Case Summary:
This week’s case discusses gratifying millions and millions of consumers worldwide along with the customer service adversities comprised meanwhile as annual profits surpass $40 billion along with business operations amounting to 900 billion. The American Express Company is an American multinational financial services. The corporation is headquartered within the Three World Financial Center in New York City.
The company employs over 65,000 nationwide. For 167 years, American Express has managed to remain operational. Although, the firm become famous for its business with credit cards in the 1950’s. Throughout its years, the company have broaden its amenities not only to business personnel, but to include small businesses partners and corporate employees. American Express works diligently creating new avenues to reach consumers. Lately, the company has increased their social media noise surrounding Facebook, Instagram, Snapchat, and Twitter. Lastly, the corporation’s advertising produces many promotional opportunities as other competitors are competing for consumers to become their cardholders daily.
Key Marketing Issues Intangibility – This simple attribute sates that a service is nor physical and cannot be observed by any of the physical senses. The problems Intangibility potentially causes are as followed: The inability to protect the business through patents, the impossibility of the store, pricing complications, and the incompetence to exhibit
MasterCard Incorporated is one of the world’s premier credit card processing and money transfer companies in the world. It is the second major payment company in the United States. They focus on making payment transactions safer and beneficial to the society while delivering value through their innovation and execution. MasterCard has three main competitors, Visa at the very top, American Express, and Discover. Visa Inc. has the largest market share of 13.7 percent in the United States with revenue of $12,702 million in 2014. In the same financial year, MasterCard Inc. has recorded total revenue of only $9,473 million and 7.3 percent of total market shares. MasterCard’s SWOT analysis revealed its strength of being the world’s second
Credit cards in circulation have been growing at a 35% rate which represents a good opportunity for Alpen
In recent news, Bank of America publically announced its plan to make changes to debit card customer accounts in 2012 (Chang, 2011, NBC San Diego). To date, Bank of America has a “fee-free” policy on these types of accounts however; new regulations on debit card accounts are a hindrance to the Bank’s ability to maximize return on investments. As a result the bank is considering implementing a surcharge on checking accounts. However, the bank must determine if this will affect the attitudes and behaviors of customers. To achieve this, Bank of America must conduct business research.
American Express Company (NYSE: AXP), sometimes known as AmEx, is a diversified global financial services company headquartered in New York City. Founded in 1850, it is one of the 30 components of the Dow Jones Industrial Average. The company is best known for its credit card, charge card, and traveler's cheque businesses. Amex cards account for approximately 24% of the total dollar volume of credit card transactions in the US, the highest of any card issuer. [1]
On a periodic basis, the Federal reserve releases key statistics related to credit card debt in America. With almost 2,000,000,000 credit cards in use while in the hands of almost 200,000,000 individual credit card holders, there is no denying the popularity of these little pieces of plastic. Through May of 2015, Americans were responsible for $901 billion in credit
Chase, like other banks, has sought to increase the methods of payment processing available to the general public and business clients. These products include debit cards, prepaid cards, smart cards, and credit cards. However, with convenience of easy credit, there is also increased risk that consumers will mismanage their financial resources and accumulate excessive debt. Banks make money from card products through interest payments and fees charged to consumers and transaction fees to companies that accept the credit- debit - cards. This helps in making
JPMorgan Chase & Co. is one of the world’s oldest, biggest and well-known financial institutions. With over 200 years of history, it has a significant and lengthy story to tell. Since their founding in New York in 1799, they have grown and succeeded by listening to their customers and also meeting their needs (“The History of JPMorgan Chase & Co.,” 2008). As a global financial services company with operations in over 50 countries, JPMorgan Chase & Co. combines two of the world’s foremost financial brands: Chase and J.P.Morgan. The firm is a leader in financial services for consumers, investment banking, commercial banking and small business, processing financial transactions, private equity, and asset management. (“The History of JPMorgan Chase
23. Which of the following is NOT one of the key questions which must be asked when making marketing
American Express is an American multinational financial services corporation that was founded in Buffalo, New York by by Henry Wells, William G. Fargo and John Warren Butterfield on March 28, 1850. The company is headquartered in Manhattan's Three World Financial Center in New York City, United States. American Express Co. is a global payments and travel company. American Express Co., offers products and services, including charge and credit payment card products and travel-related services to consumers and businesses around the world. Most people know American Express as just a bank, but it is much more than that. Based on American Express’s history, I decided to research this company and find out more about their mission, current strategic
Discover is one of the largest financial institution in the United States. Discover is known for their credit card, student loans and their home loans. Discover has introduced the first cash rewards credit card in 1986 during the super bowl game, they committed to meeting card members needs with the best quality customer service possible. Discover builds it company by listening to consumers and developing products and programs that help them get the most for their money. Beyond credit cards, banking and payments businesses offer rewarding products backed by that same commitment to high quality service that we have had from the start. I am currently new to this company and work was an account manager, for the new credit card Discover IT. I
In general, intangible assets are assets that are not physical in nature. Corporate intellectual property (items such as patents, trademarks, copyrights, business methodologies), goodwill and brand recognition are all common intangible assets in today's marketplace.
In today’s economy, cash or a credit card is needed to meet the basic human needs. It is an apparent fact that we need cash or credit cards to purchase items such as food, clothing, and to buy gas. Also, when you are out shopping and discover that you have used all the cash in your possession, it is then that you realize that the advantage of having a credit card. Furthermore, with cash, you are restricted to the amount in your wallet or purse; however, a credit card allows you to pay for your purchase at a later date. Both cash and credit cards can be useful when you manage them wisely. While cash and credit cards are similar in that they both are readily accessible, used for goods and services at the time of purchase, they are dissimilar because of theft, high- interest rates, identity theft.
American Express, also know as AMEX, is a global financial services company headquartered in New York City and founded in 1850. With 54,000 employees and a revenue of over 35 billion dollars American Express stands tall on the New York Stock Exchange (Sec.gov). American Express is best known for it’s credit cards, which make up about twenty-five percent of total dollar volume in credit card transactions in The United States of America (Reviews.greatplacetowork.com). American Express’ goal is to maintain a leading and almost elite reputation with as many qualified card holders as possible. American Express does this by concentrating on the customer’s experience and branding that experience. American Express’ key components in maintaining and further exceling into this goal includes focusing on their human recourses, social responsibility, and marketing techniques.
American Express has plans to establish some more companies in other parts of the world which compares with the recommendations offered for the next three years, since it is recommended that the organization should establish other branches in different areas with an aim of attracting a large market share. The recommendation of advertising also compare with that of American Express since they have a plan to identify online services to attract many customers. American Express also considers partnership with other organizations which will
The American Express is currently headquartered in the building called three world financial centres, in New York, United Stated of