Is The Case Management Of Chronic Conditions And MembersModifiable Lifestyle Factors From Solutions To Practice?

The Purpose: Today’s society focuses on customers’ satisfaction, most business ask the consumer to take surveys to learn more about their experience. It is highly important to make sure our customers leave happy and satisfied with our service, and if they feel any different we need to get

Enterprise is focused on customer satisfaction in all aspects of their operations. Their overall goal is well documented on their website and presented in many of their national marketing campaigns. These marketing campaigns include commercials and social media buys that are shown on major networks. They currently use questionnaires that ask customers to answer questions based on two criteria. The first asks the customer to rank the overall experience at Enterprise. The other is a simple question asking the customer is they would rent again from Enterprise. The response rate for most customer surveys is very low, this is due to long and complicated surveys and questionnaires. This questionnaire is a tool called the Enterprise service quality index (ESQI) and provides an easy way of collecting information quickly to measure their results. The questionnaire focuses on top box positive feedback. Customers who stay local to the company will generally be free positive marketing for Enterprise. This free marketing from the customers is in the form of referrals to friends, family and colleagues.

Long Term Conditions (LTC) are illnesses for which there is no cure, yet can be managed with the correct medications and treatments. Common LTCs include high blood pressure, chronic obstructive pulmonary disease and arthritis (The King’s Fund 2015). The following essay will discuss LTCs and their prevalence in today's society, by first looking at statistics and the government policies that were developed as a result of said research. Secondly, this essay will examine different methods of developing a care plan for an individual following a biopsychosocial model. Lastly, a Long Term Condition will be examined that was experienced when interacting with a patient from a previous community placement; this individual was living with Chronic Heart Failure and this essay will critically evaluate CHF, including the ailments, causes and the various

The primary purpose of the survey was to ascertain how customers perceived National’s quality of service

NRC has tools that measure how our marketing is assisting with consumers moving from general awareness and familiarity to distinction, value and image, preference and utilization, and finally loyalty. This tool is called "Brand Arc" and is useful because we can a follow a patients path through the UI Health system from awareness to loyalty. We can find the areas where we lose patients and address that problem. In doing so, we raise experience and satisfaction scores, both taken in consideration with HCAHPS and reimbursement.

In clinical practice, health care services are being delivered to patients with multiple sclerosis by reducing disease activity, managing symptoms, and maintaining quality of life (Halper & Harris, 2012). However, the domains of MS nursing and health insurance case management includes more than clinical practice. Equally important to clinical nursing practice domain in MS are the advocacy, education, and research domains (Halper & Harris, 2012).

The Kent, Leonard, Adam and Scotts (KLAS’) investment services team evaluates the current success of healthcare technology and services companies along with projected future success through the KLAS Fingerprint. The tool is a result of years of research by our KLAS analysts around which key factors drive provider success and vendor retention. As a part their investor services, KLAS

The CMS, along with the AHRQ, are the proponents for the Hospital Compare survey. They provide hospital surveys and reports these results on its Hospital Compare portal to assist Medicare consumers in making informed healthcare decisions. The GGI then filters this information through our proprietary hospital ranking algorithm to make sense out of it so consumers can make informed decisions. In doing so, we consider hospital characteristics to help understand the survey results and to get a better idea of consumer satisfaction and hospital care. We consider specifically, the hospital location, type (Acute Care or Critical Access), ownership (government, profit, non-profit, etc.), and other services and then provide these ratings and rankings

Merle Mishel’s uncertainty in illness theory can be applied to evidence-based MS practice, research, and education in order to improve care and create key guidelines for culturally competent care. For example, evidence-based research has supported the theory’s use for patients and families affected by MS (Cypress, 2016). Interestingly, in line with our cultural care focus, the theory has grown beyond individuals living with MS in the United States to various nations around the world (Giammanco et al., 2014). Subsequently, the rationale for application in practice is for health care professionals to provide education and treatment options to individuals and their families suffering from MS in an

According to The Public Health Agency of Canada (2013), mental illness is described as a modification in an individual’s mood, behaviour, and thinking process which is associated with significant distress and impaired mental function. This paper will aim to discuss the information taken from two home visits and using it to determine its effect on the family as a unit. My single concept that is relevant to the family’s experience is the family’s bond throughout the clients challenge with bipolar disorder (BPD). In this case, the chronic disease known as bipolar disorder (also known as manic-depression) are known as mood swings that can last up to days, weeks, or even months. They are generally caused by environmental pressures that surround the individual on a daily basis such as family, work, and social environmental pressures, stress, injury, and/or illness (PHAC, 2009). When a family member is effected by any chronic illness, there is a great impact on the other members of the family. Chronic illnesses can have an extremely stressful effect on individuals that are trying to adapt to these changes, which can also shape the families’ way of coping with the situation as well (Dobbie & Mellor, 2008).

Customer satisfaction and service quality are the two important components that direct anyone’s attention in every concept related to marketing, services, etc. (Spreng and Mackoy, 2006). In today’s competitive era, the success lies in

At first “X” company has to conduct a SWOT analysis, which provides data for an organization to create strategic plans, appropriating resources and developing tools or actions to bring about continued success to analyze the organization. Once the SWOT analysis has been completed, the organization is able to create the mission and vision statements. In addition to what was said before, customer satisfaction should be one of if not the main objectives. To understand the level of customers’ satisfaction, and desires “X” should implement surveys called “customer satisfaction survey.” These surveys will be sent to new and old customers during certain times a year. E-mail surveys also have to be provided for all customers. The surveys will

A healthcare organization’s reputation for its commitment to quality and patient-centered customer service stands as the main criteria for individuals in choosing a healthcare service provider (Stavins,2006). “Therefore, measurement of patient satisfaction and incorporating results to create a culturewhere service is deemed important should be a strategic goal for all healthcare organizations”(Stavins,

1. Analyze Enterprise’s Service Quality Survey. What information is it trying to gather? What are its research objectives?

The term “Brand Loyalty” also called as “Customer Loyalty” has been in the business industry since a very long time as a model to be used in conducting business. But it wasn’t until the mid to late 1900’s that the term was actually given its due importance by making it a vital part of advertising and marketing. The concept of marketing evolved substantially from being focused on sales of a product to having Customer satisfaction to be its focal point. Studies further revealed that there was a positive correlation between customer satisfaction and Brand Loyalty.