Is The Telephone Customer Service Officer Calming?

The social class in America is everywhere but it is often quite hard to recognize only because it is against the American principle for the social class system to exist. Whether we know it or not, we tend to participate in the class system.. By doing so, this leads us to separate ourselves based on our social class system, including class discrimination and social mobility

Although originally written in 1983, The Managed Heart is still an up to date look at an interesting concept: combining emotional feelings with the work one does. At first glance, the notion that emotions may have an impact on one’s work environment seems almost a non-issue. However, Hochschild is not saying that; rather, Hochschild looks at the effect of emotions in the workplace, but also the interaction of those emotions with the work itself. The author’s interest in this topic began at an early age, 12, when she recounts an event in her life: her parents, part of the U.S. Foreign Service, entertained diplomats. Hochschild describes the question that came to her mind as she looked up into the smiling face of a

Social class is defined as a label that categorizes individuals based on their economic status, wealth, and

Interaction is an important concept in sociology, and it has been studied from multiple different perspectives. Both Erving Goffman and Arlie Hochschild have made notable contributions to the sociological study of interaction. According to Erving Goffman’s The Presentation of Self in Everyday Life, interaction can be explained through a dramaturgical model. Within the dramaturgical model, interactions are portrayed as performances, as if a particular social environment is a stage, and the people in that social environment are actors (Goffman). Erving Goffman’s sociological interpretation of interaction is extended by Arlie Hochschild in her piece Feelings Management. Hochschild focuses specifically on performances that are put on in the workplace. Acting in the workplace has become a necessity in the service industry because in many cases, people must act warm and welcoming in order to keep their jobs. This method of acting happy and upbeat in the service industry is called emotional labor. However, as Hochschild explains, emotional labor can cause a strain on service workers, especially when they must act cheerful, even when they feel upset and distressed. The discrepancy between a person’s true emotions and their feigned emotional state is known as emotive dissonance. Continued emotive dissonance can lead to spillover, in which a person’s true emotions come out because they can no longer hold back these emotions. Though emotional labor began in the workplace, Hochschild

The concept of social class has been around for ages and is still a part of today’s society. Social class is not only based on the individual’s wealth but also on their social standing such as; monarchs, priests, nobles, merchants, and peasant class. The peasant class was practically ignored, which means that the higher classes would only pay attention to each other. This can be the case in society today, there are some people who feel that their career makes them higher than a janitor. Even though humans have been around for centuries, social class is still a big issue.

The axis of inequality that will be focused throughout this paper is the social class. Social class is defined as a group of individuals who are categorized according to class (i.e. poor, middle, and upper) due to their income, wealth, power, and occupation. Social class is socially constructed by the way we view how much income and wealth a person possess (Ore, 20011a, 10). In reality it is much more than that. According to the text, poverty is not only the shortage of income, but it is the rejection of opportunities and choices that leads a person to a standard way of living (Ore, 2011a, 10). Stereotyping also contributes to it being socially constructed. These stereotypes influence us by defining who is who based on their principles in each class category. This can cause some to feel worthless.

Social class describes the different "layers" that exist in society. These "layers," or classes in society, are a division that civilization has been running on ever since the beginning of mankind. In most modern societies, our system of social class division is one of opportunity. We experience a good deal of social mobility, where people through generations or in their own lifetime can move up or down the social scale. By examining the many different perceptions of social class along with S.E. Hinton's The Outsiders, it is illustrated that social class has an impact on people while they are growing up, and will usually deny them from rising above adversity.

In “Exploring the Managed Heart” by Arlie Russel Hochschild and “All the Happy Workers” by William Davies, the authors agree that the emotions of employees are influenced by corporations in order to increase profit, but while Davies suggests workers can resist this phenomenon, Hochschild argues that employees will be affected, even in their private lives. Hochschild uses the term “transmutation,” which is the blending of a worker’s private and public life, to show how corporation’s requirements for “emotional labor” affect the employee’s personal lives (15). To support how corporations are effecting workers personal lives, Hochschild states “transmutation of an emotional system to convey that what we do privately often, unconsciously, to feelings...

Although different emotions sprout different response, Smith argues that people’s cannot go beyond their own selves and therefore use personal conceptions to judge others’ sentiments of joy or grief. Smith states that although we can sympathy with others’ emotion, we cannot truly go beyond our own personal experience and preconception because “it is by the imagination only that we can for any conception of what he suffers” (1). Therefore, although one may sympathy with others’ feelings, people are always limited to their “own person.” Smith explores “there are some passions of which the expressions excite no sort of sympathy” (2) because it may depend on people personal perception or preconceptions. For instance, Smith argues that “the furious

In The Managed Heart Hochschild focuses on emotional labour: managing one 's emotions in the work place because it is one 's job to do so. While she touches on some benefits of emotion management, her book focuses on the dangers of losing one 's true self when one 's employer can control how one feels. Her main subjects are bill collectors and flight attendants, both are expected to have extreme (and opposite) emotions on the job.

This text explains the terms social class and socioeconomic status are used interchangeably throughout this article. Social class has been conceptualized through both structural and

Social class refers to the system of stratification of the different groups of people in a society. These different forms of classification are, in most instances, based on gender ethnicity and age. Social class makes everyone’s lives extremely different. For example: How long one can expect to live. In a wide range of ways, from success, to one’s health class, social class influences people’s lives (Grusky,2003).

Class is the relative location of a person or group within a larger society based on wealth power, prestige, or other valued resources. In other words, class can be defined as a socioeconomic status in which one’s capital defines their class position thus giving us a ranking of financial status. This categorization of class position is based on economic status that can be determined through income, profession, or inherited wealth. Blue collar (working class), white collar, and upper class (professional services) are the three class categories based on economic status. This class structure is society’s way of determining between the haves and have-nots. One’s ability to be aware of the class system and one’s place within it is known as class consciousness or class standing.

Socio-economic class is reflective of occupation and education, combined with wealth and income to position one relative to others in society. These factors play a significant role in shaping someone's life chances and choices. Social class has much to do with who we are today. For example, access to jobs and education is often determined through the categories of social location and identity. White, middle-class/wealthy, men and women, statistically speaking, are given more access to college entrance and corporate executive employment than to any other persons of any

Social classes are a description of individual’s position within the society concerning so leadership, prestige, influence, or compensation. Income levels of households or individuals play a