Intercultural Communication

2221 Words Aug 13th, 2010 9 Pages
Intercultural Communication

Intercultural communication is now a common experience as a result of globalisation. It is extremely important to understanding how culture impacts on employee relationships and communication as it can affect the success of multinational and culturally diverse businesses. Hofstede (1984) defines culture as “the mental programming of the mind which distinguishes the members of one human group from another”. Intercultural communication refers to the communication between people from different cultures. According to Samovar and Porter (1991), intercultural communication occurs whenever a message is produced by a member of one culture to a member of another culture, the message must be understood. Because of
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According to the theory, countries with an individualistic have various implications in organisations. This leads to decision making problem between the members of the team. Members from Australia tend to like to work as individuals rather than as members of the groups, which can be a problem as this project requires to work as a group. Members might not be committee to group, not sharing ideas with other members, individual achievement is emphasised and therefore are less likely to sacrifice personal rights for group benefit. (Triandis 1994, p.170) Members from Japan have a collectivist approach. Members tend to put effort to group and emphasise responsibilities to the group. Another issue that might influences communication between members of the team is the differences of how the two cultures express their views. According to Triandis (1994, p172), individualists express different views openly whereas collectivists don’t express views openly as people value more about harmony and personal relationship. For example, if an Australia member doesn’t agree on a decision made by the group, the member would speak up where as Japan member wouldn’t speak up when they disagree as they value more the relationship with other people in the team. This might affect the decision making in the team as Australia members would think that every one were happy with the decisions.

Uncertainty avoidance is another Hofstede’s
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