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Jeremy Doe Strengths And Weaknesses

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Strengths: Jeremy greets the client in a polite and a professional tone. From here, he confirms the location of the client on MyQL, summarizes the e-consent page and assists through the personal profile. From here, Jeremy does a good job using descriptive wording to assist the client to locate the tab for the application documents. He does a great job continuing to guide the client through the e-sign package and until it is completed. He inquires if the client there are any further questions and the call ends politely. Inch: Given an opportunity to build rapport-( 3:55) At this time, the client the client is acknowledging the fact that he is difficult. Jeremy doe does not acknowledge this in the attempt to build rapport. ( I understand)
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