Jeff Bezos : A Critical And Innovative Thinker Essay

The Amazon.com mission is one that has a centric value to hold very close for all operations involved, the Amazon.com online customer is first and foremost. Amazon has a clear focus and a solid mission that has imprinted since the beginning. Founder and CEO Jeff Bezos has multiple times referred to the Amazon mission statement as the force that guides his powerful leadership decisions multiple times within the Amazon.com history. The success of Amazon is confirmed as one of the top internet retail companies in the world is due in part of the commitment to their mission and the way top leadership executes. The mission and vision of Amazon is, “Our vision is to be earth 's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.”

Jeff Bezos, CEO of Amazon, has an autocratic leadership style. He has surrounded himself with lower level leaders that do not question his decisions or authority. Additionally, he is a micromanager that has implemented rigorous standards. Further, individual performance is continuously measured and employees ranked against each other. This has created a very competitive atmosphere. Notably, employees that meet his high demands are often called “Amabots.”

Low cost leadership is pursued by Amazon by differentiating itself primarily on the basis of price. Amazon’s goal is to become customer – centric, aiming to offer a wide range of products with lower prices and convenience to its customers. It can be seen that the company believes offering low prices and focusing on customers are fundamental to Amazon’s success. Over the time, Amazon seeks to mitigate the costs in order to lower the prices through achieving higher sales volumes. The company also finds many ways to negotiate to obtain better terms with their suppliers, and achieving better operating efficiencies. Amazon always ensures that they maintain

The diagram above shows the principles of customer service. First, we have teamwork. Employees of Nordstrom Inc. need to work in unison to ensure that their customers are accorded with the best customer experience. First impression is everything. The Company will strive to ensure that the services , presentation and appearance of its employees captures the interest or attention of its consumers with the first impression. The company will use appropriate channels for instance social media to effectively communicate and interact with its consumers. The Company will continue to offer its consumers with high quality products and services consistently. Nordstrom Inc. will always strive to meet consumer needs.

Amazon.com has had a clear focus and a solitary mission since it began. Founder Jeff Bezos has publicly referred to the Amazon.com mission statement as the guiding force behind his leadership decisions many times in the company 's history. It can be concluded that the success of Amazon.com as the top Internet retailing company in the world is due at least in part to their unwavering commitment to this mission and the daily execution of it. Amazon is continued to grow and continues to include one of its most important asset in its continued growth. It continued investment in human capital. The Amazon mission statements is followed by all their locations and it is not only a statement but a way of life.

This book is about the famous and second most richest person, Jeff Bezos. Virginia Brackett gives a lot of insightful information about Jeff Bezos’s early life and how he didn’t live a smooth life as he was adopted by a Cuban-American immigrant. She then goes on to tell how Jeff Bezos got the idea of amazon and how he scaled a business of an online retail store to an enterprise worth $439.8

January 12, 1964, in Albuquerque, New Mexico Jacklyn and Ted Jorgensen had their baby boy Jeff Bezos. His parents only lasted married for less than a year. At the age of 4 his mother re-married Mike Bezos that’s why his last name isn’t Jorgensen like his biological father. As a toddler he took apart his crib by using a screwdriver. Being only a child he showed a big interest on how things worked. His family moved to Miami when he was a teeneager, where he began to become more interested in

Amazon, a powerful company, has challenged many of its competitors and nearly causing them to go bankrupt. Jeff Bezos has taken amazon through changes and seemingly all for the better.

The presence of strong as well as effective leadership in today’s organization imposes a great responsibility to the organization’s team and management networks as leadership implies the overall capacity of the organization’s performance like for instance, in terms of operations and research development. It can be said that Amazon’s resources and capabilities can be divided in the management of the company specifically their leader which is Bezos, the ability of the management to effectively use strategic supply chain management and aligning it with their business process and information technology, their competitive advantage in the online market, and the financial resources that it gains through its successful approaches.

In the Amazon, the most powerful is not the head of the company 's various departments, but the customer service department. Users will sometimes send questions to CEO Bezos directly to talk about their comments and complaint. Usually, Bezos will put the email to the relevant departments, who is required to find out problems and solve them. It clearly tells us: take the customer as the center is really done by Amazon (Amazon.com 10-K, 2015).

Organizations like Amazon store realized that attaining long-term customer value through delivery of quality services is the key to their existence. Also, be alert to the customer’s needs and wants, because having a loyal base of satisfied customer brings relevant performance indicators. For example, increase in sales improved profits, and possible higher market share (Shamma & Hassan, 2013).

This paper reviews the supply chain management practices of Amazon.com (AMZN) and highlights findings in the framework of a Strengths – Weaknesses – Opportunities – Threats (SWOT) framework.

Amazon.com prides itself on exceptional customer service so it is extremely crucial to hire the right person who not only has the desired expertise but who also shares the company’s values. According to Amazon.con (2003) “We believe that our ability to establish and maintain long-term relationships with customers and to encourage repeat visits and purchases depends on the strength of customer service operations” (as cited in Keblis &

“We see our customers as invited guests to a party and we are the hosts, it’s our job every day to make every aspect of customer experience a little bit better” – Jeff Bezos, Amazon.

The main philosophy at Amazon is “to create shareholder value over the long term.” To work through this philosophy, Amazon focuses on customers continually and makes investment decisions in light of long-term