Iso 9000, Service Quality and Ergonomics Stanislav Karapetrovic

3. The company needs to invest in ergonomically correct and up to date equipment that will minimize the possibility of employees getting hurt.   Ergonomically correct equipment is more comfortable to operate and will cause the employees less fatigue and this will result in more pride in their work increasing production in the end.

Brandy and Cronin (2001) introduced their own dimensions of service quality which are 1.) service environment, 2.) customer-employee interaction, and 3.) service outcome. These dimensions are considered the sources of quality of a service. Different dimensions of service quality have been introduced and accepted in past researches and studies but the 5 dimensions of Zeithaml et al., (1988) were proved to be the most reliable and credible. One of the most important strategies service providers can use to position themselves effectively in a competitive environment, and to distinguish themselves from competitors, is to provide and improve service quality to ensure the customer satisfaction (Cronin & Taylor,

Ergonomics is the study of how efficient a person can be given their working environment. “Ergonomics for

2. ISO 14001 is a set of standards that govern how a company designs service processes.

Importance of Ergonomics in Retail: An ergonomic hazard is a physical factor within the environment that harms the musculoskeletal system. Ergonomic hazards include themes such as repetitive movement, manual handling, workplace/job/task design, uncomfortable workstation height and poor body positioning (Australian Government Comcare, 2014). Cynthia L. Roth makes a great claim about the importance of ergonomics in retail by stating that at every stage of the supply chain, ergonomics can be used to protect

(International Organization for Standardization) ISO 9000, Quality Management Systems is a series of standards which outline how an organization may create and sustain an effective quality assurance system. The standards offer direction to organizations that want to ensure their services and products consistently meet customer

OSHA is the most appropriate agency to examine musculoskeletal disorders (MSD). OSHA has issued a standard developed by workers to reduce the risk of employee exposure to ergonomic health hazard. The purpose of the ergonomics standard is to reduce risk factors associated with musculoskeletal disorders (MSD). This includes fatigue muscles, bad posture, and repeated tasks. The principle behind ergonomic is to design workstations that adjust to fit the workers; rotate employees between jobs with similar responsibility can reduce MSD.

Dimensions of service quality include tangibles (facilities, equipment, and tools fit for the task), reliability (desired results every time), responsiveness (quick and accurate responses), assurance (capability and competency), and empathy (caring service and individualized attention). Each constraint is classified under one of six categories: market, material, capacity, logistical, managerial, and behavioral (Bramoraski, 1997). Market constraints deal with geographic and socioeconomic factors. Material constraints deal with shortages of office supplies, such as forms. Capacity constraints deal with inadequate labor and equipment. Logistical constraints are related to the movement of material, such as processing paperwork. Managerial constraints deal with strategies and policies that affect system performance. Behavioral constraints involve employee actions aimed at pleasing management that adversely affect customers.

From reading the NIOSH publication given, the material can be applied to any type of work you are doing. I like the fact it gave me ideas and those ideas can be applied to what we do daily. When reading through Appendix A, B, C, D, and E, I got excited to see the resources that were given to help in aiding with ergonomics. I know these resources will be getting used by me in the future of my career in safety. My opinion on this article is... it can be a useful tool and a reliable resource when it comes to being proactive when dealing with ergonomics. I really enjoyed reading it through and learning from it. I can say it is safe to say the article very agreeable and a useful tool when applying it to your workplace and to use for

Ergonomics is concerned with designing and shaping jobs to fit the physical abilities and characteristics of the individuals so that they can perform their jobs effectively. Ergonomics helps employers to design jobs in such a way that the workers physical

19.   Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE

The standard was introduced by the International Organization for Standardization in 1987 (Mangula, 2013). ISO 9001 foundation was developed based on the eight quality management principles which include customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutual beneficial supplier relationship (Cianfrani, Tsiakals, & West, 2009). ISO 9001 standard went through a series of modification and revisions in 1994, 2000 & lastly updated in 2008 (Al-Refaie, Ghnaimat, & Li, 2012). The purpose of ISO 9001 is to outline the requirements for quality management systems intended to allow firms to continuously provide quality goods or services. This standard requires the eight requirement clauses to be documented and employees needs to follow the documented procedures on a consistent basis (Mangula,

A systematic ergonomics improvement process removes risk factors that lead to muscle and skeleton related injuries and allows for improved human performance and productivity. So, ergonomics at workplace provides benefits like reduction in the cost, improved quality, improved productivity, proper and improved employee engagement in the work and creation of safety culture in a workplace. Hence ergonomics at that particular work place should be investigated before adding an extra

The theories of ergonomics, underlying principles and design methods put forward assistance to optimize human well-being and overall system performance. Its scientific applications make the working environment most efficient, safe and comfortable. The International Labour Organisation defines Ergonomics as 'the application of the human biological sciences in conjunction with the engineering sciences to the worker and his working environment, so as to obtain maximum satisfaction for the worker which at the same time enhances productivity'. Historically, the employers in the manufacturing sector have been addressing the issues related to improvement in the health and well being of the employees. There are enough statutes to protect and further the health and welfare of employees in this segment. But, now a days in the service sector also, there is an increasing trend in adopting scientific methods to

Ergonomics is a science of being suitable product designing for the human. Ergonomics is an easy to use product for people and fit the product for people. It can be introduce as a human factors. The ergonomics have to impact of human health and protection. Likewise ergonomics is the impact of human’s height, weight, proportion, hearing, sight, temperature and many others. Most people have heard of ergonomics and think it is something to do with seating or with the design of car controls and instruments – and it is… but it is so much more. Ergonomics applies to the design of anything that involves people – workspaces, sports and leisure, health and safety.