Jamaican All Inclusive Hospitality Case Study

Submitted to the Graduate School of the University of Massachusetts Amherst in partial fulfillment of the requirements for the degree of MASTER OF SCIENCE September 2008 Department of Hospitality and Tourism Management

This paper is designed for exploring the reasons for the success of Four Seasons Hotels and Resorts in Paris (Four Seasons). Four Seasons Hotels and Resorts is Canadian based international leading operator of midsized luxury hotels. Four Seasons has enabled guests to maximize the value of their time with providing high-quality and truly personalized service. Four Seasons was able to succeed with their unique strategy of dealing with cultural differences, unique corporate culture, and strategy of human

Tourism has placed a strain on water and electrical supplies. These two entities are left with the pressure of providing sufficient electrical and water supplies to both Tourists and Bahamas. This means that the more tourists there are in the destination, the more demand for these supplies. Tourism has further influenced the manner in which Bahamians dressed and speak according to the Ministry of Tourism Research & Statistics Department. The wearing of long boots by females throughout the season, the low hanging of pants and the wearing of caps with tags still on them are all adopted and are not originally Bahamian which again affects and raises the question as to the culture of Bahamians. A final note on the disadvantage of tourism in The Bahamas which speaks to the culture of Bahamians is the diminished desire of Bahamians listening to Bahamian music. Bahamian would rather listen to rap, R&B and other artist rather than Bahamian singing and

The hospitality and leisure industry hug a variety of sectors and businesses across hotels, restaurants and restaurants, travel and tourism, gaming, sport and leisure. The sector is reliant on the consumer confidence and business sentiment and is facing rising pressure to deliver innovation, value and quality. Hospitality is that business that helps people to feel welcome, relaxed and to enjoy themselves. It is all about customer service and providing the best quality and experience possible for the customers. (Discover Hospitality, 2012)

This paper explores a great number of academic research journals and databases on the impact that the tourism industry has on the countries in the Caribbean. Tourism impacts the Caribbean in three different sections. Tourism has a social impact that allows for increases in revenue, jobs, and service for the people living there. Tourism’s cultural impact allows the history and heritage of the Caribbean to be acknowledged and practiced not only here but around the world as tourists come and go. Tourism’s environmental impact effects the natural and geographical diversity that can only be found in these countries. Although tourism brings about many advantages in all three categories, there are still negatives attributes that appear from tourism that must be handled properly to maintain a successful industry. This paper examines 12 different research journals that suggest all of the positives and negatives of tourism in the Caribbean and how they can effect not only the tourism industry but the area in which they are practiced.

Robert Ford, William Heisler and William Mccreary Cornell Hospitality Quarterly 2008 49: 191 DOI: 10.1177/0010880407306361 The online version of this article can be found at: http://cqx.sagepub.com/content/49/2/191

Jamaica Kincaid addresses the reader as a tourist in her book A Small Place. Throughout the book her sarcasm and resentment towards the postcolonial state of the country cannot be missed. She exposes the “ugliness” of tourism, she writes, “The thing you have always suspected about yourself the minute you become a tourist is true: A tourist is an ugly human being” (14). Kincaid points to the fact that the tourists (European and American) and the tourism industry are morally ugly. The first section of her book displays how tourism uses the natives and the country as sources of pleasure for the tourists as they make their way to their hotel, they watch in awe at the condition of the country. Kincaid writes, “They [Antiguans] are too poor to escape the reality of their lives; and they are too poor to live properly in the place where they live, which is the very place you, the tourist, want to go—they envy your ability to turn their own banality and boredom into a source of pleasure for yourself” (19). The tourists do not see, and perhaps do not want to see the reality of this picturesque island they are vacationing on. Kincaid writes, “[Y]ou needn’t let that slightly funny feeling you have from time to time about exploitation, oppression, domination develop into full-fledged unease, discomfort; you could ruin your holiday” (10). This mirrors the mindset of not only tourists, but of the past and current exploiters who do not see the suffering and damage they cause, but

