Introduction to Duty of Care in Health, Social Care Settings

Duty of Care: best interest; defensible decision making; contextualising behaviour; identification of positive and negative risks

2. Explain the relevant legal and rights framework that underpins work with children and young people in residential care

• Provide Home Care to individuals, taking into account the history, preferences, wishes and needs of

What is your responsibility under the above act as a care worker in relation to;

Principles for implementing duty of care in health, social care or children’s and young people’s settings

201: Understand employment responsibilities and rights in health, social care or children and young people's settings

A duty of care is the requirement that all health and social care professionals, and organisations providing health and care services, must put the interests of the people who use their services first. They also have to do everything in their power to keep people safe from harm. People have a right to expect that when a professional is providing support, they will be kept safe and not be neglected or exposed to any unnecessary risks. The expression is that we ‘owe’ a duty of care to the people we work with. ‘Owe’ is a useful word to describe the nature of the duty of care because it is just like a debt. It is something that you must pay as a part of choosing to become a

Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints

Explain a range of ethical and moral dilemmas which social workers and the team may encounter when dealing with this care – look at case study on the assignment brief.

`SHC 34 PRICIPLES FOR IMPLEMENTING DUTY OF CARE IN HEALTH, SOCIAL CARE OR CHILDRREN’S AND YOUNG PEOPLE’S SETTINGS

The most complains comes from service user or families, which are worried about them. As a care staff I have responsibility to take the complaint, if I can solve the problem. If I can’t manage with complaint I have to report problem to senior staff or manager. Very important is to promise to person that we will do our best to solve the problem to keep them come, but we can’t say we will do that. It is about building the trust. If you promise to do that person trust you and if you can’t manage, person will be very disappointed. When you say that you do your best, person will trust you but if you will not manage, that disappointing will not be so strong as you didn’t promised for sure.

2. Grievance: - settle informally if possible or put in writing and give to the home manager. Once this has been done an investigation will take place. Within 10 working days of receipt of the grievance a meeting will be arranged to discuss the grievance. Within 5 working days of the meeting will be called to discuss the outcome. If no happy with the outcome you are entitled to appeal. The decision of the appeal will be final.

Unit 4222-304 Principles for implementing duty of care in health, social care or children’s and young people’s settings.

My responsibility as a care worker is to be aware of the various policies and legislations that will facilitate good practice when supporting my clients to access services and facilities. I am also expected to monitor and evaluate the service provided to ensure it is meeting the needs of the client.

A duty of care is a legal obligation imposed on an individual requiring that they adhere to a standard of reasonable care while performing any acts that could foreseeable harm others. A definition from Wikipedia