Instructor Slides

5415 Words Feb 24th, 2015 22 Pages
Instructor Slides for Quality in Practice and Case Discussion
Questions

THE MANAGEMENT AND CONTROL OF QUALITY, 5e, © 2002 South-Western/Thomson LearningTM

1

Chapter 1
Introduction to Quality

THE MANAGEMENT AND CONTROL OF QUALITY, 5e, © 2002 South-Western/Thomson LearningTM

2

The Xerox Transformation
1. What aspects of Xerox’s management practices would support the results they obtained? How do these practices lead to accomplishing the three Leadership
Through Quality objectives?
2. Discuss the meaning of Quality is a race without a finish line. What is its significance to Xerox, or to any organization? THE MANAGEMENT AND CONTROL OF QUALITY, 5e, © 2002 South-Western/Thomson LearningTM

3

Building Trust through Quality at Gerber
1.
…show more content…
Discuss specific themes in the
Deming philosophy that are evident in statements made in Ford’s annual reports. 2. Which definition of quality is used inn the 1985 Annual Report?
THE MANAGEMENT AND CONTROL OF QUALITY, 5e, © 2002 South-Western/Thomson LearningTM

16

Ford Becomes a Deming Company
3. Review recent Ford annual reports and summarize their quality efforts.
What changes, if any, are evident, either in their view of quality or approaches to achieve it?

THE MANAGEMENT AND CONTROL OF QUALITY, 5e, © 2002 South-Western/Thomson LearningTM

17

Florida Power and Light




What makes FPL unique in the types of quality problems it encounters? How is its product similar and different from oil being processed in a refinery? From water being delivered by a city water department? How did FPL use policy deployment to improve quality?

THE MANAGEMENT AND CONTROL OF QUALITY, 5e, © 2002 South-Western/Thomson LearningTM

18

Florida Power and Light
3. What was the role of QIP teams at FPL in developing quality, which enabled them to win the Deming Prize?
4. What lessons did FPL learn after winning the Deming Prize? What can other companies learn about implementing quality from FPL’s example?

THE MANAGEMENT AND CONTROL OF QUALITY, 5e, © 2002 South-Western/Thomson LearningTM

19

The Reservation Clerk
1. What is Mary’s job? What might
Deming say

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