Internet Banking

Due to technological innovations and competition among banks customers have a wider choice of banking products and services through electronic distribution channel referred to as E-Banking. E-Banking has a global acceptance due to the convenience it is providing, many of the services can be availed at the click of a mouse. Innovations in banking processes have reduced possibilities of human error. Banking has become more customers friendly and flexible.Every coin has two sides so does E-Banking with its various advantages has disadvantages too. The study is an investigation on the advantages, security problem of E-Banking and perception of customer towards E-Banking.

Convenience way of operating banking transactions: Online banking is a highly profitable channel for financial institutions. It provides customers convenience and elasticity and can be provided at a lower cost than traditional branch banking (Williamson, 2006). The convenience of online banking is helping people gain greater control of their finances and contributing to changing patterns in cash withdrawal and day to day money management. (Beer, 2006)

As their name suggests, they only execute their operations online. Customers can only be in contact with their money over the internet since they do not have any physical branches. Because online-only banks require lower overhead costs, they have the capability to offer more free services and higher interest rates compared to a traditional bank. Online banking provides many customers the convenience of handling their business at any physical location as long as they have access to internet. This is possible because of the variety of services that online banks provide despite limiting interaction to only the internet. Some of their services include applying for loans online, transferring funds and paying bills online. While the convenience of being able to access banking through the internet is worthwhile, there are limits to it. For example, making large deposits to the bank is limited and can only be made through the mail, they don’t service cashier checks for transactions, and withdrawing money from the account is very inconvenient. Luckily, the role of the internet in financial transactions is becoming increasingly prominent so that spending money online is more accessible, but it is important to understand both the benefits as well as restraints of online banking. Nowadays, many large brick-and-mortar banks have caught on and provide some online services in attempts to

Since the 1980’s, online banking has made the lives of everyday people more convenient. With the new innovations and creations to computers, online banking has grown to become the most used form of banking in the US (5). From the first ATM to mobile banking technology has helped shape One of the first computerized innovations to online banking, the credit card, revolutionized how cash was money was used in society.

The use, acceptance, adoption and application of internet technology to businesses to boast their performances are not something new. Saffu et al., (2008), states that there has been a significant increase in the use and application of e-commerce in businesses in the past decade. E-commerce has benefits such as reduction in costs, increased business opportunities, reduced lead time and providing more personalized service to the customers (Turban et al., 2008). Internet banking or e-banking is one of the many tools of e-commerce adopted by the banking industry. Tools of information technology such as internet banking have significantly improved the quality of services offered by the banking

I am greatly honored to be here as Chairman of the Basel Committee on Banking Supervision. I’d like to begin by thanking the Swiss National Bank, Kurt Hauri and the Swiss Federal Banking Commission, and Andrew Crockett and the BIS for organizing and hosting this important conference. They’ve done a wonderful job, for which I know we’re all very grateful.

Since the evolution of e-banking, banking transaction has become very convenient or easy for customers to perform. However this technology has introduced a large set of risk. The breaches of security and disruption to the electronic banking system can damage the reputation of a bank. If a bank encounters a security breach, it can cause a customer to lose confidence in a banks electronic delivery channel. The Internet has grown exponentially. The Internet helps improve the communication between the bank and customers. The adoption of e-banking poses some challenges to the banking industry such as operational challenges which are fraud, processing errors, system disruptions, or other unanticipated events resulting in the institutions inability to deliver efficient services to their customers. There are several risk associated with the use of e-banking which includes systems failures, processing

The movement towards technology driven banking might marginalize the customers who do not have internet access or who are not technologically sound (Khalil, Ahmed & Khan).

The Online banking and financial services have revolutionised the consumer and corporate banking industry in the last few decades or so by giving customers the power to conduct their banking anytime, anywhere and without all kinds of paperwork and branch visits. This has been possible with the help of massive investments in information technology, systems and communication infrastructure linking the banking industry network with their universe of customers. This empowerment has also given the financial services industry a platform to create financial products with which to woo the marketplace to grow market share, revenue and profits at rates not seen

According to the Gallup poll baby boomers make up the largest share of banking customers in the U.S, and are more likely to be wealthy business owners. Gallup’s 2013 study shows most baby boomers use online services frequently. The speed and convenience of online banking has appealed to every generation. Although people can do efficient banking online, there are still required needs that need to be done in financial centers. Getting a home or business loan requires going into a bank and working with a platform associate. Applying for a mortgage or getting financial advice are important tasks done with face to face interaction at bank branches. People expect this and technology can never replace having a personal meeting with banker. Also some people don’t trust their personal information being available online. Data theft and hackers accessing your

Global internet access was over 100 million people in December 2005, presenting innovative advertises for internet-based services like internet banking. Since the new millennium, internet banking has knowledge of volatile expansion in various countries and has changed traditional banking practice. Introducing internet banking services, traditional financial organizations search for lesser operational outlay, develop consumer banking services, keep customers and enlarge share of client. Current proof propose that an internet-based consumer banking tactic might be efficient, among reports of more beneficial, faithful and devoted consumers compared among traditional banking customers. Therefore, recent banks currently look upon the internet channel similarly significant to traditional channels of branches, automated teller machines (ATM), telephone banking and call centres. In the innovative banking atmosphere, internet banking is gradually more handled as an operational action and a significant part of a multi-channel tactic.

On the other hand, banks also face some negative aspects to online banking. One disadvantage is that they lose the one on one interaction with their customers. If people no longer need to visit the bank to conduct their transactions, the banks lose that special connection that they once had with their customers and for some customers they value that personal connection. Additionally, from the banks perspective, they do not get the opportunity to develop personal relations with their customers. The more personable the banks are with their customers the more secure their customers’ accounts may be. The bank tellers will be more able to keep a better watch on their clients’ accounts and may be able to detect any abnormal account transactions

Nowadays, most people are familiar with new technology development of electronic banking systems. Its not only provide the basic services like fund transfer and bill payments, but also doing the advance including provide the loan and card application. Electronic banking can define as the use of electronic delivery channels for banking products and services. Electronic banking services generally offered in two ways either traditional bank that is combine traditional and electronic delivery channels or virtual bank that operate entirely through electronic banking channel without having a branch network. It makes the business operational more efficient, faster and easier

Electronic banking technologies greatly expanded in recent years. E- Banking service is based on the use of new technologies to provide various banking services directly to customers around the clock. Banks offer a wide range of these services

The case begins with Ana Peralta,(Director of the Internet Network at Bankinter) analyzing the success of Bankinter’s foray into e-banking through a progressive portalization strategy executed through E-collaborator. This approach was a great success for the Bank nearly doubling the number of new clients with lower costs involved. Riding on this positivity, their stock doubled within a month! There was no doubt that the success of the internet business was vital to the stocks as well as the growth and strategies of the financial services provider.