Investigating And Research A Hotel Accommodation Service Provider Essay

A range of quality accommodation options: Because customers are coming from different countries and at different group of ages, they prefer having wider range selection of accommodation, includes hotel, motel, local homestay…

Qyn’s skybar location will be on top of Salinda Premium Resort at Cua Lo hamlet, Duong To commune, Phu Quoc Island, Kieng Giang Province, Viet Nam. That is wonderful place to build Hotel, Resort, Nightclub or Restaurant. Nowadays, a lot of traveller is coming even normal day or during holiday, bringing more profit into potential sources. That is a chance for Qyn’s skybar to attract more customers to come and enjoy themselves.

This paper summarizes my research in area of lodging and hotel industry, focusing on importance, ordering and controlling amenities in hotels. I have gather information from hospitality industry journal articles, web sites and also directly from facilities to gain knowledge on importance of hotels amenities and guest perceived value of these amenities. This research also seeks to understand how the hotels can use amenities to attract guest, promote the property, increase sales and set themselves apart from others.

In Zimbabwe, Harare is an unbeatable destination for hospitality services of all sorts. Hospitality is the harmonious mixture of shelter, food and beverage, the physical environment, the behavior and attitude of people, Pizer (2011). The hospitality services are mostly found in hotels and a hotel is ............. The researcher wants to find out what are the challenges that are faced by the hotels in Harare. The researcher embarks on this study to gain a deeper understanding of the research problem and to hone the research problem solving skills in the area understudy. The researcher carries out this research by desire to understand the challenges that are faced by hotels, and also to determine whether the findings will have the significance in addressing the research problem. Hotels are part of the greatest contributors that contribute towards the Gross Domestic Product (GDP) of Zimbabwe, Deswell (2007). The hotels are responsible for being hospitable because hospitality is essential in attracting visitors to the establishment such as the star rated hotels. The research is worth doing because it provides a fresh insight about what solutions to implement so as to avoid future operational challenges that will continue to affect the operations of hotels in Harare. The study also sought to identify the challenges that affect the hotel operations in Harare with a view to recommend measures that can

The Hotel is situated in the bustling East Cork market town of Midleton, located just 14 miles (15 mins drive)

Hospitality Management is a difficult and competitive market, and any lack in customer service can result in defecting customers or the termination of a relationship between a customer and a service provider. In this paper we will look at Hilton a company that has continually ranked amongst the top ranking hotels and continues to improve. Hilton’s customer service ranks as one of the top hospitality providers in the United States. We will look at the history of how Hilton came to be the name brand it is today and some of their process the used to narrow the customer service gaps such as Hilton Honors, the Hiltons Reservation Customer Care, and RESMAX. We will look at how they look at how Hilton manages the customer expectations through the use of employee training and their decreased the customer service gap through employee retention. We will also look as how Hilton co-partnered with Citibank in order to offer its Hilton Honors member additional benefits in order to keep in line with the customer service that the customers have come to expect.

SKYCITY Entertainment Group Limited (SKY) is a leading entertainment and gaming business which has been a successful brand and has an iconic performance status since when the company first listed in New Zealand NZX in 1996. The core business of SKY is operating monopoly casinos in New Zealand (Auckland, Hamilton and Queenstown) and Australia (Adelaide and Darwin), alongside a variety of industry leading restaurants and bars, luxury hotels and convention centres.

We have found an idle location for our facility, in a prime location, around 1.5 miles east from the commercial and Business Park of the city. Such a location is easy to access for our customers while going to and from office or in between any work breaks.

This essay revolves around the critical evaluation of theories relating to management of accommodations and facilities that can be utilised to help hotels design efficient and effective processes. The key concepts such as process, efficiency, and effectiveness will be discussed while justifying the methods of process analysis or design which will be highlighted in this essay. All these topics will be critically evaluated in order to incorporate the operations management concepts of quality, in the application of accommodation and facilities to add value and deliver efficient and effective quality customer-centric services.

The hotel industry is one of the most prolific industries in Australia due to its presence in society and, the impact it has on the nation’s economy. Advances in technology since the end of the 20th Century have allowed the service market of a hotel to develop rapidly (Hilton Melbourne South Wharf

Sky Towers is a residential located in Ataşehir,Istanbul and consists of two housings ; one 41 storeys high and the other 31 storeys high which were build in 2011. It is mainly successfully build place, however it does occur to have a few problems.

As we all know that hospitality industry has become one of the developing industries across the world. The ratio of tourists is getting increased each and every year which is creating a competition not only in the different hotels but in hotels brands also. Providing the customers best services hotels are doing each and everything uniquely because of having edge in the technology. As hotels are engaging with those customers daily who are very demanding. They want the best customer service from the hotel and not only that provided with best guest facilities (Amenities and supplies needed in guest rooms). As the customers demand increased, due to these demanding customers hotels have to increase their standards this is the point where these

Brand name in the hotel industry offers tangibility to the intangible services provided by the hotels.

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future.

The prominence of user-generated online reviews signifies the significance of the interaction between hotels and their guests in terms of meeting guest expectations and experience. Blal and Sturman (2014) note that reviews have a clear correlation with demand for hotel services and it mostly has to do with reputation. A positive review is one that provides a high rating – usually 4 to 5 star rating – of a hotel’s services based on criteria such as cleanliness, staff attitude, hotel condition, and comfort. A negative review is one that provides a poor rating usually 1 to 2 star rating based on the same criteria. Consequently, Hotels with a positive reputation are likely to retain their guests and attract prospective guest, while hotels with a a negative reputation are likely to dissuade guests from visiting the establishment (Melián-González et al, 2013).