Ip Essay

833 Words4 Pages
Consummate senior IT project manager, ITSM leader, IT operations manager, IT GRC expert and people manager. Highly experienced and certified IT professional, with an outstanding record in achieving goals, problem solving and delivering outcomes in complex environments like financial services and large multi-national business. I am customer driven, goal focused, organised and respected by all. Always ranked in the top 10% of talent, with continual excellent feedback and recognition as an effective mentor, influencer, collaborator and clear thinker that always delivers. Managing the retirement programme of GE Capital ServiceCo financial and regulatory systems as part of GE Capital's divestment strategy. Leading several teams located…show more content…
• Delivered an Oracle financial systems and Microsoft .NET framework regulatory systems technical refresh, removing all vulnerability mgt. defects and system obsolescence prior to a major US Federal Reserve audit. IT Service Management Leader - led a core team of ITSM professionals to deliver ITSM improvements for the HQ group. • Enhanced GE Capital ServiceNow ITIL processes through lean workouts, increased automation and reduced incident and change process cycle time by 25%. • Completed a Gartner maturity assessment, implemented new service desk and IT Ops. control functions, standardized service level management & transition processes, bringing IT operations under more control. • Deployed a group-wide customer engagement model, resulting in happier customers, increased NPS scores by 20% and reduced non-value add tasks. • Delivered a ServiceNow knowledge base and education campaign covering ITIL and COBIT 5 principles and controls, reducing IT compliance breaches by 23%. Managed a team of 30+ people located globally to deliver the complex, but transformational GE Capital ServiceNow ITSM tool using agile techniques. • Delivered on time and to budget, introduced a single source of truth CMDB, fully integrated and compliant ITIL processes and user-friendly portals. Successfully delivered one of the largest ServiceNow deployments worldwide. IT Operations Manager - led technical teams to deliver IT operations support for
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