Conflict management Introduction Conflict is defined as a disagreement that occurs between two or more parties that are involved in an activity which leads to perceived threats to their needs, concerns or interests. Conflict is a normal phenomenon in life and it provides numerous opportunities for growth and understanding of the experiences that shape life. Interpersonal conflict occurs between two or more people within one setting such as in an organization or work team ADDIN EN.CITE Barki2001294(Barki & Jon, 2001)29429417Barki, HenriJon, HartwickInterpersonal Conflict and Its Management in Information System DevelopmentMIS QuarterlyMIS Quarterly195-2282522001Management Information Systems Research Center, University of Minnesota02767783http://www.jstor.org/stable/3250929( HYPERLINK l "_ENREF_1" o "Barki, 2001 #294" Barki & Jon, 2001). Conflict management is defined as the use of certain skills and strategies in limiting the negative consequences of conflict in order to introduce the positive aspects of conflict at a level which is equal to or higher than where the conflict is actually taking place. Conflict management is aimed at enhancing learning or outcomes for a person or organization ADDIN EN.CITE Voydanoff2004298(Voydanoff, 2004)29829817Voydanoff, PatriciaThe Effects of Work Demands and Resources on Work-to-Family Conflict and FacilitationJournal of Marriage and FamilyJournal of Marriage and Family398-4126622004National Council on Family
Have you ever been a part of a conflict? Perhaps the conflict existed in your home because you want your children to do chores, but your spouse disagrees, or perhaps you have had a conflict in the workplace where a co-worker, no matter what you said was always in disagreement with you. Whether at home or work, it is best to resolve conflict as both instances, the conflict could create an uneasy situation at home or in the workplace and could result in people being hurt, work not be accomplished or even a physical altercation. Therefore, it is recommended that instead of allowing conflict to remain, that instead the conflict is resolved For that reason I will describe a conflict within an organization or team which I am familiar with, identify and describe the source(s) and level of the conflict and supporting evidence, describe the steps taken to resolve the conflict, describe a minimum of three conflict outcomes that could reasonably occur as a result of the resolution and the support for my reasoning for each possible outcome. First I will begin with a basic description of conflict.
Conflict results from real or perceived opposition to one’s values, actions, desires or general interests. Conflicts may occur internally or externally between individuals or groups; conflict within a team environment can cause frustration, and occasionally anger. However, conflict resolution can also often generate positive results for the team. Conflict management skills remain in demand; conflict may be managed successfully by reaching an agreement that satisfies the needs of both the individual(s) and the team as a whole
What is conflict? Even something as basic as a universal definition for the word conflict seems to vary from source to source. A literature review focusing on conflict defined it as “the interaction of interdependent people who perceive incompatibility and the possibility of interference from others as a result of this incompatibility” (Brinkert 2010). Often times the disagreement results not from a concrete difference, but rather a difference in perception (Ellis & Abbott 2012). One of the most important factors effecting conflict management is the resolution style used. The most often used tool for classifying how conflict is managed is the Thomas-Kilmann Conflict Mode Instrument (Iglesias & Vallejo 2012).
Conflict is simply a disagreement or argument that can occur between two individual, groups of people in an organisation or between an employer and an employee.
Conflict is an offensive obstruction of contrasts from two distinct parties on a perceive contradiction on the desires and concerns of others carrying out their goals. According to Cooper, Conflict develops when something is propelled into the space already occupied by something else that cannot readily accommodate this new presence (2003). The destructive potential experience of conflict exists as a major aspect of organization life which offer access for advancement, change and development. These conflict results are vital to theory conflict management method in achieving a conclusion. Management assumes a willingness to desist or disengage so that the energy produced by the conflict can be appropriately dissipated (Cooper, 2003).
Whenever there are people, there always will be conflict. Opinions vary, misunderstandings and miscommunications occur, and people have different values and priorities. All of these things create conflict in our life and at work. The problem is not conflict itself, but rather how we deal with it. As long as it is resolved effectively, conflict can lead to personal and professional growth. There is no universal accepted definition of conflict. Conflict can be viewed as functional or dysfunctional depending on how each person perceives it, manages it and resolves it. (Iglesias & Vallejo, 2012)
Conflict is generally considered a typical part of human interactions and is not in itself essentially damaging. Rather, it is how conflict is managed that determines whether or not the outcomes are going to be constructive or damaging (Deutsch, 2006). Thus, conflict management, the method of managing a dispute and associated conflicts, is very important in producing satisfactory or disappointing outcomes. It is therefore vitally important to know your conflict management style, along with its inherent strengths and weaknesses, as a leader of a healthy organization, in order to deal with conflict in a positive manner.
This paper will explain and critique conflict management style. It will describe at least three conflict management styles, which conflict management style do I personally use most frequently and why I do. It will also describe the difficulties I have dealt with others who use different conflict management styles then me. I will discuss the advantages and disadvantages of each conflict management style. Finally I will describe conflict avoidance and its interrelationship with conflict management.
Conflict or interpersonal conflict is part of life and especially in workplace. It is normally appears when people are depressed, for example when people have different perception or when people are pushed hard because of their deadlines are too early. Conflict can happens in relationships and situations other than work.
Conflict management is the practice of recognizing the opposing ideas and actions of different entities in a balanced and effective way. In order to manage conflict there has to be effective communication, problem resolving abilities and good negotiating skills.
It is believed that all conflict is bad, it creates tension, destruction of working relationships and reduces productivity. Therefore, it should be eliminated by all means. This understanding is not correct. Some conflicts are unavoidable in all organizations, because it is associated with the struggle for existence and development of the organization.
Conflict is inescapable, having the ability to recognize, understand, and resolve conflicts are important in both personal and professional lives. Myatt (2012) states that conflict in the workplace is unavoidable; if left unresolved, workplace conflict may result in loss of productivity and the creation of barriers that can inhibit creativity, cooperation, and collaboration. It is vital to embrace conflict and address problems through effective conflict-resolution tactics because if not handled appropriately, conflict will escalate. “If not handled properly, conflict may significantly affect employee morale, increase turnover, and even result in litigation, ultimately affecting the overall well-being of
Conflict is a "state of disharmony brought about by differences of impulses, desires, or tendencies" (Rayeski & Bryant, 1994). Although many people and organizations view conflict as an activity that is usually negative and should be avoided, conflict is a natural result of people working
As the name would suggest, conflict resolution involves the reduction, elimination, or termination of all forms and types of conflict. In practice, when people talk about conflict resolution they tend to use terms like negotiation, bargaining, mediation, or arbitration. In line with the recommendations in the "how to" section, businesses can benefit from appropriate types and levels of conflict. That is the aim of conflict management, and not the aim of conflict resolution. Conflict management does not necessarily imply conflict resolution. “Conflict management involves designing effective macro-level strategies to minimize the dysfunctions of conflict and enhancing the constructive functions of conflict in order to enhance learning and effectiveness in an organization” (Rahim, 2002, p. 208). Learning is essential for the longevity of any group. This is especially true for organizations; Organizational learning is essential for any company to remain in the market. Properly managed conflict increases learning through increasing the degree to which groups ask questions and challenge the status quo (Luthans, Rubach, & Marsnik, 1995).
Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, reasonably and efficiently. It is important that there are people who understand conflicts and know how to resolve them because conflicts happen naturally in any business and workplace. Conflict