Intel Uses Total Quality Management

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Intel, also known as Integrated Electronics, is a company that manufactures and sells various types of electronic equipment and hardware. It was founded by Gordon Moore and Robert Noyce in 1968 and has since grown to be a commonly used consumer brand. Intel must ensure that its products are consistently well-made, especially when its products affect the consumer’s experience with the technology he or she is using. Because Intel must implement quality in a wide variety of products, the best practice for the company is to have a physical separation between its departments and to focus on the quality of each individual aspect of its product creation; this will allow each department to specialize in their work functions and allow the company to separate each task effectively. Intel uses total quality management (TQM) to enhance the quality of its products, particularly its microprocessors. TQM is a “customer oriented philosophy which is centered on quality to result in customer delight” (Mystica, Bai 10). The overall goal of TQM is to focus on the following three pillars: continuous improvement, involvement of everyone, and achievement of customer satisfaction. The third pillar, achievement of customer satisfaction, has allowed Intel to fully implement TQM. It has helped to improve the communities around it “by transferring its knowledge of the total quality concept to local schools and helping them to apply those principles” (Anfuso). Because of Intel’s quality management

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