Interpersonal Communication In Health And Social Care

An Advocacy service will help support and get to know the child, find their interests and help them to learn to talk prop

The Oxford Dictionary defines communication as “The imparting or exchanging of information by speaking, writing, or using some other medium ”. According to the Merriam-Webster Dictionary, communication is a process by which information is exchanged between individuals through a common system of symbols, signs, or behaviour . The Collins Dictionary defines it as the imparting or exchange of information, ideas, or feelings . The Business Dictionary’s definition of communication paints a bigger picture of the act, defining it as a two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings, but also create and share meaning . With these in mind, it is easy to define communication as the giving, receiving or exchanging of information, opinions or ideas so that the message is completely understood by everybody involved . In Health and Social Care, Communication is extremely important to ensure that the right message is passed on to the right person in the right manner, based on their needs and preference, to prevent misunderstanding and to maximize on the smooth operation of the organisation ultimately to foster a save environment for all the persons involved, service users and providers. To help understand the concept of communication and how it works better, various scholars have developed theories of communication.

(Dictionary.com, 2016) states that: “communication is the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.” This implies that communication can be verbal, non-verbal, written or spoken.

In the field of health care, communication is essential for proper function in every situation. Poor communication skills can result in perilous and sometimes fatal consequences. Each interaction with coworkers and patients is critical, and effectively communicating is an important means by which quality care is provided. As future health care providers, it is our responsibility to learn to effectively communicate between other providers and patients. Wayfinding shifts were an excellent way to practice effective communication in a health care setting. During my wayfinding shifts, I experienced firsthand the communication process between providers and patients while applying concepts about effective communication with patients and providers.

Communication is a process of passing or receiving messages, through individual or group of people. Lack of communication can minimize how people interaction with each other, sharing ideas, building a relation and understanding each other can only be achieve through communication. Also, in the care setting, employee, employer and the care user’s are able to deliver care provision and achieve their objection through communication. Communication enables understanding between people.

This essay will explain the different roles of effective communication in health and social care settings. The communication between colleagues service users and also why multi agency working is important in effective communication. It will include all the communication forms which are interpersonal interactions, communication and language needs and preferences. Effective communication when having conversation with the service users even work colleagues when having an effective conversation. No one will get confused and will be able to understand the conversation by explaining it in detail. Multi agency working is really important to effective communication because multi agency working is part of multi-disciplinary team. (Stretch and Whitehouse, 2010)

People communicate in order to establish and maintain relationships with others, to give and receive info and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of people. It is the basic requirement of the job role to communicate with individuals and staff members on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues and recognised and reported.

The act or speak on behalf of individuals and groups to express their own rights and concerns.

M1 Assess the roles of effective communication and interpersonal interactions in health and social care with reference to theories of communication

Unit 4222-201 Introduction to communication in health, social care or children’s and young people’s setting (SHC 21)

In a health and social care setting there are two different types of communication and those are verbal communication and non-verbal communication. Verbal communication is the way you talk to someone and non-verbal communication is your body language towards someone.

A plan that could be used to clarify a misunderstanding would be if a service user could not understand ones line of questioning, pictures could be used to combat this if the misunderstanding was still apparent after using this method one could resort to writing down the question and asking it slowly and clearly so that all parties understand what is being asked or requested.

P1 – Explain the role of effective communication and interpersonal interaction in a health and social care context

Professional Communication is a very important element in the foundation for a strong health care system. Communication can also serve as a basis for basic health care administered. Communication is not only the one tool in health care in which we can control, but also what helps prevent the derailment in patient-healthcare professional trust.. Types of model that can help express how important professional communication is within health care is the movie titled, The Doctor. There are various examples in this movie in which the importance of professional communication is portrayed and supports the argument, as well. These types of examples and supporting data can also be found in real life testimonies of what type of situations can result from lack of professional communication in the health care setting. Communication teaches the importance in human-to-human contact that some hospitals and health care setting may lack due to the certain personality type that is more attracted to the roles of doctors. Professional communication should remain at the forefront of bed side manner and proper etiquette in the health care field and setting.

Within a health care setting communication is a necessity. This communication not only includes the need for professional communication but also the way in which information is shared to the patient and to other healthcare workers. Another important aspect of health care worker such as a nurse is the effectiveness off a handover. Within the video, Effective Communication in nursing these three aspects of communication (Professional communication, provision of information and handover) were seen and will be analysed further, within this essay. These will be analysed through the three aspects, the care of the patient, the image of the individual nurse and the health outcomes of the patient. All of these three aspects of communication are vitally important to the overall patient needs.