preview

Introduction Of Lululemon Athletica Inc.

Better Essays

Introduction
Lululemon Athletica Inc., referred to as LULU in NASDAQ, is a global company based in Vancouver, Canada that deals in the designing, making and selling of athletic apparel. Founded in 1998 by Chip Wilson, the company has grown in leaps and bounds to become one of the key players in the industry.
Competitive Advantage
Lululemon Athletica’s (LULU) competitive advantage hinges on the company’s use of the four management pillars; efficiency, quality, innovation and responsiveness to clients (Tsang et al, 2013). LULU achieves unrivalled efficiency through outsourcing and technological advances. Even though LULU continues to design their merchandises in Canada, the manufacturing is outsourced from countries such as Bangladesh, China and Indonesia. The company has benefited from technological advancements by allowing customers the comfort of buying merchandises online, through the company’s website, which comprises of free shipping straight from the manufacturing plant, and thus saves on shipping costs, time, as well as retail store resources like signage and employees.
Quality is ensured at LULU by the Corporate Social Responsibility department (CSR). This department encourages members of the staff to take personal responsibility for their individual activities at LULU and elsewhere. The CSR department came up with the grassroots actions and company actions to ensure customer satisfaction. According to Gray (2008), on the one hand, grassroots actions take place in

Get Access