Interpersonal Conflict Resolution And Mediation

1869 Words8 Pages
Interpersonal Conflict Resolution and Mediation
Conflict is a problematic situation that occurs between interdependent people who seek different goals or means to those goals. Conflict is inevitable as relationships become closer, more personal, and more interdependent, more conflicts occur, perceived trivial or minor complaints become more significant, and feelings become more intense. Conflict has many definitions (opposing viewpoints, when opponents engage in battle, going against one another in some fashion, incompatibility between the objectives of two or more characters or forces) and approaches (avoiding, accommodating, competing, collaborating, compromising). Interpersonal conflict is the disagreement between two people in respect to values and attitudes that leads to resentment. Definitions tend to imply that conflict is not a beneficial behavior in which to engage. However, proactively addressing conflict via mediation has been known to restore peace, enhance relationships, and bring cohesiveness to an otherwise divided team. In the study of conflict, one soon realizes that the workplace is often the perfect setting for conflict to occur. According to Wilmot and Hocker (2001), when assessing even a seemingly small interpersonal conflict, one can benefit from a careful and objective assessment. In many situations involving conflict, one party often has a significant amount of power over the other, resulting in an advantageous situation for the stronger party. This
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