Essay about Integrated Case Study: Bandon Group, Inc.

1388 WordsJan 16, 20136 Pages
Integrated Case Study: Bandon Group, Inc. William A. Lee CIS 511: Enterprise Resource Planning Dr. Stephen Huber October 17, 2012 1 - Purpose and Scope of the Study The Bandon Group intends to have an information system study conducted to determine how they can best use Information Technology (IT) to meet the overall mission, goals and objectives of the organization over the next 3-5 years. The purpose of a Management Information System is to collect, store and process business information and to deliver it to decision makers in a format they can use. Information systems have gone through many changes. Experts currently refer to the current era as the “Customer-Focused Era” of modern computing (Petter & Mclean, 2012).…show more content…
Finally, the group invested heavily in 1994 in Office Machines Dealership (OMD) a commercial systems designed to support the administrative information system at Bandon Group. This system is dated and a solution is required to overcome the current limitations of the system and allow for the seamless flow of information in and out of the system. The leaders and managers at Bandon Group have articulated a clear business direction for the organization. The consulting group must put into place clear solutions to address the growing problems. 3 - Identify Key Information Needs and Measures Information needs should be the driving force behind information systems. An information need is a business’s requirement to capture a specific piece of information or set of information points to meet a business necessity. The ability to manage information plays a critical role in developing a firm’s capabilities in customer relationship management, process management and performance management (Mithas, 2011). The Bandon Group has identified several specific sets of information needs. First they must have the ability to analyze existing customer accounts for profitability. The have a need to understand which account they are making money off of and which account represent high volume profits. Second, they must have an effective sales prospecting system. The ability to measure the

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