A job as a computer forensics expert combines the best of crime fighting and technology. A computer forensics expert is responsible for collecting and analyzing evidence from data storage devices, computers and networks to investigate a computer crime. They will typically work with law enforcement officials to collect evidence for legal cases and serve as expert witnesses. A computer forensics expert may work with the government, legal firms or law enforcement. Individuals who want to succeed in this field must have knowledge of forensics software, cryptography principles, eDiscovery tools and multiple programming languages.
In this report shall be investigating the different tools and techniques used for technical support. This will be aimed at the help desk solutions for both system and software. I shall be discussing network monitoring tools, remote desktop/assistance, command line tools and control panel utilities.
As an IT help desk personnel I provide support and assistance with equipment and software used in computer labs, classes and employee offices. This responsibility requires me to provide technical support to the college community in an efficient and accurate manner. I am considered as the college front liner who will solve basic technical problems and provide support. Working as an IT help desk personnel has given me an insight into my major in college that I wouldn’t have had otherwise. Having a solid foundation of IT basics has increased my understanding for more advanced topics within my major.
Support services are the services a company gives the customer after they have purchased a product. These services are based off of the wants and needs of the customer and must evolve in order to be a part of the competition (Kotler & Keller, 2016). It is important for a company to pay attention to the wants and needs of the customers as those are the criteria they use to make purchasing decisions. Customers usually have three criteria they worry about when considering product support; reliability or failure frequency, downtime, and extra costs (Kotler & Keller, 2016).
Depending on the profession that someone is seeking, the educational requirements can differ significantly. The professions on the lower end of the pay scale require a high school diploma or equivalent to a postsecondary non-degree award. Professions on the medium range of the pay scale require an Associate to Bachelor’s degree. The higher paying professions require a Doctoral or Professional degree to a Master’s degree. The more time that someone dedicates to their education, will move them higher on the pay scale.
Computer Systems analyst focus on an organization’s present computer systems and processes and purposes information systems resolutions to assist the organization function more professionally and efficiently. They bring business and information technology together by understanding the necessities and limitations of both. They bridge the communication and indulgent gap among the IT department and business management, help each side understand each other’s proposals, outlooks and restrictions, improving inclusive business efficiency. Computer systems analyst careers engross researching and studying new technologies, they evaluate the expenditures and settlements to the company to help organization determine if the technology would expand business
Roles such as system administrator, developer, security engineer, and quality assurance analyst for each classification
First, what is service desk? Service desk is the first point where end users and IT service management meet and response each other. Generally, service desks serve as a center communication between customers and the service providers, in which the reported errors must be resolved immediately. However, I’ve experienced with service desk jobs when I was volunteer for service desks job at AACC Library Computer Service, I could say that the responsibility of service desks are not limited to IT users, service desks are also the bridge between customers, employees and business partners. The service desks include a variety of tasks and positions depending on the business model, therefore, I today will share my experiences while working at the AACC
“They are responsible for LANs, WANs, network segments, and Internet and intranet systems. They install and maintain network hardware and software, analyze problems, and monitor networks to ensure their availability to users. These workers gather data to evaluate a system’s performance, identify user needs, and determine system and network requirements.” (Labor, 2010) The work environment for these workers is ideally a comfortable well-lit office setting. With the expansion of computer networks they are often able to telecommute from home. The education requirement for these workers is typically a bachelor’s degree but a professional certification may be adequate for some employers. “Experience with network security and maintenance is preferred. Because network administrators are involved directly with people in many departments, good communication skills are essential.” (O'Leary & O'Leary, 2008) Network and computer system administrators can expect to earn an annual salary ranging from $41,000 to $104,070. “Median annual wages of network and computer systems administrators were $66,310 in May 2008. The middle 50 percent earned between $51,690 and $84,110. The lowest 10 percent earned less than $41,000, and the highest 10 percent earned more than $104,070.” (Labor, 2010) The future employment outlook for the network and computer systems administrator is good and
All jobs need some sort of qualifications to work at that specific job. As a programmer, the person may not go very far if they only have a high school degree. Most employers require programmers to have at least a bachelor’s degree (Education Portal). Some higher-ranking jobs may even require a master’s degree (Education Portal). Some qualifications may be as simple as having a certain amount of experience (Education Portal). With an advanced degree and certain knowledge, a programmer could become a software engineer (Education Portal). Certain employers and jobs may want the programmer to have great technical skills, and programming needs in the businesses (Education Portal).
In COPC’s view, the main responsibilities of IT Service Desk can be described in various parts. The first part is accept customer request (via telephone, e-mail, fax and etc.). The second part is record and track incident and users’ feedback. The third part is update users the current status and progress about their request in a timely manner. The next part is primarily evaluating users’ request according to the Service Level Agreement, try to resolve it or assign to the related persons. Monitor the implementation of policies according to the Service Level Agreement, propose to revise policies if necessary. Manage the life-cycle of each service request. Communicate with users if Service Level Agree is adjusted. Coordinate 2nd tier and 3rd tier support team. Provide management related information and suggestion, improve service quality. Discover the problem in IT Service operation from users’ feedback. Discover users’ requirement of training and education. Terminate incident and confirm resolution with users.