Introduction to Online Hotel Reservation System

By using this strategy, they notice who has provided customer with outstanding service, choose winner in separate categories and reward. This kind of strategy is quite important in hotel business since they (hotel and employees) are stimulating each other. This program encourages employees to find better way to communicate with company and college effectively. Most of all, since it is a comprehensive method, it can even build their social connection further and further if they understand and communicate with each other in the right way. In addition, Fairmont hotels also give exclusive deals to their employees, family members and friends. As employees who have moved to another property of the hotel chain notice and compare common customer’s needs, they realize how their customer should be treated and what is the most important factor to sustain their service

The understanding, learning, feeling and then drawing a conclusion is the main key to achieve the best results in your business. As everybody in the team first has to eat, see, hear and experience what a hotel has to offer and has in order to understand where you are actually working, what is the product you are offering and what can you do about it. Only then, after knowing its disadvantages and advantages, you can start offering the service to your

specialty hotels, or any other type of hospitality interest and identify the main problems associated with

In this new era, it is difficult to continuous survive in the hotel industry, the numbers of the hotel organizations increased dramatically to cover the huge flows of tourists. It means that the more the hotel organizations develop, the more the competitors surrounded. Hotel which had good image and able to provide high quality service will attract the attention of tourists, because tourists will tend to make comparison between hotels which able to give them the most valuable rate of services with reasonable price. Based on this statement, hotelier will make the improvement in terms of marketing, resources and financial to increase their strength in hotel industry.

The scope of this document is limited to the John and Jane’s B&B Reservation System. The John and Jane’s B&B Reservation System is a new, self-contained product. It is not built upon any existing product. The system is designed to manage the reservations and to monitor the expenses and profits of the B&B. The expenses and profit system must be able to allow inputs for expenses and profits as well as show weekly and monthly reports of the profits and expenses of the B&B. The reservation system will show current vacancies as well as guaranteed and non-guaranteed reservations for specific dates. Guaranteed reservations must have 1 day’s payment while non-guaranteed reservations will be held until the agreed upon time. If not guaranteed by that date, the reservation will be dropped. If there is a vacancy for a specified date then the system will allow for the input of the customer’s name, address, phone number, reservation dates, the agreed upon price, credit card number, and room number(s).

Suggestion for both hotel groups has been included in this report. It seem that both hotel group have something that they can be proud of and something that they didn’t proud of. Some of the things like their ratio performance through those years. There is going to be up and down percentage among the years.

The nature of the organization that I had interviewed is hospitality industry. The hotel started its operation in July 1990. The mission of the hotel is excellence in service. The hotel hopes to achieve certain objectives and goal which is courteous to the guests, productivity of the staff, staff welfare and provide guests with excellent service.

Inputs come from hotel managers and employees who participate in the meeting planning process such as the on-site meeting coordinator, banquet and catering managers, hotel rooms managers, and support departments (bell staff, stewarding), information from meeting planners regarding program details, meeting room and hotel room reservation requirements, and food & beverage needs, equipment such as Nextel radio phones, and materials, facilities and services like food ingredients, banquet linens and tables, and computer services. The output of Starwood’s meeting planning process is a successfully planned meeting, as evidenced by the scores and comments returned on the meeting planner surveys.

One of the most recognized and oldest hospitality businesses in the industry is the hotel. The tremendous opportunities that exist for hotels and other hospitality businesses because of this, technology cannot be ignored. The pace of change , however, has been so extreme, as a result hotel organizations are still uncertain about what kind of technology to adopt, and the best ways to create an integration of systems company world-wide.

Limitations that occurred with this report are the sources. Some sources might not be creditable or up to the standards of the International College of Hotel Management. Another limitation is that some of the sources will be bias and not have enough knowledge and information for this report.

The following report was derived from the primary use of secondary sources, in addition to telephone contact with hotel representatives. Secondary sources included research from the Internet, industry books, company marketing communications, trade and general business newspapers and magazines, among others. Through all the sources, relevant data and information was extracted into the report's appendices. After individual analysis and group discussion, the following report was devised. The mandate of this report is to provide a macro examination of the luxury hotel industry and specifically the future outlook of Four Seasons Hotel and Resorts, Inc.

This report is going to present the importance of planning, recruitment and selection, training and development, reward management in the human resource management of hotel industry. For detailed consideration,

The hotel industry is one of the most prolific industries in Australia due to its presence in society and, the impact it has on the nation’s economy. Advances in technology since the end of the 20th Century have allowed the service market of a hotel to develop rapidly (Hilton Melbourne South Wharf

special attention should be given to maintain quality in the case of the Hotel and

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future.