Introduction And Background Of Customer Service

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

Customer service involves a consideration of what is needed to treat the customers in a desirable

Customer service is a term which means a measure of how well products and services meet or exceed the customer's expectations. It is important to have this within a business as it creates a good relationship with the client and you gain their trust, It increase customer life time value and retains customers to stay with your company and have repeat sales. Having good customer service will also reduce negative feedback such as bad words getting around about the company.

For many companies, customer service is summarised in the following activities: responding to customer questions, receives commands, resolve disagreements about billing and handle claims. The service can be made directly at the customer’s house, at the supplier or through the media (telephone, fax, email, Internet, etc.) The increasing number of call centres demonstrates the importance that companies attach to customer service.

In this paper we will look at outrageous customer services and three principals of customer service. We will also cover intergrading principals of customer service personally and professionally. Often in this paper we will use Costco as a model to explore the concepts of customer services. The goal of this paper is to get a clear understanding of what outrageous customer service is and what it looks like in action through the Costco experience.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

The telephone was invented in 1870 by Gray and Bell, who then battled over the true inventor of the telephone, which Bell won. Bell then began experimenting with electrical signs, which brought the telegraph to be an established means of communication (Bellis). In 1876, Bell made his first call to Thomas A. Watson in March. People thought Bell’s invention was a toy, but later people wanted a phone installed in their homes, towns, or

Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. Good customer service is

Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations.

3. In relation to your current organisation (or one that you are familiar with), outline the part that customer service plays in this organisation and its industry as a whole.

Customer service can be defined as: a process which takes place between the buyer, seller and third party. The process results in a value added to the product or service exchanged. This value added in the exchange process might be short term as in a single transaction or longer term as in a contractual relationship. The value added is also shared, in that each of the parties to the transaction than it was before the transaction took place. Thus, in a process view: Customer Service is a process for providing significant value-added benefits to the supply chain in a cost-effective way. Example: KEY ACCOUNTS!!!

Customer service entangles many different aspects from servicing the customer to supporting them throughout the process. In the past, most customer service dealt with face-to-face communications, with telephone and even postal support included in the service.

customer service is the way I speak to customers over the telephone and how I treat them. I also

My customer service and negotiation skills were well demonstrated during my job at UNDP. I collaborated and worked with the United Nations Mission in Nepal (UNMIN) as a member of the UN Registration and Verification Team, and interviewed more than 4000 People's Liberation Army (PLA) of the Communist Party of Nepal-Maoist (CPN/M), and contributed to the development of a National Reintegration Policy for former PLA. I provided technical advice to relevant stakeholders, and when required any peacekeeping or monitor team, on effective tools for Recovery and DDR (Disarmament, Demobilization, and Reintegration) management. I advised on "lessons learned" and "best practices" in the use of different program management/strategies in Post Recovery and

Maura Jean & Co. is a small business that is working hard to meet the needs and desires of their growing customer base. While doing so they are utilizing the internet and Face to Face interactions to deliver customer service in a meaningful, interactive way. By doing so they are touching on the deeper subconscious needs of their and the customer’s psychological needs of the biological chemicals: endorphins, dopamine, serotonin and oxytocin. They are striving to achieve what the United States Department of Labor deems to be Sewers and Tailors and begin earning the wages and yearly income as such. Customer Service is an important aspect to everything those at Maura