JB Hi-Fi Case Study: The Benefits of E-Commerce Powered Supply Chain Management System the Use of a Direct Import Model

Recognized as one of the leading computer manufacturers, Dell uses an astonishing supply chain through pull-to-order procurement and just-in-time inventory management. Their strategy is highly efficient and drives costs to a minimum while allowing for minimal lead times and production times of under 4 hours for each order as their suppliers maintain levels of inventory based on forecasts within Dell warehouses near Dell assembly

JB Hi-Fi is an Australian specialist electronics retailer that commenced operations in 1975 and was listed on the Australian Stock Exchange in 2003 (JB Hi-Fi 2014a). In 2012, the company sought to capture a share of the home appliance market by trialling an expansion into consumer whitegoods (JB Hi-Fi 2012). Eager to ensure that this foray would not damage customer engagement in existing stores (JB Hi-Fi 2012), whitegoods were first trialled across Queensland in 2012.

Supply chain management systems, enterprise resource planning systems, and customer relationship management systems are all used at Comcast and are a huge part of the success of the organization. Supply chain management systems are used to track information and inventory across different region markets and nationwide. An automated tracking of inventory allows the movement of products such as modems to be available for a technician on the day of install. By using the just-in-time method it allows the delivery of the product as the customer wants it. Comcast uses an RFID tracking to optimize their supply chain management (“Why the Right”, 2016). This means there is a tag chip which stores the products electronic code so it can be tracked by

This report provides a comprehensive analysis of JB Hi Fi (JB)’s strategic management and operations. The current global uncertainty over recent months have provided a challenge for the retail sector and this report will address strategies JB implemented which allows them to continue growing. Section 2, strategic analysis focuses on the external and internal environments, using the PESTEL and Porters 5 forces

Supply management can be studied as both an instant field of practice and forming academic domain (Storey, Emberson, Godsell, & Harrison, 2006). It was eventually about influencing behavior in particular directions and in particular ways. The fundamental logics, drivers, enablers and barriers asset and exact close attention in supply management. Manufacturers, retailers, suppliers, and wholesalers are the members in supply chain. Supply chain management (SCM) is normally applying in integrated wholesaling and retail businesses (Wisner & Tan, 2000). SCM is comprehensiveness with logistics and physical distribution functions with reducing lead time of delivery. It is a comprehensive philosophy intent on management’s purpose to sustain or establish competitiveness in a quickly growing environment, through more able distribution, and purchasing activities (Cooper & Ellram, 1993; Giunipero &

Thousands of activities are performed and coordinated within an organization, and every company at least one supply chain relationship with another organization. Research has led to the conclusion that "the structure of activities within and between companies is a critical cornerstone of creating unique and superior supply chain performance" (Lambert, 2005). Successful supply chain management requires integrating business processes with key members of the supply chain, because valuable resources are wasted when supply chains are not effectively managed. Standard business processes enable managers from different organizations in the supply chain to use a common language and link-up their organizations' processes with other members of the

Reorders are placed at the time of review (T), and the safety stock that must be reordered is:

In order for IKEA to achieve design and sustainability objectives, they follow and balance four dimensions of design. The four different dimensions followed are form, function, quality, sustainability, and low price (Rafiq Elmansy, 2014). IKEA has already made changes by using cotton and water from sources that can be renewed. IKEA did this while posting strong sales figures. In 2014, its sales increased 5.9 percent from 2013 to $32.1 billion (Pantsios, 2015).

Today’s world great organizations are emerging in inventing powerful resources for a competitive advantage. It is called supply chain management and it includes all integrated activates which introduce to market place and maintain customer satisfaction. This supply chain management drives from multi- disciplinary departments such as procuring, transportation, manufacturing products, customer services, distribution of product into integrated program. Successful management will be in coordination and integrated in all these activate in an unbroken chain process. It supports and interconnected to all the partners within the organization, where these partners are merchants, third party companies, transporters, third party companies and product providers.

With a strong sign of the success of the business in October 2003, JB Hi Fi was floated on the Australian Stock Exchange.

The analysis was made on the annual report for the year ended 30 June 2009, of the company “JB Hi-Fi Limited” which is one of the largest retailer chain groups for home consumer products such as consumer electronics, electrical goods, software including music, games and movies. The company is operating with 123 stores (106 Branded JB Hi-Fi) spread across Australia and New Zealand, who’s head office is in Chadstone VIC 3148, Australia.

Additionally, this company has been publicly listed on the Australian Stock Exchange since October 2003 with the ASX code JBH. By the end of 30 June 2015, there are 187 physical stores that are located in 7 Australian states seperately and 15 of them are situated in New Zealand, and 2 online stores of JBH including one platform which aims at providing products and services

vi List of Figures ................................................................................................................. ix List of Tables ....................................................................................................................x I. Introduction ............................................................................................................. 1 Background .................................................................................................................. 1 Problem statement ....................................................................................................... 8 Research Objective .................................................................................................... 11 Research Questions.................................................................................................... 11 Investigative Questions.............................................................................................. 12 Research Focus & Theoretical Lens .......................................................................... 12 Methodology.............................................................................................................. 13 Assumptions / Limitations

4. In a service supply chain, the (explicit) cost of information is higher than in a product

Soon afterwards, UPS disbursed packages nationwide and began to increase their international services (Rodrigue, n.d.).