Interview Selection Assignment : General Manager

Organizing is a function of arranging people and resources to work towards goals. To achieve those goals in effective and efficient manner it is important to have a good knowledge of the team’s skills. Lack of motivation in the team, fear of undervaluation or poor attitude could fail the goals and on the other hand enthusiasm, motivation and given responsibility can bring successful results in reaching the goals. In other words the company’s objectives can be failed if the wrong person is chosen for the task. Manager is a person who chooses

According to Chester Barnard, “Organizing is a function by which the concern is able to define the role positions, the jobs related and the co- ordination between authority and responsibility. Hence, a manager always has to organize in order to get results. A manager performs organizing function with the help of following steps:-

I chose to interview Regina Geis, who holds the administrative role as acting supervisor for the County Mental Health adult day program, which provides services for individuals with intellectual disabilities. Ms. Geis has held this position for 15 months. This is her first managerial position within a human service agency. Her style of management has changed over this short period of time. She feels that she is now more direct with her direction with staff. She stated, “Maybe now I come across as a little bit cold. But I have learned that I now have to use the least amount of words to get my point across.”

Organizing: this is the management function of gathering and coordinating the different systems and departments to function properly and benefit the financial situation of the organization.

Working in retail, entails patience and knowledge of the products in the store. Customers should

The highest position of the employee chain in the Subway restaurant is taken by the general manager. He is directly responsible for the governance of the entire restaurant operation. The manager should make sure operations reflect the culture of the whole corporation, ensure the policy of the company is being followed and guarantee that customers are satisfied with their experience. Managers are responsible for the hiring and firing decisions too.

Reflecting back on a time I receiving excellent customer service is when I worked as a sales associate at Big Lot’s, our customers are number one priority no matter what job position assigned such as a front cashier, floor, furniture, or freight associate, our goal is to greet customers in a friendly professional manner, answered customers’ questions, addressed problems and complaint in person and via phone, helping customers select products that best fit their personal needs, educate customers on product and service offerings, offering exceptional customer service to differentiate and promote the company brand as well as build customer confidence by actively listening to their concerns and giving appropriate feedbacks are all very important in obtaining an excellent customer service skills.

For my interview assignment, I spoke with Jeffrey Rothstein, a certified strength and conditioning specialist (CSCS) and corrective exercise specialist (CES) at the PT Center in Akron, Ohio. His primary job there for the past eight years has been to develop training programs for athletes that help prevent injury and improve performance. Mr. Rothstein has a bachelor’s degree in exercise science from the University of Dayton and a master’s degree in exercise science from the University of Pittsburgh. He has credentials from the National Strength and Conditioning Association (NSCA), USA Weightlifting, and the National Academy of Sports Medicine (NASM).

The current job specifications for the store manager position that is required, by most district managers, at CompTech is that the candidate being considered should have a MBA or at minimum three years’ experience as store manager. CompTech’s strategic objective is to meet customer requirements and expand their customer base, so I would also include strong customer service skills as a job specification. To validate the specifications that have been given I would look towards the job description initially and

Managers make many decisions every day. Thankfully there are many tools available to a manager as they make these decisions. Tiffany is a General Manager of a franchise in the quick service restaurant industry. She is faced with decisions dozens of times in one day. A large portion of the decisions that she is faced with are made to solve structured problems, however, sometimes an unstructured problem does arise that she needs to address. As well as solving problems Tiffany must also make plans to in order to have structure and organization to achieve the goals set forth by herself and the company that she works for. Looking at some of the decisions that Tiffany has had to make recently it can been seen how she goes about solving

General idea: Assess the significance of different selling skills and customer services being applied in retailing and how they can be sustained to improve continuous performance

I chose to interview Chris Bouwens. He is the owner of Professional Safety Solutions, Inc. and ProDry, LLC. Both of these companies he founded by himself. I had the opportunity to watch him take these ideas to fruition. He runs both of these companies out of the same Grand Rapids office. Each company has its own employees, logos, and phone numbers. Professional Safety Solutions is centered on hospital and construction site safety, inspections and testing. ProDry is a water and mold remediation company.

Paulo Sanchez feels that there is a market niche for software that helps entrepreneurs file for

quality control, store appearance and cleanliness, customer relations, bookkeeping and cash management, cost control and productivity, damage control, priiing, inventory con_ trol, spotting and cleaning, machine mainlenance, purchas_ ing, employee safety, hazardous waste removal, human resource administration, and pest control. The questions that Jennifir had to address follow.

2. Organising – A manager needs to organise her/his team and materials according to her/his plan. Assigning work and granting authority are two important elements of organising. A manager is responsible for organising staff, resources, tool and work schedules to achieve the organisations set goals and objectives.