Iso 9001 Quality Management System

ISO 9001:2008 sets the requirements on the quality procedures and their content in sections 4.2.3, 4.2.4, 8.2.2, 8.3, 8.5.2, and 8.5.3.

2. ISO 14001 is a set of standards that govern how a company designs service processes.

It is stated that becoming certified with the ISO 14000 is expensive. This is an investment that will pay for itself in the future. There will be revenue increases by becoming more attractive to consumers who support the environmentally safe production process. The ISO 14000 is an attempt to develop a widely accepted, uniform approach to certify that Benziger’s EMS is the best way to run a business for long term savings and making a positive contribution to the environment.

19.   Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE

“ISO is commonly known as ‘International Organization for Standardization’, the ISO 9001:2000 standard is used for quality systems audited by outside auditors. This standard is applicable for manufacturing companies not only for software. This standard is given based on the documentation, design, production, testing, servicing and other processes.” (Testing Excellence.com, 2009).

For the third and fourth tools, Yell used and achieved standard regulation from ISO 9000 and ISO 14000. Description of ISO 9000 is an internationally recognized quality standard to create and maintain quality assurance system in design, development, production, installation, and servicing for all types of organization, in many industries. In addition, it contains rules and regulations about practicing in good management, where it can recognize the basic discipline and give criteria to make sure that services and products meet customer needs and requirements. As a conclusion, it can help the company to deal with customer orders, stock control, purchasing, service provision and service delivery. Whether ISO 14000 is an internationally recognized act for create and maintain environmental management system which is suitable for all types of organization as well. The purpose of the standard is to reduce the pollution and waste of production from the company. As a conclusion, it can avoid the company being sued in the future because of negatively effect to the environment.

In the present scenario, it has become important for the firms to follow ISO regulations for their long term survival as they provide technological, economic and societal benefits. In the present report, there will be discussion on the impact of ISO regulations on stakeholders and way in which ISO 14001 and AA1000 regulations protect the stakeholders. Along with that, example of this in the Kingdom of Saudi Arabia will also be explained.

Importance of ISO 9000 It is observed that that most of organizations are seeking for ISO certification , to demonstrate that they value their customers, they value quality. ISO 9000 certification is the best way of measuring progress and it is regarded as the beginning of a continuous improvement process in the organization. According to Bodinson, G.W. (Bodinson, 1991) , if any organization did not implement ISO 9000, in future , it will be difficult for that organization to sell their product and survive in the market. According to Van Der Weile , (Van Der Weile, 1997), to improve the various processes and to maintain the standard in the organization , continuous improvement is the only way. The ISO 9000 series makes it compulsory to define the key processes and make

ISO 9001 however requires top management to establish responsibilities and authorities within the company, including establishment of an ISO 9000 management representative from within the company.

The ISO 9000 series developed by the International Organization for Standardization includes requirements of a QMS (9001) and guidelines to make a QMS more effective and efficient (9004) (van den Heuvel, Koning, Bogers, Berg & van Dijen, 2005). In 2008, the International Organization for Standardization clarified the language in the 9001 standards but it remained comparable to the 2000 version (Hunt, 2008). The standards are being updated in 2015 and

If a firm wishes to increase quality or overcome operational problems they may undertake this strategy using ISO documents, as they will layout the standards that are required, and can include technical requirements and guidance on the optimising of operational efficiency. The process of working towards an ISO will involve choosing the relevant standard and then assessing the current performance against that standard to identify shortfalls. This is one of the first stages in almost all quality improvement processes (Mintzberg et al., 2008).

The value of ISO 9001 certification lies in a combination of learning, incentives, and signaling. ISO 9001 certification process teaches managers how to reduce costs or cost-effectively improve quality. If ISO 9001 certification increases customers’ willingness to pay for quality, which, in turn, is an incentive for managers to improve product quality. The signaling, like incentives, operates if, in the absence of ISO 9001, many customers cannot detect (and thus are unwilling to pay for) improvements in product or service quality. In such cases, certification could be a useful signal that enables buyers to distinguish higher- from lower quality firms. ISO 9001 can play this signaling role as long as adoption is more often profitable for firms that already had higher quality. All of these channels yield higher unit sales and/or higher prices. There is considerable evidence, moreover, consistent with many industrial buyers use ISO 9001 certification to screen potential suppliers. (Levine)

Quality is a word which has been used for a very long time, lots of books have been written about it, and many of the world scientists have defined it in many different ways. In this research paper, I will emphasis on the Quality Management System, why is it important? What is it used for? What is the importance of having a Quality Management System? Many people think implementing QMS costs a lot and all the benefit is a piece of a paper which say that your company is certified in having QMS so you can only hang this picture or certificate on the wall and tell your smart customer that you have it. In fact, no blames on them, they have not used this system yet, they do not know that this system save a lot and a lot of money

While ISO 9000 series are technical, presenting specifications, requirements and guidelines for quality systems, TQM emphasizes teamwork and customer satisfaction. Put another way, TQM is quality management with “a human touch”. Does this mean that ergonomic aspects of the workplace and customer satisfaction are not emphasized by ISO 9000? Does quality assurance (ISO 9000) emphasize ergonomics and 81

Created in 1947, the International Organization for Standardization (ISO) hoped to bring standardization to a chaotic system of manufacturing. To help companies, ISO intends to help standardize the quality and safety of products bought and sold between two companies, either domestic or abroad. In fact, Heizer & Render (2014) stated “the move towards global supply chains has placed so much emphasis on quality that the world has united around a single quality standard, ISO 9000” (p. 210). To remain the authority, ISO’s guiding principles are to ensure quality and safety starting at the top of management within any given organization all the way through supplier relationships. ISO’s mission to ensure accurate record keeping and detailed documentation started with the collaboration of 25 countries meeting together.