International Standard Organisation And International Standards

The quality standards for an organisation set down the ‘rules’ around the products and services the business provides, the suppliers and services they use, how staff are recruited and trained and how customer service is dealt with.

ISO 9001:2008 sets the requirements on the quality procedures and their content in sections 4.2.3, 4.2.4, 8.2.2, 8.3, 8.5.2, and 8.5.3.

ISO 9001 is built upon 8 fundamental principles of Quality Management which include a few of its many requirements.

Quality Management System Development and Implementation, where we identify necessary procedures based on client- and product-specific needs and develop and deploy customized standard operating procedures (SOPs)

A quality management system represents a specific implementation of quality concepts, standards, methods, and tools, and is unique to an organization.

(International Organization for Standardization) ISO 9000, Quality Management Systems is a series of standards which outline how an organization may create and sustain an effective quality assurance system. The standards offer direction to organizations that want to ensure their services and products consistently meet customer

Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).

Management standards address the needs of organizations in training, quality auditing and quality-management systems. The ISO 9000 Series, for example, is a set of international standards for quality management and quality assurance. The standards were developed to help companies effectively document the elements they need to maintain an efficient quality system. They are not specific to

19.   Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE

Quality management is an integrative management philosophy aimed at the continuous improvement of performance of processes, products and services to achieve and exceed customer needs and expectations. It is a way of managing the whole business process to ensure complete customer satisfaction at every stage, internally and externally’. It transforms an organizational status to a world-class level and helps organizations achieve excellence. It has evolved as a management paradigm to improve organizational effectiveness competitiveness and

The standard was introduced by the International Organization for Standardization in 1987 (Mangula, 2013). ISO 9001 foundation was developed based on the eight quality management principles which include customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutual beneficial supplier relationship (Cianfrani, Tsiakals, & West, 2009). ISO 9001 standard went through a series of modification and revisions in 1994, 2000 & lastly updated in 2008 (Al-Refaie, Ghnaimat, & Li, 2012). The purpose of ISO 9001 is to outline the requirements for quality management systems intended to allow firms to continuously provide quality goods or services. This standard requires the eight requirement clauses to be documented and employees needs to follow the documented procedures on a consistent basis (Mangula,

The Company has developed a Quality Management System (QMS) in order to achieve these objectives. The system defines the Company’s technical and administrative policies and procedures. The Company will implement the QMS through training of new Associates, regular refresher training and internal audits. The Company will continue to improve the Quality Management System over time. This will be done by annual review process and regular revisions as improvements and/or corrections are identified.

First, it is essential to decompose the concept “Total Quality Management” to clearly understand its goal: “Total” goes for the fact that quality involves everyone and all activities in the company, “Quality” means conformance to Requirements “ Meeting Customer Requirements” and “Management” because Quality can and must be managed. 2 The TQM model is based on the hypothesis that a company’s survival is only possible if a competitive level is achieved and maintained for each of the so called «6 dimensions of quality»: • • • • • • Product & service quality On-time delivery Fair price Employees satisfaction Product & process safety Environment conservation.

The company is a firm believer of quality in every step and maintains it in every facet of the organization. A quality management system has been designed and implemented by the company to ensure a consistent level of standards at all times. It also works continuously on technological and process innovations in order to improve them.

Introduction In order to stay competitive, businesses have to be the best at what they do. Company 's must be efficient and presise in all aspects of the job. (Metcalfe 1). ISO 9000 is made up of management 's responsibility, the producers involved in the Quality Management System, the contract review, the design control, document and data control, purchasing, process control, inspection and testing, control of non-conforming product, corrective action, handling, storage, packaging and delivery, internal quality audits, training, servicing and statistical techniques (Prasanna 1). Quality control and quality assurance is very important there are certain requirements that take time and money to be met but in the end there are benefits. Types