My diversity experience began on November 12, 2016 in Wilmington, North Carolina at the Jamaica’s Comfort Zone restaurant. I chose this experience because I feel I need to learn more about Jamaica, Jamaicans and their culture. Also, because there appears to be a large number of Jamaicans residing in various parts of the United States, particularly in New York, Florida, and Georgia (Atlanta). Prior to searching for an authentic Jamaican restaurant, I decided that I needed to do some research regarding the culture of Jamaica; and, as a result of my research, I discovered that the culture of Jamaica is quite interesting to learn about. In fact, Jamaica is a mountainous Caribbean island just south of Cuba (see Figure 1) with a population of approximately

Hotels today are much more than just a place to sleep or take a rest. Many travelers see them as an integral part of a gateway experience with the recent boom in luxury hotels, travelers can choose a hotel that is much a selling point as the destination itself. The hotel industry alone is a multibillion dollar sector, its driving enough for people to work in different areas of interest and still be employed within the hotel industry. Nowadays hotels are providing great services to their customers or guests. Some researchers have defined “hotel” as a place where an establishment providing accommodation, services, facilities, meals and others for tourists and travelers. Sometimes hotels are referred to home away from home,

Tourism is one of the most international industries. Globalisation is the gradual forging of links between groups and societies until they finally reach around the globe in several directions (Smith, D,2006). Globalization is one of the serious challenges facing managers today. It is critical to develop services that are able to satisfy a highly diverse customer base (Ueltschy et al., 2007) Now to keep up with the rising levels of globalization in the hotel industry, there’s a need to understand not only the positive, but also the negative impacts of globalisation. I’ll also talk about the growth and rise of one of the most respected brands in the hospitality industry - the Hilton Hotels. Throughout the evolution of this famous organization, the Hilton has

The all-inclusive model from today is constantly evolving being different from the old one in the way that nowadays hotels and resorts are offering complex packages and a wider range of services, day and night excursions and trips at a low price. The growing demand for the all-inclusive packages changed the earlier model that used to be associated with luxury and exclusiveness and increased every year the number of available rooms as it can be seen in Figure 3.

In a quaint little village tucked away on a beautiful Caribbean island, lays the seaside town of Runaway bay. A town filled with deep rooted culture on an island filled with welcoming natives. The pleasant vibes of reggae music and Rastafarian culture flow from the hills to the sandy shores. This island rich with tropical fruits and spices is located in the heart of the Greater Antilles. History tells that the enslaved island once known to its natives as “Xaymeca”, has come a long way in becoming the independent nation known today as Jamaica. In the Sea of many islands known as the West Indies, Jamaica stands peaceful, welcoming tourist and expanding rapidly. From an early age my passion for the island and its culture

The tourist-host interaction during excursion or day-trips, which are organized by tour operators or excursion centres within resorts, has some positive impacts on local community. More precisely, this interaction forced the Dominicans to adapt to the new international standards and fostered pride in cultural traditions. Moreover,

Last year when I heard there was an immersion trip to Jamaica I was ecstatic. There is so much I don't know about the Jamaican culture. Though I know that there is a major economical divide between the wealthy and the poor, I don't know how their government works to help those in poverty, and the other people in Jamaica who have been cast out from society. This has fueled my desire to learn more about the lives they lead. Being able to learn about it first-hand would be a dream come true for me, especially since I have always been fascinated by other cultures, and their traditions. Being able to meet the people who are from a different culture

During a recent visit to Jamaica, I observed a number of resorts that themed their golf courses and pools after the old sugar plantations of the island. As the sun-burnt American and British children splashed among the recreation of the 'old mill', local Jamaicans in floral uniforms served drinks to the adults lounging by the pool. The association between the plantation and the modern resort did not appear to disturb the tourists relaxing in the sun. And why should it? This is