Iso 9000

G14 - Conserve and sustainable use the oceans, seas and marine resources for sustainable development

Can John conduct an audit of his company’s quality management system given its present state? Discuss - A quality management system (QMS) is a collection of business processes focused on achieving quality policy and quality objectives to meet customer requirements. It is expressed as the organizational structure, policies,

(International Organization for Standardization) ISO 9000, Quality Management Systems is a series of standards which outline how an organization may create and sustain an effective quality assurance system. The standards offer direction to organizations that want to ensure their services and products consistently meet customer

“ISO is commonly known as ‘International Organization for Standardization’, the ISO 9001:2000 standard is used for quality systems audited by outside auditors. This standard is applicable for manufacturing companies not only for software. This standard is given based on the documentation, design, production, testing, servicing and other processes.” (Testing Excellence.com, 2009).

The Company has developed a Quality Management System (QMS) in order to achieve these objectives. The system defines the Company’s technical and administrative policies and procedures. The Company will implement the QMS through training of new Associates, regular refresher training and internal audits. The Company will continue to improve the Quality Management System over time. This will be done by annual review process and regular revisions as improvements and/or corrections are identified.

General Manager of QIC, J Jonson, along with Quality Managers are responsible to ensure that along with quality levels, customer satisfaction is met at a minimum. Where possible it however, these standards should be aimed to be exceeded through the employment of this quality management system. Their main obligation is to ensure that all staff within our organisation are competent with their respective roles in achieving high levels of quality and meeting all levels of requirements set – customer, statutory and regulatory. Our quality policy (section….) as well as our quality objectives have been put in place to ensure that we manage and improve these processes. Regular business meetings will incorporate a system review that will also cover areas that consider resource quantities and their necessary provision.

Through the use of scholarly articles based on research within the field of quality management in both the domestic and global business arenas, the reader will understand the history and significance of the use of QM and the impact the theory is showing in businesses today and for the future.

The eight critical success factors of a successful TQM initiative or plan include the role of management and leadership and the definition of quality policy; the role of the quality department; training of employees, product and service design; supplier quality management; process management; quality data and recording; and employee relations (Porter, Parker, 1993). Each of these eight factors pay a contributory role to the strategic levels of quality management attained within an enterprise. The leadership of any organization must keep them balanced, and also concentrate on having them each continually improve yet stay agile over time to the needs of the business(Pryor, 1999).

The company is a growing cleaning company with informal quality management system. The company can get more benefits in the future if the formal QMS process is implemented in it.

Integrated PQP QUALITY MANAGEMENT SYSTEM IN CONSTRUCTION ISO 8402, the vocabulary of quality defined quality management as “all activities of the overall management function that determine the quality policy, objectives and responsibilities, and implement them by means such as quality planning, quality control, quality assurance and quality improvement, within the quality system”. Meanwhile, the definition of quality system according to ISO 8402 is “the organizational structure, responsibilities, procedures and resources needed to implement quality management”. Combining the definitions of ‘quality system’ and ‘quality management’ thus concludes that QMS is the interaction of people, processes and documentation to meet both customers’ stated and implied needs. The result would be a reduction in inefficiencies and waste, improved work practices, increased morale and the opportunity for a greater market share. All these benefits are achieved through the implementation of QMS which ones should perceive it as a wide-scale failure prevention programme that will lead to costs savings.

I SO 9 00 3 accr ed i t a ti o n wa s f o r commissioning only. Gaining accreditation for ISO 9001 meant that a company could operate a differentiation business strategy and get higher margins on its sales volumes. Accreditation under ISO 9003 was for suppliers who purchased products, tested them, then installed them in a customer 's site. In 1987 there was a world stock market crash, followed by a world recession which lasted until the mid to late 90s. 1994 Revised editions of several ISO 9000 Standards were published. ........ As companies tried to cope with the world recession they found that accreditation to the ISO 9000 standards restricted their ability to react quickly to changing business circumstances. The ISO 9000 standards began to lose popularity. The ISO started to revise the standards to reflect current business strategy thinking. ........ Revision 1999 The ISO/TC 176/SC 2/WG met in Mexico. Comments on the first drafts of the revisions were discussed further revisions were planned. 1999 15 March 1999, second committee drafts circulated for comment. 2000 Publication of Final Draft International Standards (FDIS) and distributed to the national standards institutes that make up ISO’s worldwide membership. Ballot closed. The new ISO 9000 standards were published. 2

Organizations that manufacture goods and services are always concerned with the quality of the goods and the strategies for continued improvements. Improvements in quality are synonymous with increased sales, reduced cost, and increased overall profitability (Heizer & Render, 2014). Quality has several definitions based on who you ask what research you do. Heizer and Render (2014) stated that quality falls into three categories, user based, and manufacturing based, and product based. The quality of a product will directly influence an organizations reputation, liability, and global implications. For all these reasons, ISO 9000 international quality standards were developed. In this paper, I will introduce ISO 9000 and explain exactly what this quality management system does. Additionally, I will present the benefits of ISO 9000 and why the standards have been embraced worldwide. Finally, I will discuss the latest updates to ISO 9000 and explain the principals of the latest revision.

In this essay I will explore how the use effective quality management can be used to continuously improve a business that seeks to deliver high quality service. Torkildsen (2011) defines quality management as, concerning processes that are designed to deliver continuous improvement within an organisation and aim to meet and exceed customer expectations of the product and or service that is being provided. To me Torkildsen’s definition sums up quality management perfectly and shows that the most important aspect of generating success within an organisation is by ensuring that the customers are always happy. Furthermore, the importance of quality management and having and approach deployed is supported by Hope et al (1997) cited in Beech and Chadwick (2012) they state “An organisation without strategy is like a motorist on a long journey without a map.” This is an amusing way of stating that all organisations should have strategies implemented with every action they take, I will be discussing the use of quality management schemes and strategies within this essay. There are many quality management schemes that can be used within organisations, the three approaches I am going to discuss within this essay are Quest, ISO 9001 and the European Foundation for Quality Management (EFQM). Within the first section of my essay I will be discussing Quest and the effectiveness of the scheme when deployed by certain organisations. I will then do the same for ISO 9001 and EFQM, weighing up

The implementation team then checks the context of the organization against the customer requirements and defines the organization’s quality management standard (QMS) from there. An awareness campaign is done to inform everyone in the organization about the QMS implementation and then staff are trained to meet the requirements. Roles are assigned and an operations plan is then created. At this stage, the process plan is documented and then process is carried on.

ISO 9000 series is a set of international standards which are developed in order to help companies in the areas of quality assurance and quality management and to guide them in implementing optimized and efficient