preview

Introduction. This Report Discusses The Situation Faced

Better Essays

Introduction This report discusses the situation faced by Adam Jacobs of Tower Foods Ltd. regarding the retention of their largest client, Flatrock Limited. Flatrock recently issued a request for proposal (RFP) with the unreasonable requirements of 100% success on performance audits, 100% of the time and complete operational transparency. The aim of this report is to resolve this issue in preparation for Jacobs’s meeting with Albert Wong in two weeks.
Analysis
The desired culture of Flatrock is bottom-line oriented and to maintain this, bonuses are tied to employees’ ability to produce more while lowering costs. Given the high-cost nature of the mining industry, this desired culture is appropriate.
Flatrock’s functional …show more content…

Flatrocks bottom-line oriented culture creates the misperception that Tower’s margins are 30% when they are actually 16%. In accordance with Equity Theory, Flatrock feels under-rewarded and to re-establish equity, requests additional services. However, due to ambiguous wording in the contract, Flatrock believes they are entitled to these services which, following their removal, restores their perceived inequity. Martha Bakes’s misinformation confirms this notion to Clyne and motivates him to increase Tower’s output to a level he perceives to be fair. Increasing transparency into Tower’s finances will resolve the misperception about their profitability and re-establish equity. Clyne’s perceived inequity is also a consequence of his leadership character, more specifically, his overdeveloped sense of drive, courage, and lack of temperance. Clyne is passionate about his job which leads to unwarranted drive. Combined with his underdeveloped temperance, exhibited by his outburst during the meeting, this results in Clyne’s emotion-based decision making. Clyne’s sense of courage is also overdeveloped as seen in his determination to increase profit sharing. As a result, Clyne lacks judgment which augments his inability to appreciate Tower’s long-term benefits and widens the equity imbalance.
Clyne’s leadership is also responsible for the issuance of the RPF for multiple suppliers. By hiring employees who share similar attitudes to his own, Clyne coaches

Get Access