Is the Healthcare Industry Able to Manage Change Effectively?
A Conceptual Review
Annmarie J. Brutus
East Carolina University
Author Note
Annmarie J. Brutus, Department of Health Services & Information Management, East University. This research was completed as a part of the COHE 6630 (Quality Management in Health Care).
Correspondence concerning this article should be addressed to Annmarie J. Brutus, Department of Health Services & Information Management, East Carolina University, Greenville, NC, 27858
Contact: brutusa08@students.ecu.edu
Abstract
Introduction:
For an industry in which change is always constant, it is puzzling to note that the healthcare industry has done a poor job of navigating the change arena. This is an
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This part of the research will be handled by a team from Price Waterhouse. Experiences from other industries will help the team in creating a thorough framework. Additional members of the team will be clinicians from C Level, Middle Management, Lower Management and Front Line Staff. The experience of this group is critical to understanding the complex nature of the industry. The group will be the Early Adopters and ‘Thought Leaders’ who will ensure that the procrastinators join the team early.
The second part of the project requires the skills of both clinical and business statisticians to review existing evaluations tools for ORC and develop at least one (1) new tool. This new tool should cover all of the areas which the other tools are week.
a. Approach/Methodology:
This project will be the next step in developing a proactive framework for change management. At this level, the tough questions must be asked. Questions such as:
• Are healthcare leaders qualified to lead the change initiative?
• Are older leaders ready to integrate ideas from the millenniums?
• Are health care organizations ready for change?
• Can health care organization financially afford to implement change?
• Is the healthcare industry ready to embrace disruptive technology?
• Are health care institutions
Every profession embraces change. Whether it is small, like a simple word addition to the important Patient Information document, or large, like a staff shift, the medical field is constantly changing. To fully understand the scope of what it means to change, I have been challenged to ask “Why?” The answers have helped me grow at Eastside Medical Center.
Quality Improvement (QI) is an organizational approach leading to the quality of patient care and patient services through use of specific guidelines, principles, and methods to ensure quality of care for every patient and health care facility throughout the world. Quality outcomes focus on the principles of quality management. These measurements investigate the quality of care, patient outcomes and consumer needs, through being part of the participant group. This quality improvement discussion will review the foundational frameworks of QI and explanation of each framework in detail. Included in this QI report will be
McLaughlin, C.P., & Kaluzny, A.D. (2006). Continuous Quality Improvement in Health Care, Third Edition, Jones & Bartlett Publishers, Sudbury, MA.
This quality improvement discussion will review the purpose of quality management in health care industry and why it is needed. Included in this QI report will be an explanation of the
In the ever-changing healthcare field, organizations must be willing to adapt and make changes when necessary. Patient-centered care is of utmost importance in today?s healthcare landscape. Therefore, management must not view change as a threat, but as a challenge to do something new and innovative (Marquis, B., & Huston, C., 2015).
Change in healthcare is an inevitable certainty (Sullivan, 2013).Organizational change is mandatory to prevent stagnation. Change is often not a welcome process. In healthcare, how new policies and process are initiated and prepared for is crucial to its successful implementation. The purpose of this paper is to chronicle a proposed organizational change, using a selected theory of change.
Shaw, P. & Elliott, C. (2012). Quality and Performance Improvement in Healthcare. 5th Edition. (pgs. 156, 157, [VitalSource Bookshelf version]. Retrieved from
The health care industry is one of the most dynamic and delicate industries in the U.S. having experienced healthy and substantial changes for the last thirty years most of which have aimed to improve health care management and services delivery to the patients. The changes have enabled the integration of technology into the industry such as in the area of informatics, science and research and payment services and clinical treatments. The health care sector has introduced various changes to address disease and health care management such as the Modernization Act of 2003, the Patient Protection Act and Affordable Act, which aim at improving health provision and most
Sollecito, W. A., McLaughlin, C. P., & Kaluzny, A. D. (2014). McLaughlin and Kaluzny's continuous quality improvement in health care. Burlington, MA: Jones & Bartlett
The following critique is written for the reflection review of change management. The report proceeds with a review of each question that was assigned as well as presents a brief exploration of my experience and ideas that were acquired from taking change management classes.
In the healthcare field, there are forces that drive practice and develop change within an organization. There are both internal and external forces in which not one organization is immune to (Kotter, 1996). By establishing a vision of the company, a sense of purpose and direction is created, working towards change within the forces (Huyer, 2014). When people participate in a vision, they work towards a common goal and identify what needs to be changed in order to reach that vision. In this paper, a presentation of Banner Health will be discussed, along with its mission and stakeholders, driving forces, viability, as well as an analysis of forces, a response to change, a vision for change, and an evaluation of change.
In order to measure the quality in any health care setting it is necessary to collect data. Quality measurements can be grouped into 4 categories including, clinical quality, financial performance, patient, physician, and staff satisfaction, and functional status and in order to report on any of these categories, an organization needs to collect data from many sources (The Healthcare Quality Book, 2014). In order to collect data to assess an organization’s clinical quality, the health care organization may use a variety of sources. These sources include retrospective data collection and prospective data collection. To assess an organization’s financial performance they may use administrative databases and to assess patient, physician, and staff satisfaction surveys are a great
The healthcare system has seen significant change over the past decade. This is due to improved technology, healthcare reform, and the economic crisis (Hendren, 2010). With the changes that are occurring,
Change in the healthcare system is constant. Healthcare workers are sometimes not always flexible or ready for change. Before change is a success, healthcare organization has to consider the standards of practice and/or ethics to make change a success. When standards of practice and ethics are in doubt, change will not be successful.
First of all, what is quality improvement? Quality Improvement (QI) has being define by the Institute of Medicine (IOM) the way to which patient care services increase the possibility of desired health outcomes and are consistent with the professional knowledge. ”The roots of the quality improvement movement can be traced back to the work of epic figures such as Ignaz Semmelweis, the 19th-century obstetrician who championed the importance of hand washing in medical care. In addition, Florence Nightingale, the English nurse, identified the association between poor living conditions and high death rates among soldiers treated at army hospitals. Ernest Codman, a surgeon, pioneered the creation of hospital standards and emphasized and implemented