Introduction to Program Management

* Program I – Traditional Management. Providing employees with little to no information or opportunities for participation.

Program planning is a process to achieve a particular goal and/or mission. Program planning is an organized process through which a set of coordinated activities or interventions is developed to address and facilitate change in some or all of the identified problems. Program evaluation provides useful information for improving the programs and the service delivery systems. Program evaluation is to improve the program planning, effectiveness, design, and efficiency. The two are different processes, but ideally they hold the same goals and/or mission. The evaluation process takes place after the planning of a

The overall purpose of this paper is to compare program planning in a human service organization by describing how they are related.   There will be examples of how program planning and evaluation interrelate with the PEACE Domestic Violence Agency. We will also look at the technical and political aspects of program planning and evaluation that might encounter in the PEACE Domestic Violence Agency scenario, and how these aspects are affect to planning and evaluation process.

Within the field of human services there are so many details that cannot be overlooked, there are many variables that should not be ignored. There are also expectations from stakeholders that most definitely must be entertained by all participants and staff that are involved with the program. Typically all human service programs depend on a source or sources of funding to provide services to countless individuals within a community. So many variables are present and necessary to ensure that the program will be able to function correctly and efficiently. The stakeholders are a major contributor as well as a part on how the program will proceed. Stakeholders are not just groups; they can be a person, staff member, group, community or an organization that has impact on the operations of an agency or a human resources program. During an evaluation process they can be involved to examine the data collected. Then this can in turn assist the stakeholder to come up with ideas, this would then influence board members as to how the agency or the program should change to ensure that it will reach its objectives and goals as well as to follow its mission. Stakeholders can have a negative or positive impact on the program, in which it can affect economics, funding and accounting as well as other business related decisions such as staff, community, volunteers, administration, and also the target population related decisions. Primarily the administration department will oversee the

Public health program managers drive the development of reporting and analytic tools to measure program performance, understand related data and prepare reports with recommendations to leadership. They may develop sustainable programs that ensure ongoing process stability and clinical quality success. They provide ongoing support and supervision of departmental employees, including evaluating, coaching, motivating and disciplining.

This case was prepared by Associate Professor Marc L. Lipson. It was written as a basis for class discussion rather than to illustrate effective or ineffective handling of an administrative situation. Copyright  2010 by the University of Virginia Darden School Foundation, Charlottesville, VA. All rights reserved. To order copies, send an e-mail to sales@dardenbusinesspublishing.com. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the Darden School Foundation.

Department of Veterans Affairs is a very large federal organization dedicated to servicing American heroes of military personnel. When most people think about the agency they oftentimes consider only the hospital, however, they are many departments that support the hospital and aid in the benefits to veterans. For example, the Consolidated Patient Account Center, specific role involves patient billing and collection from third party insurance companies and patient deductibles and copayments. The revenue collected goes directly back the VA hospital to aid in patient care. The performance management of the VA’s Consolidated Patient Account Center (CPAC) is standard to that compared to of most organization. The managers within CPAC use performance

program directors manage their own areas as well as help out and organize other departments

The program coordinator realized that it was not Carla to miss work, and she inclined that something wasn't right. In an agency, a co-worker is exceptionally similar to a more of an extended family. They spend the more significant part of their waking hours with them, fashioning extraordinary obligations of trust and friendship that are not at all like other relationships. According to Plummer, Makris and Brocksen, 2018) the program coordinator was demonstrating leadership and empathy skills since she was worry about Carla, and the clients and needed to know whether they might want to see another person (if in crisis). The program Coordinator reached the local police to complete a welfare check to guarantee that Carla was alright. However, Carla was discovered dead in her home (Plummer et al., 2018). According to Northouse (2018), Constructive conflict management requires extensive social skills. A manager must have the capacity to adjust their conflict management behaviors to a given circumstance. Northouse (2018) found the strength of social systems lies somewhat in how managers prevent severe conflicts and when conflicts do emerge, how they address them to keep up framework integrity and save the well-being of their members. Organizations adapt to changes in the environment by confronting significant conflicts, tending to them and redesigning the need to manage them (Northouse, 2018). Conflict

Over the twenty-six year history of NASA, several organizational issues have consistently posed challenging management questions for the Agency’s leadership. Essentially a decentralized organization, NASA has been an Agency whose philosophy and dynamic mission have driven the need for its field centers and their project managers to be given as much freedom and autonomy as possible to perform their work. This environment has presented Agency management with difficult organizational issues of control, coordination, reporting requirements, and the manner in which information flows between the Agency’s managers. How to balance the relationships between program

Program-centred Administrative Consultation goal is the development of an action plan that can be implemented by the consultant or associates to resolve the administrative problem

The MPA program has bolstered my collaboration skills and consensus building technique, by allowing me to become familiar with new ways to collect, share and present information. I learned other world views and perspectives, and listen with more empathy and understanding. Moreover, I have gained a tolerance for entrenched administrative policy and/or stubborn management practices.

Selection and performance management programs that are designed for organizations that have expanded their U.S. workplace to other countries must be designed to take in many other considerations that normally wouldn’t make a difference if all the employees were from the same origin. Expatriate employees and their families should be assisted to help with adjusting to their new culture. Performance management and selection programs should be designed to incorporate the differences in ethical and cultural backgrounds that match the employees and or applicants who are overseas. This paper further examines what is necessary for selection and performance management programs for a U.S. based organization that is expanding overseas to China.

The program that this student has designed and will test will not be in a “corporate” type building, it will be conducted within a classroom inside of a public school. This program will be centered on the idea in which both teachers and school administrators come together in helping to truly create a better future through their students, our future. In this classroom volunteers, teachers and therapists will meet to discuss the performance of children in that school. These volunteers would also help collect food and distribute this food to the children in need and their families. This classroom would be the base for educating both teachers and school administrators about healthy boundary crossings, such as when is it appropriate

Personally, I had been working for eight years in the field of managing and evaluating educational programs for different countries in the Middle East through working with UNESCO and many educational institutes; the key to my success was to be well organized, see the whole picture beforehand by setting a strategic plan, plan the activities efficiently toward the program goals, and allow more time for each activity as a mitigation plan to ensure submitting within time, budget, and quality.