single window. The main focus to improve public services in an efficient

The UK Public Services use various types of technology which enables them to do their jobs to the best of their ability. Without this technology, they wouldn’t be able to do any tasks to the high standard that they are able to do now. Technology can be extremely helpful and can save time when fully operational but when it fails it can become more of a hindrance than help. The main problem being, when technology fails we don’t normally have an alternative, or if we do it is time consuming and not a productive method. Technology is always developing which means that more training will be required. This is due to the fact that technology changes from one year to the next. In turn, technology must be easy to manage and understand.

With the increasing use of the internet to perform organizational functions to deliver services to the public, the federal government saw the need to improve customer service in 2002. The enacted E-Government Act of 2002 required federal agencies utilizing information technology to become citizen focused, establish a chief information officer (CIO), develop and meet security requirement in accordance with the Federal Information Security Act (FISMA), protect confidential information, and support electronic government initiatives (Bolten, 2003). The legislation required agencies to develop their IT infrastructures to meet the needs of the public and link information systems agency-wide. Additionally, the conversion and management of electronic records would improve the communication and accessibility of information for the federal agency, employees, and the public.

The Internet is unquestionably having a profound impact on many aspects of social, culture, economic, and legal systems throughout the world, moreover, enabling significant advances in global communication technologies, that make it more possible to contemplate the development of a more complex global information society. Such a global society offers many benefits to humankind, but incorporating regulation to enable and promote these information societies present challenges. However, such challenges create difficult questions for those making legal decisions: Do real world laws apply to virtual world problems? Can the laws adapt to regulate such activities? Are existing laws outdated and inadequate? Will new laws be required to suite Internet activities and other information technology developments?

General Dynamics is a Fortune 100 company. For more than 50 years, they have been serving the United States government by providing the Department of Defense tanks, ships, and submarines. (http://www.gdit.com/About-Us/History/, 2011, p. 1) With the progression of technology, General Dynamics has development into the market leader in mission-critical information systems. Between 1999 and present day, General Dynamic acquired Communication Systems, Electronic Systems, and Worldwide Telecommunication Systems. The largest and fastest growing division of General Dynamics is the companies Information Systems and Technology group.

In simple terms, when we talk about e-government, we mean the easy accessibility to serve citizens with the use of technology. Technology has advanced in many shapes and form, which has opened the doors for the government to respond to citizens in a timely manner. For citizens, they can make the use of services provided online to save time and money. For example, Motor Vehicle Administration, where citizens can renew and apply for new driver’s license and pay online with the help of advanced technology.

Firstly, in both Australia and Malaysia, there is a correlation in the age of its citizens and internet usage. Australians aged from 18 to 29 years old are nine times more likely Internet users than those over fifty, according to the Australian Bureau of Statistics. While in Malaysia, there are very similar studies with similar results such as, the ones done by Malaysian Communications and Multimedia Commission where most of the internet users are 20 through 24 years old. This gap may be caused by the mindset of the older generations that may feel like that they have been living without information technology for so long, they have no need for it, even though, information technology could help them become more effective and efficient. Some of them may also feel that information technology could jeopardize their jobs if certain processes are automated with the use of information technology which, can actually create more jobs in the production

living. (Supplemental Security, n.d.) The agency plans to improve this goal by ensuring that there is no overpayment of monthly benefits to the people. The third goal is to reduce disability hearings pending. (Agency Strategic Plan , n.d.) Reducing disability hearings pending will be improved by reducing the time a customer must wait for an eligibility decision. The fourth goal is to increase customer satisfaction. Increasing customer service will be improved through the agncys online data services.

Driving a continuous improvement culture through effective knowledge sharing, fostering innovation, lean and agile practices to improve overall digital delivery capabilities

The skills and experiences I have developed while working in the Digital Government Investment Assurance Branch (DGIA) and supporting the Review into Internal Regulation (the Review) match those required by a Policy Officer in Digital Government Strategy Branch.

IT skills has been contributing more and more working places in the digital world. Royal Geographical Society (2015 21st Century Challenges) states that there are between 75% and 90 % of jobs require at least some computer use. It seems that IT skills separates jobs into high-skilled jobs and low-skilled jobs. One requires at least basic computer use which people can earn a higher salary level. The low-skilled jobs can be replaced easily and arbitrarily. Moreover, people who are sitting behind the skyscraper, who are controlling the government and who are earning the most are the people who knows general computer use. This is why people often contend that lag of IT skills is the basic cause of the digital gap in the UK.

By aggregating data on government consultations, the website/app allows users to access information on multiple departments on a single platform and thus stay informed about legislative process.

As stated by ONS (office for national statistics) in 2014, 38 million adults (76%) in Great Britain accessed the Internet every day, 21 million more than in 2006 as well as 22 million households (84%) having Internet access in 2014, up from 57% in 2006. The dramatic increase in internet usage and access can indicate the widespread of such a fashionable tool; however it is known that as well as being an effective

The impact of information technology has been tremendous within the public sector. Over the years, the growth and development of technology has caused the public sector to change. One of the most significant changes in technology has been the evolution of the information systems and how their development has reshaped the way the world uses technology. “It has been just over fifty years since the worlds first programmable computer became operational. It cost millions of dollars to build and processed an unprecedented 5,000 instructions per second. By 1971, Intel was able to pack 25 times that power into a single, two hundred-dollar chip. Today’s personal computers process

In 2007, the strategic plan named “People’s First- A new direction of ICT in NSW” was developed by the Government Chief Information Office and NSW Government CIO Executive Council. The Plan included the Government’s priorities for the annual $1 Billion expenditure. However, given the rapid development of information technology in recent times, this was a fairly late time to release a crucial document. The strategic plan succeeds in replacing a variety of inconsistent strategies within departments and agencies in the NSW Government with an aim of creating a co-ordinated government-wide approach to expenditure, allocation of resources and planning. It also redirects the spending away from infrastructure such as emails, financial and payroll systems and promotes a more modern approach.