Client Information System Essay

According to an article “Technology’s Effect on Hotels and Restaurants: Building a Strategic Competitive Advantage”, Kountromanis who is the author highlighted that internet is being used by majority of the world’s population therefore information posted on the web regarding the business service provided by an organization is significant. Not only that, any organization can gain competitive advantage by structuring into a customer-centered focus organization allowing the companies to know their own strengths and make further improvement to their weaknesses. In addition, companies will be able to extract information regarding customers with the help of network sites such as LinkedIn, Facebook, Twitter, Instagram and Snapchat.

Homestyle Hotels Inc is a result of merger of Lifestyle Resorts and Home Away Hotels. Each individual hotel operates in silos with no standardized process to capture client information. Initially, Ben Garrett (the IT director)’s mandate was to ‘consolidate the firm’s IT’, however with the said objective having been achieved, the higher management now wanted a more cohesive picture to enable better analysis and present a consistent picture to the outside world. The roadblocks to the integration are one too many- two different hotels, two different ways of working, vast geographical expanse. The question now was, of the two vendors who had come to present their software applications, which application would most suit the

We want to impress our guests with seamless service. At all time's you should be working to anticipate your guests needs in an almost invisible manner. Think about what you like to see when you go out to dinner. Making sure drinks are filled before they becoming empty, replacing napkins when guest temporarily get up from the table. Watching your customers from afar to make sure there are no problems and then being there when you see a problem. Make good suggestions to your guests but don't be overly pushy or annoying. Make then want to come back to see you again. Relax and let things flow as naturally as possible.

The product overview is designed to give an overview of the proposed design with the innovation and solution to meet the given scenario requirements. The section will highlight the demographics for the proposed product while explaining the appeal of the product and why it would attract customers. The section will include an estimated size of the market along with the marketability of the

Whether a passenger wants to savor breakfast, grab a quick between-meal snack or just satisfy a late night craving, guests can feast of fresh, made-to-order dishes from a large selection of menu items from the comfort of their room 24 hours a day. Customers that want to slowly engage the day have the option to fill out a Room Service Request Card and leave it outside their door the night prior or they can call room service directly in the morning to order a continental breakfast. With exception of the morning hours when breakfast is served, lunch and dinner options are available all day and night and may include:

Client-centeredness model is a high quality healthcare approach used in health and social services, which is completely contrast to the traditional medial model. It allows patients to be involved in developing, planning and monitoring care to ensure the treatment meets their needs (Epstein & Street, 2011). According to World Health Organization (WHO), globally there are more than 400 million people suffering from essential healthcare (2016). Thus, it is important to adopt client-centeredness model in order to widen the healthcare system and which all people will have access to quality health services that are coordinated with their needs, valuing their preferences and of acceptable quality.

Marriott International, Inc. is one of the world's leading lodging and contract services companies. The company has its roots in the restaurant industry, beginning with a chain of 'Hot Shoppes' begun by J. Willard (Bill) and Alice S. Marriott in 1927. In 1957, "another business segment made its debut when Marriott's first hotel, the Twin Bridges Marriott Motor Hotel, opened in Arlington, Virginia" (History of Marriott International, 2012, Funding Universe). After its restructuring during the 1980s, "Marriott's three core businesses became lodging; food and services management; and food, beverage, and merchandise operations at airports and on turnpikes" (History of Marriott International, 2012, Funding Universe). Today, Marriott is heavily diversified within the hospitality industry: "Marriott International has two operating groups: Marriott Lodging, which generates about 60 percent of company revenue, and the Marriott Service Group, its contract services operation" which operates contract services such as food and facilities management and senior living facilities (History of Marriott International, 2012, Funding Universe).

WFM does not tend to do much external communication in outreach to new consumer, they typically tend to focus on their culture and outreach to their current consumer and hope it extends through word of mouth. The few communications I see are the circulars that a customer can pick up at the customer service booth or upon entry of the store; I have never seen or heard of WFM using direct mailing. Recently WFM released an updated app that gives customers access to electronic coupons since they do not mail circulars. Occasionally a commercial for WFM would come on the television, however this is a recent activity which I believe should do with their decline in profits and a way to better their brand integrity after the lawsuit. However, WFM

Hilton Hotels, one of the biggest worldwide corporations in the hospitality industry, adopted a Customer Really Matter (CRM) strategy to manage its diverse segments of hotels and to improve customer experience. The cornerstone of the CRM, the custom-built OnQ information system, built profiles of the guests, which could be used by the front desk employees and the reservations center to better serve the customers. The OnQ system did improved efficiency of call center operations, but the way of using it also reduced the flexibility of the customer service in the hotels. It could benefit or harm the service-profit chain depending on the specific situation. A few recommendations were made at the end of the case study to improve the system. In general, Hilton should implement big data analytics and give more control to the customers.

The most important thing to having a successful business is to have the most up to date information. If you have all the information at your fingertips it can help you to make the best possible decisions. What kind of information is available and how do we sort through it and use this information? In the hospitality industry the amount of information received everyday is overwhelming, and it isn’t possible for staff to be able to sort through it and organize it properly. In the hospitality industry the information technologies are the tools that the staff uses to sort and manage the information and the balanced score card is just one

The Hospitality Industry is an industry that relies greatly on the Experience Economy. Today, receiving the product is no longer satisfactory to customers, and they need more than just the product, and that is where the Experience Economy comes into play. In this paper, the Experience Economy will be discussed and described. The discussion includes facts such as the introduction of the Experience Economy by Pine and Gilmore. In addition, an analysis on the impact that the Experience Economy has had on the Hospitality Industry will addressed, incorporating key concepts such as modern management, soft skills, and emotional experience.

What is a transaction processing system (TPS) and what can it do for the hotel?

the bottom-line of the clients. They provides services and solutions to a wide spectrum of clients

Service innovation has exploded in the last decade for the global hospitality industry where innovation in designs, themes, concepts and services have brought a whole new challenge to the industry, fuelled by the emerging consumer market. Trends and consumer patterns evolve at such an alarming speed that certain establishments are required to be innovative just to stay in business and maintain market positions.

The study focuses only on the hotel reservation system area, both the server and the client. For the server, it tries to eliminate booking complexities through the use of an internet in doing a reservation request, since