Jamaican All Inclusive Hospitality Case Study

Tourism is one of the most international industries. Globalisation is the gradual forging of links between groups and societies until they finally reach around the globe in several directions (Smith, D,2006). Globalization is one of the serious challenges facing managers today. It is critical to develop services that are able to satisfy a highly diverse customer base (Ueltschy et al., 2007) Now to keep up with the rising levels of globalization in the hotel industry, there’s a need to understand not only the positive, but also the negative impacts of globalisation. I’ll also talk about the growth and rise of one of the most respected brands in the hospitality industry - the Hilton Hotels. Throughout the evolution of this famous organization, the Hilton has

The hospitality and leisure industry hug a variety of sectors and businesses across hotels, restaurants and restaurants, travel and tourism, gaming, sport and leisure. The sector is reliant on the consumer confidence and business sentiment and is facing rising pressure to deliver innovation, value and quality. Hospitality is that business that helps people to feel welcome, relaxed and to enjoy themselves. It is all about customer service and providing the best quality and experience possible for the customers. (Discover Hospitality, 2012)

Tourism is a dynamic and competitive industry that requires the ability to adapt constantly to customers' changing needs and desires, as the customer’s satisfaction, safety and enjoyment are particularly the focus of tourism businesses. In her book Rosalie Schwartz defines tourists as “sedentary people who leave home for pleasure and intend to return.” But “leisure creates work, it requires the work from others to ensure tourists find the pleasure they’re looking for.” Schwartz thesis in the book is that tourism in Cuba completely changed the social and economic aspect of the island; the author focuses in three tourist peaks in Cuba starting in 1920s, 1950s, and finally the 1980s.

Jamaica Kincaid addresses the reader as a tourist in her book A Small Place. Throughout the book her sarcasm and resentment towards the postcolonial state of the country cannot be missed. She exposes the “ugliness” of tourism, she writes, “The thing you have always suspected about yourself the minute you become a tourist is true: A tourist is an ugly human being” (14). Kincaid points to the fact that the tourists (European and American) and the tourism industry are morally ugly. The first section of her book displays how tourism uses the natives and the country as sources of pleasure for the tourists as they make their way to their hotel, they watch in awe at the condition of the country. Kincaid writes, “They [Antiguans] are too poor to escape the reality of their lives; and they are too poor to live properly in the place where they live, which is the very place you, the tourist, want to go—they envy your ability to turn their own banality and boredom into a source of pleasure for yourself” (19). The tourists do not see, and perhaps do not want to see the reality of this picturesque island they are vacationing on. Kincaid writes, “[Y]ou needn’t let that slightly funny feeling you have from time to time about exploitation, oppression, domination develop into full-fledged unease, discomfort; you could ruin your holiday” (10). This mirrors the mindset of not only tourists, but of the past and current exploiters who do not see the suffering and damage they cause, but

The all-inclusive model from today is constantly evolving being different from the old one in the way that nowadays hotels and resorts are offering complex packages and a wider range of services, day and night excursions and trips at a low price. The growing demand for the all-inclusive packages changed the earlier model that used to be associated with luxury and exclusiveness and increased every year the number of available rooms as it can be seen in Figure 3.

The tourist-host interaction during excursion or day-trips, which are organized by tour operators or excursion centres within resorts, has some positive impacts on local community. More precisely, this interaction forced the Dominicans to adapt to the new international standards and fostered pride in cultural traditions. Moreover,

As a growing American hotel company, establishing a permanent place in local and national markets is our primary goal, and we wish to become nationally and internationally renowned as a business and tourist destination within the next 5 years. Our main mission is to provide high quality accommodations, and associated amenities and services at competitive prices to our targeted markets. Our basic business objectives are reflected in everything that we do, which is to contribute to the enrichment of the quality of lives for

As mentioned by Rimmington & Morrison (2009), the assistance from different parts of the world presents a new and diverse outlook for future research including theoretical innovations and revelations, cultural and environmental aspects, tourist destination and other ecotourism and recreational aspects of tourism and hospitality industry (Brotherton,

It is also a significant contributor to the national integration process of the country & encourages preservation of natural as well as cultural environment. This work has attempted to highlight significant effects of Tourism & Hospitality on various dimensions of the country.

The Four Seasons case explores how to manage the differences between the culture of a country and organizational culture. Four Seasons hotels are world renowned luxury hotels that specialize in blending a local, country specific, image with worldwide customer service practices. The seven common cultural standards that the Four Seasons have created and expect to be implemented all over the world include the following: (1) acting friendly toward and smiling at guests, (2) making eye contact with passers-by to acknowledge their presence, (3) creating a sense of recognition with guests by using their first names naturally but discreetly, (4) using a clear and unpretentious voice, (5) being well informed about the hotel, their

During a recent visit to Jamaica, I observed a number of resorts that themed their golf courses and pools after the old sugar plantations of the island. As the sun-burnt American and British children splashed among the recreation of the 'old mill', local Jamaicans in floral uniforms served drinks to the adults lounging by the pool. The association between the plantation and the modern resort did not appear to disturb the tourists relaxing in the sun. And why should it? This is

This paper explores a great number of academic research journals and databases on the impact that the tourism industry has on the countries in the Caribbean. Tourism impacts the Caribbean in three different sections. Tourism has a social impact that allows for increases in revenue, jobs, and service for the people living there. Tourism’s cultural impact allows the history and heritage of the Caribbean to be acknowledged and practiced not only here but around the world as tourists come and go. Tourism’s environmental impact effects the natural and geographical diversity that can only be found in these countries. Although tourism brings about many advantages in all three categories, there are still negatives attributes that appear from tourism that must be handled properly to maintain a successful industry. This paper examines 12 different research journals that suggest all of the positives and negatives of tourism in the Caribbean and how they can effect not only the tourism industry but the area in which they are practiced.

This paper is designed for exploring the reasons for the success of Four Seasons Hotels and Resorts in Paris (Four Seasons). Four Seasons Hotels and Resorts is Canadian based international leading operator of midsized luxury hotels. Four Seasons has enabled guests to maximize the value of their time with providing high-quality and truly personalized service. Four Seasons was able to succeed with their unique strategy of dealing with cultural differences, unique corporate culture, and strategy of human

This study addresses the domain of tourism and hospitality practices as well as its positive and negative effects on the economy, culture and traditions, and the environment globally and in Saudi Arabia. It also focuses on the need for more improvement and diversity on the tourism patterns. In addition, the study hopes to provide an understanding of residents’ attitudes towards tourism impacts on the culture, economy and the environment in Saudi Arabia.

Holidays with family or friends are those where you spend time inside the hotel or roam around to explore the place. Moreover, it is also like spending some time by sitting at the hotel pool and enjoying reading the book. The main aim of having this short and luxury hotel holidays are to spend some time away from the city chaos and professional life. People love experiencing some unique and luxury stay by paying good amount on the package. Sharing the same experience by Instagraming or on Facebook to make other jealous is what people love to do. However, this experience does come with the price tag that need to decided and planned accordingly.