Effective communication between the physician and patient must include communicating in a clear simple manner, communicating with family members, communicating the plan of care, communicating results of tests and procedures performed and communicating findings, good or bad, in a manner appropriate for the situation.
Sources:
Arthur D. Fisk, et al. "What factors lead to healthcare miscommunications with older patients?" Journal of Communication in Healthcare 2.2 (2009): 103-118. Health Business Elite. EBSCO. Web. 16 Mar. 2011. This article discusses the overall impact of effective communication on the health of the elderly population. It brings out the fact that various factors influence a patients understanding and should set
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In order to build and maintain a trusting relationship with a patient, physicians must share both good and bad news. It is important for patients and their families to know what they are dealing with. This will also help with those living in denial of what is truly going on with the patient.
Chen, Pauline W. "A Tool to Strengthen the Doctor-Patient Relationship." Hastings Center Report. 15-17. Hastings Center, 2009. Health Business Elite. EBSCO. Web. 23 Mar. 2011. This article talks about comparative effectiveness research, which is part of the American Recovery and Reinvestment Act passed in Congress this year (15). The article talks about how important it is for patients to be a part of their care plan. The article shares examples of doctors who have told patients of procedures or medications that could potentially extend their life but not explain the quality of that life. A physician’s decision may not be favorable and leaves him or her not knowing when to do something as opposed to doing nothing. Patients in the hospital can receive life threatening news but do not want to hear there are no other options. The physician may want to try something that will give a patient a few more days although there is only a 5% chance of extending life and a 40% chance of causing more harm, they chose to perform the procedure. This article is relevant because it talks about a new government
Communication in the healthcare field may be a little different for some people. Healthcare requires the communication to have a purpose, and that purpose is revolved around a person’s needs. A patient with good staff communication during
To have quality of care within the health care system, effective communication is needed. Barriers arise when effective communication is not meet, patients with limited English proficiency are at risk for misdiagnosis, poor treatment decisions, trust between provider and patient is not there, and patients to not adhere to treatment plans and follow up if they do not understand what they need to do (Regenstein, Mead, Muessig, & Huang, 2009).
Good communication between physician and patient is vital for a patient to make an informed choice regarding their care.
Cultivate effective communication for use with patients, providers, family members, and other referral and support systems.
“Extensive research has shown that no matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help” (Asnani, MR. 2009). Effective communication plays a big role in healthcare and contributes to the quality of patient care and teamwork.
The majority of people rely on healthcare professionals to support their well-being and their health. With over one billion visits to the physician's office annually in the U.S. alone, patient to health care professional interaction is common and important in having the highest quality of health possible. The Institute for Healthcare Communication states that “ Extensive research has shown that no matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help.” A strong relationship between health care provider and patient is essential to achieve the best possible health care.
We want to provide the best information and be honest to the patient and voice our concerns about an illness, but at the same time need to help them understand what is going on. A patient need to know everything that’s going on with them and the effects it will have on their life and their family, but at the same time we don’t want to overwhelm them with too much information. Communication is the key to helping the patient cope with the news, and helping them understand better. Be positive and make sure you get them to ask questions and voice any concerns that they may have. You want your patient to be confident in your abilities as a healthcare provider to help them along their journey, and trust that you are doing everything in the best interest of them.
Susan Goold an MD and Mack Lipkin also an MD both state that this way of communication is the “keystone of care.” They both believe the crucial component between the patient and doctor is for the patient to trust their doctor to disclose private information. You can show trust through communication by assuring and communicating to the patient that their information is confidential. The relationship therefore honestly determines the quality and extensiveness of information obtained and understood by each the doctor and patient. This communication is a two-way transaction that is needed to be understood in both ways and situations.
I believe the biggest problem facing doctor-patient communication in acute visit scenarios has to do with the overall doctor’s performance. Personally, I feel during a doctor visit, the doctor needs to respect the patient, explain in a calm and understandable matter what needs to be done, and to listen to everything the patient has to say. I strongly believe that it is the doctor’s responsibility to cater to the needs of their patient. Furthermore, I think it’s very important for the doctor to address every single concern of patient and if the doctor cannot do this, this will make the patient not able to trust the doctor and to feel uncomfortable. If that happens, the patient is going to no longer want that doctor as their own and will seek
"Good communication skills have been linked to higher patient satisfaction, greater patient adherence to treatment, better patient health outcomes, fewer physician malpractice claims, reduced patient anxiety, increased recall and improved understanding." (Kissane, 2012) Numerous medical programs have executed basic communication skills curriculum. The five key communication skills encompass listening effectively, eliciting information using effective questioning skills, providing information using effective explanatory skills, counseling and educating patients, and making informed decisions based on patient information and preference. "The Accreditation Council for Graduate Medical Education recommends that physicians become competent with these five elements." (Travaline,
'Communication and continuity of care among physicians and other healthcare professionals involved in the patient’s care. '
In Saving The Doctor- Patient Relationship podcast I learned that Health care has changed tremendously throughout the years. It used to be that the doctor listened to the patients’ needs and how they feel. Now and days, it’s a miracle to have your doctor listen to you without cutting your short because they are running out of time
In the past, there was a lack of communication between the patient and physician. The importance of the patient-physician communication was at a low due to a lack of patient-physician relationship. Now, there is a better understanding as to taking certain steps to patient-physician satisfaction. It is extremely important and effective to require communication between patient and the physician. The patient and physician need to develop a partnership. The patient needs to be fully educated about his or her condition and the different performances to address the problem. This process will give the patient an active role in the decision-making process. A patient must feel at all times that they are treated with respect. Learning
This understanding gap between doctor and patient is a serious literacy issue in the medical field.
•The modern focus on disease and the time and other pressures many physicians are under means that sometimes the patient can feel like they are on a treatment treadmill and not being listened to.