Jack Nelson's Problem

1209 Words Oct 10th, 2012 5 Pages
Jack Nelson's Problem 1. What do you think was causing some of the problems in the bank home office andbranches?

There is clearly a problem with communication, and the effects are felt in thearea of employee commitment. Ruth Johnson who has been workingat the bank’s head office for last two months did not know what the machine she is usingis called or what is does. That shows that the bank did not give her sufficient training tofamiliarize herself with the name and the function of the machine. However, she didknow how the machine works, but this doesn’t mean that she has been trained properly.A huge problem in the bank’s home office is the lack of a proper Training program. It can be an in-house training program especially designed
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* Perform employee performance evaluations, training and discipline. * monitor the achievement objectives by the staff * Follow up customer complaints and provide solutions. * develop promotional ideas and material * cultivate effective business relationships with executive decision makers in key accounts * keeping informed about the activities of health care professionals and organizations in a specific area * keeping current with the competition's products, service offerings and activity * Recommends changes in products, service, and policy by evaluating results and competitive developments. * Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. * Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

JOB SPECIFICATION

KNOWLEGDE, SKILLS AND ABILITIES: * Ability to demonstrate both clinical and sales aptitude * Awareness of the issues affecting the sector * General medical understanding and appreciation of the potential

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