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Intangibility Case Analysis Of The American Express Company

Decent Essays

Case Summary:

This week’s case discusses gratifying millions and millions of consumers worldwide along with the customer service adversities comprised meanwhile as annual profits surpass $40 billion along with business operations amounting to 900 billion. The American Express Company is an American multinational financial services. The corporation is headquartered within the Three World Financial Center in New York City.
The company employs over 65,000 nationwide. For 167 years, American Express has managed to remain operational. Although, the firm become famous for its business with credit cards in the 1950’s. Throughout its years, the company have broaden its amenities not only to business personnel, but to include small businesses partners and corporate employees. American Express works diligently creating new avenues to reach consumers. Lately, the company has increased their social media noise surrounding Facebook, Instagram, Snapchat, and Twitter. Lastly, the corporation’s advertising produces many promotional opportunities as other competitors are competing for consumers to become their cardholders daily.

Key Marketing Issues Intangibility – This simple attribute sates that a service is nor physical and cannot be observed by any of the physical senses. The problems Intangibility potentially causes are as followed: The inability to protect the business through patents, the impossibility of the store, pricing complications, and the incompetence to exhibit

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