Intercultural Conflict Management Style ( Chen And Starosta, 1997-8 )

The intercultural challenges I am currently facing is my CQ knowledge. I am having challenges because I cannot find common ground when working with a variety of cultures. For example, I work as a customer service representative in a call center and I’m around a variety of cultures. I find it very hard to understand everyone’s triggers, their dislikes, and likes, and why they behave or act a certain way with different situations. I try to ask questions to grasp an understanding of their behaviors, and still find it quite challenging to reach common ground. I try to be very open-minded, however, it always causes me to become frustrated.

Different social, professional and cultural contexts may affect relationships and the way people communicate due to of a lack of understanding or knowledge of one another’s background and culture. This could be through their race, religion, ethnicity or where they come from. Each one of these can have similar or very different ways to communicate. For example

The culture in which we were raised in has a big impact on who we are and how we behave. Our culture effects things such as how we dress, the way we interact with others, and our manners such as what we may or may not find funny or what we may find offensive or weird. In the Ethan Watters Article “Being WEIRD: How Culture Shapes the Mind” we see examples of how being raised in different cultures affects our decisions and the way we perceive things. For example, in the ultimatum game (which is played by giving the first player $100 dollars, he can then offer player 2 any amount of the $100 but if the second player rejects the money they both end up with nothing) we can see how differently Machiguengans and Americans were likely to play. We

All communication is cultural. It draws on ways we have learned to speak and give nonverbal messages. We do not always communicate the same way from day to day, since factors like individual personality, mood, and the context of the situation interact with the variety of cultural influences we have internalized that influence our choices. Communication is interactive, so an important influence on its effectiveness is our relationship with others. Do they hear and understand what we are trying to say? Are they listening well? Are we listening well in response? Do their responses show that they understand the words and the meanings behind the words we have chosen? Is the mood positive and receptive? Is there trust between them and us? Are there differences that relate to ineffective communication, divergent goals or interests, or fundamentally different ways of seeing the world? The answers to these questions will give us some clues about the effectiveness of our communication and the ease with which we may be able to move through conflict. The challenge is that even with all the good will in the world, miscommunication is likely to happen, especially when there are significant cultural differences between communicators. Miscommunication may lead to conflict, or aggravate conflict that already exists, or in the sad of case of girl developing epilepsy and both her parent’s Hmong culturally clashing with her Western medicine

Language is a communication method that makes everything easy to communicate with others. The language barrier is the biggest challenge and hurdle of most people whom their English is a second language. Growing up in a family with parents that only speak another language could be viewed very similarly to a double-edged sword. This challenge with society forces people to learn the English language. Although there a lot of difficulties with the second language, eventually the transition between both languages would become easier by time and more practice. Starting to be able to comprehend the English language is the best way overcomes this barrier. Although these challenges were not easy to overcome, persistence, dedication and hard work would facilitate everything. Despite the fact that language is considered the biggest barrier, culture comes as a second harder barrier in means of communication. Effective communication with people of different cultures is especially challenging. Culture on the other hand, provides people with ways of thinking, seeing and hearing and, then understands the things around. Thus, the same word can mean different things to people from different cultures, even when they talk the same language. Stella Ting-Toomey describes how culture involves with cultural understanding where ach culture has its own rules about proper behavior which affect verbal and nonverbal communication. How close the people stand to each

According to behavioral theories of communication and decision-making the rational solution to a problem is not always the best answer. Therefore, when diversity creates controversy, which inhibits the development of an organization, the organization is forced to adopt other useful tactics that would result in positive outcomes. This document will focus on several aspects of cross-cultural conflicts; A)

This research did not only use the preferences of superiors employed in multicultural environments, when analyzing, but explored the role of each individual’s culture in defining a possible resolution. “If managers insist on their cultural preferences as the way to resolve disagreements, more disagreements will emerge because of misunderstood processes for resolving disagreements. The results of this study suggest that effective conflict resolution may need to begin with the recognition of different cultural preferences for resolution strategies. Only then can further attempts at resolution proceed effectively. In other words, focus on the "where" before jumping into the "how."”(Adams, p.110)

This same occurrence can happen between male and female management personnel that can’t seem to see eye to eye and have issues that lead to conflict. According to (Conflict Management Modes and Leadership Styles) “most individual characteristics have an impact on the instruments analyzed, for example: younger managers are more task-oriented, while older managers are typically relationship- oriented and avoid conflicts, women are more collaborative and avoid conflicts less and men tend to use the accommodating mode more than women. “Rather surprisingly, according to our survey, women appear to be more

The purpose of the conflict management is to allow an individual to identify preferred conflict styles according to conflict management style assessment. In the conflict Management Assessment, the collaborating style is the most aligned to my management style. According to conflict management, collaborating styles are solved in an ideal result and is provided for all involved. Usually both sides get what they want and negative feelings are reduced. Generally, the pros of this management style create mutual trust, maintains positive relationship and builds commitments. The cons are that it is time consuming and energy consuming.

Many of us individuals face conflicts almost everyday in our lives. People of all culture have challenging in their lives that they come across a certain incident and get confused in what decision to be made. These conflicts could be a conflict between oneself and another person, an inner-conflict, a conflict between oneself and nature, one and society, or oneself and God. There are positive and negative intercultural conflicts that occurs every day. An example of a positive conflict could be two different cultures compliment one another on the way they dress or how good their food is in the way they prepare it in their culture, or just communicating and respecting one another with the issue that needs to be addressed openly. A negative conflict is when someone has a lack of communication and unwilling to compromise. According to lecture 6, “intercultural conflict occurs when differences in goals, expectations, and values stem from broader cultural differences” (COM-263 Lecture 6, 2017). This paper will describe an incident that happened in France with a Muslim women on how the conflict arose, the best way to handle the conflict, and one recommendation that comes from a Christian Worldview.

Humans have been communicating since four million years. On the other hand, the birth of culture is estimated to have taken place about 35,000 years ago. Today, both culture and communication have evolved considerably and have become interdependent of one another, to the point that communication is considered to be a product of culture. Thus, our own culture has a deep impact on our thoughts and behaviors. Since each culture has its distinct aspects, intercultural communication can be the cause of conflict and disorder. There are three main issues which are at the root of the problem of intercultural miscommunication : language as a barrier, cultural diversity and ethnocentrism. I will analyze

When dealing with an intercultural conflict, it is important to keep in mind the cultural differences that keep either side from approaching the situation in the same manner. This paper will illustrate a conflict between a Vietnamese teacher and an American teacher. It will then explain the way that the Vietnamese culture views conflict. Followed by the way an American would view conflict. Finally, it will explain how both sides could proceed when dealing with another intercultural conflict. This example of conflict appears to be very simple but given that the Vietnamese culture is a collectivist culture; it can be very complicated.

In the world of communication, there are many theories which describe different ways people communicate. According to Doctor Thomas Hanitzsch, an associate professor of communication at the University of Munich in Germany, “Communication Theory is an international forum publishing high quality, original research into the theoretical development of communication from across a wide array of disciplines” (“Communication Theory”). A specific communication theory that will be highlighted is the Face-Negotiation theory developed by Stella Ting-Toomey. Simply stated, Dr. Ting-Toomey suggests that conflict is a consequence of identity management on an individual and cultural level, and occurs when an individual or group’s face is threatened.

What are the seven cultural variables in the communication process? Explain 1)Attitudes, 2) Social organization, 3) Thought patterns, 4) Roles, 5), Language, 6) Nonverbal communication, 7) time.

Effective cross-cultural management has to be grounded in a detailed knowledge of individual cultures. Discuss using examples from two multinational companies.