preview

Interpersonal Communication

Better Essays
Open Document

Chapter 19 Interpersonal Communication Objectives Importance of Interpersonal Communication Two-Person Communication Communication Climates Degree of Formality Interviews Small Group Communication Office Etiquette and Public Relations Summary Review Questions Discussion Questions Problems Readings OBJECTIVES After studying this chapter, you should be able to: 1. Define interpersonal communication. 2. Explain the role communication plays in establishing effective human relations. 3. Describe the life cycle of interpersonal relations. 4. …show more content…

When you begin a new job, you try to make a good first impression and gradually learn what behavior is considered appropriate for you on the job. After you have worked in that position for a few weeks or months, you have a clear understanding of what the people with whom you work expect of you, and you know what to expect from them. When you re promoted or change jobs, you will perhaps need to sever your relationships in one department or company and form new relationships at your new place of work. COMMUNICATION CLIMATES Most interpersonal relationships are fairly consistent in the amount and kind of communication that takes place. During the formative stage, participants reveal themselves to be either open or closed to communication. When the members of a dyad are open to communication, mutual trust, respect, and understanding are easy to achieve. In a closed communication climate, on the other hand, each person feels judged, criticized, and threatened by the other. Open and closed communication climates have the characteristics illustrated in Table 19-1. Few communication climates, however, are consistently open or closed. Most climates fluctuate

Get Access
Related
Get Access