Introduction MWA recognises that to deliver its strategic aims, objectives and priorities

From this, we will then need to realise and work our a way to get more information into our staff in order to meet the needs of our customers more efficiently.

We embrace diversity and diverse opinions; we treat people with dignity and respect to support our inclusive culture. This allows us to retain and attract the world-class talent and supplier base we need to develop the innovative solutions our global customers depend on. We view our diversity as a competitive advantage as a key enabler of our growth.

The board carries out the duties in regard to the interest of the companies’ shareholders, staff,

to encourage collaboration in order to improve customer satisfaction by meeting customer needs, providing timely delivery, and promoting exemplary customer service

My organisation’s mission is to provide an efficient and helpful service to all our customers so that our client base grows.

By advancing our systems and services will give long term affects and aid in meeting the needs of our business and by taking advantage of these changes will help our bookstore run more efficiently. Developing ways to configure maximum benefits is a top priority. This effort will not only expand our business to better avenues but raise our customer service to a new level of

If the service user understood they would use their knowledge of language or sign symbols.

* Management and Control - According to law, day-to-day management of a corporation rests with the officers appointed by the board of directors, who are ultimately responsible for the management of the corporation. The board of directors is elected by the votes of the shareholders.

these sectors. It is now widely accepted that service users should be able to make informed

My objective is to consistently provide our clients with the best service possible. I make myself available to clients both internal and external, and responses to requests are completed quickly and competently. When communicating with clients, I confidently assure them that their needs will be addressed immediately.

We wanted to be clearer in defining our services and streamline the process. We wanted

It is the responsibility of the Board of Trustees to monitor and strengthen programs and services. They also determine which programs are consistent with the organization's mission, monitor their success and to monitor the programs and services; it is the Administrators responsibility to record and track participation for all programs.

We reach beyond our walls to engage in partnerships that improve the education and healthcare needs of our community. We invest in the community by continually improving services and broadening our spectrum of care.

Moreover, there will be trained staffs to service customers who need advice or assistance. Therefore, consumers are able to self-serve when shopping for office supplies and seek for advices when required.

Therefore, the Board is neither directly accountable to any other body, nor is it under obligation to report to any other authority for its activities and performance. This existing hierarchy creates problem in delegating the duties for the Managing Director, CEO of Biman.